So I have to take my new-to-me Civic back to the dealer for them to make a THIRD attempt to properly perform the repairs that should have been done BEFORE I purchased the car. I won't name them, but they are a Honda dealer and they were supposed to do an alignment, new brake pads and resurface rotors, fix an oil leak, and a few other things. When I drove it off the lot, the repairs were supposedly done. I paid to have it checked by an independent shop, and NOTHING was correct (they showed me everything at this shop). So a few days later, back it went. They said it was miscommunication, and it would be properly repaired. Picked it up after the redo, took it back to the independent shop, paid a second time, and shocker, it's still screwed up (again, confirmed with my own eyes). The alignment was better, but still wrong. It was still leaking oil. The pads were new, but still the old grooved rotors. Now they can't claim an accident, now it's just laziness. All of the repairs are in writing, and they failed to deliver. The service manager truly seems like a nice guy, and seems to want me to be happy, but at the end of the day he's responsible for the techs, and they are obviously clowns. Every time I have to go back, it's a 45 minute commute one-way, so it's getting really old really fast. I'm now beyond the point of being the nice guy and I feel like the dealer should compensate for my time, fuel, inspection fees, and aggravation. I hate playing that card, but I'm fed up.
So my question is this:
What would be reasonable to ask for to compensate for all this aggravation? WWYD?
On top of fixing what they are supposed to, my initial thought is to ask for -
1. The fuel for the loaner vehicle to be paid for.
2. A tank of gas in the Civic to be paid for.
3. For them to install a new set of pads AND rotors (instead of resurfacing, and new pads again because the first new pads have some wear from the old grooved rotors).
4. Refund (aka make the dealer pay for) my inspection fees from the independent shop (not much, they're cheap).
Am I pushing too far? Not hard enough? Am i unaware of them breaking any laws? Some other wild thought? Idk. I'm just aggravated, and am curious how you all would handle it.
Edit: My goal is to have it fixed properly and to never return. I don't want free future oil changes, car washes, or anything of that nature. It's more of a pain than it's worth.
So my question is this:
What would be reasonable to ask for to compensate for all this aggravation? WWYD?
On top of fixing what they are supposed to, my initial thought is to ask for -
1. The fuel for the loaner vehicle to be paid for.
2. A tank of gas in the Civic to be paid for.
3. For them to install a new set of pads AND rotors (instead of resurfacing, and new pads again because the first new pads have some wear from the old grooved rotors).
4. Refund (aka make the dealer pay for) my inspection fees from the independent shop (not much, they're cheap).
Am I pushing too far? Not hard enough? Am i unaware of them breaking any laws? Some other wild thought? Idk. I'm just aggravated, and am curious how you all would handle it.
Edit: My goal is to have it fixed properly and to never return. I don't want free future oil changes, car washes, or anything of that nature. It's more of a pain than it's worth.
Last edited:
