dan_erickson
Thread starter
Originally Posted By: GiveMeAVowel
Mistakes can happen....but they shouldn't especially when you are working on something as simple as an oil and filter change...
The $tealer is to blame but what I see as encouraging issues like these is NOT SAYING NO when it is necessary to a customer! This is increasingly a HUGE problem with US business culture.
When Dan drove in to the shop without an appointment towards the end of the workday on Saturday, and the place was shorthanded the tech/SW should have politely informed Dan that they couldn't accommodate him and that could he please return on another day.
Any reasonable customer would understand and be happy to do so....how many places offer an oil and filter change with the OEM filter for only 17 bucks??!!!!
That being said Dan handled the situation pretty well, except I would have made sure the SM was informed face to face, politely and I too would have asked for nothing, except that in the future they not accept promo jobs like this when the store is shorthanded, it would be better for the store and the customer alike in eliminating disappointment and comebacks.
Very good point said here. I would have gladly came back next Saturday earlier in the day if I was asked to do so.
I bring my own oil and filter, the $17 covers the labor, multi point inspection, car wash and vac, ect. I think it is normally like $45 for all of that plus 0w20 oil and Honda filter from the dealer.
I did stop in the dealer today after work and had a face to face convo with the service manager and service writer.
Mistakes can happen....but they shouldn't especially when you are working on something as simple as an oil and filter change...
The $tealer is to blame but what I see as encouraging issues like these is NOT SAYING NO when it is necessary to a customer! This is increasingly a HUGE problem with US business culture.
When Dan drove in to the shop without an appointment towards the end of the workday on Saturday, and the place was shorthanded the tech/SW should have politely informed Dan that they couldn't accommodate him and that could he please return on another day.
Any reasonable customer would understand and be happy to do so....how many places offer an oil and filter change with the OEM filter for only 17 bucks??!!!!
That being said Dan handled the situation pretty well, except I would have made sure the SM was informed face to face, politely and I too would have asked for nothing, except that in the future they not accept promo jobs like this when the store is shorthanded, it would be better for the store and the customer alike in eliminating disappointment and comebacks.
Very good point said here. I would have gladly came back next Saturday earlier in the day if I was asked to do so.
I bring my own oil and filter, the $17 covers the labor, multi point inspection, car wash and vac, ect. I think it is normally like $45 for all of that plus 0w20 oil and Honda filter from the dealer.
I did stop in the dealer today after work and had a face to face convo with the service manager and service writer.