Critique this estimate from the Ford dealer

Dealers have a much higher cost than independents

Example battery charger/tester required for FCA dealers. Newest one they will ship soon and send you a bill no choice. Approx 4 grand each and our dealer needs 2.

Other special tools that are mandatory ship and bill policy through out the year. Yes I get it a independent might need some special tools but no where near what dealers are doing
 
Dealers have a much higher cost than independents

Example battery charger/tester required for FCA dealers. Newest one they will ship soon and send you a bill no choice. Approx 4 grand each and our dealer needs 2.

Other special tools that are mandatory ship and bill policy through out the year. Yes I get it a independent might need some special tools but no where near what dealers are doing
Those on here have a hard time understanding what Dealers charge and why. Thank you for providing an example or two. I have found that normally Dealers do the job right the first time, and you have basically a nation-wide warranty if they don't. But yes-the work and warranty comes with a price.
 
Those on here have a hard time understanding what Dealers charge and why. Thank you for providing an example or two. I have found that normally Dealers do the job right the first time, and you have basically a nation-wide warranty if they don't. But yes-the work and warranty comes with a price.
I've had good luck at our dealer. Love OEM parts on Toyotas and Subarus as they tend to last a lot longer. And their prices are honestly just as good, or if higher not ridiculously higher. Knock on wood, but I've had great luck. And it's fun to wander the lot looking at new cars and drinking and eating "free snacks".
 
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All the stuff can be done without the dealership, save your money & repair it yourself, let them find someone else to steal from.
True. But not for everyone. I replaced an exhaust cam on a Civic that was a daily driver. Took me three evenings, but 5 days, because I snapped a bolt that held the cam down and had to extract it. So $40 for a couple dollar bolt next day air'd. Price for me at the time: $600ish for the cam, $40 for the bolt, borrowed my parent's extra car, hours of time. Quote from dealer: $1000ish, give or take.

In my current life, I'd have to rent a car while I worked on it. So, definitely not worth the hassle. Drop it at the dealer, loaner car, same price.
 
They are not stealing. That quote is competitive from a Dealer's standpoint. Let's move on from the dealer bashing. It's nonsensical and pointless.

I agree, The price isn't out of line, I was just questioning the diag fee for a leak that was likely obvious. Then charge for new belts because Antifreeze got on them.....Which basically screams it was obvious!

I'm a mechanic...I don't like working for free, But I also don't like charging an hour diag when it's uncalled for. Another thing.....Stop it with the "free" multipoint inspections if your going to wear blinders while you do it. It's basically a fishing expedition anyway.

Racking the vehicle & Pulling the wheels is free.....But topping off & pressure testing a cooling system is 1 hour???
 
While most items on the estimate look alright, the figure on the radiator hose and serpentine belts did surprise me. How difficult is it to replace these items? I'd be interested to hear bdcardinal's perspective on this as well.

With that being said, since this has turned into a post about dealerships, I have nothing against them and there are some pretty decent dealership service departments out there. But I have been bitten one too many times by "authorized" dealerships, at least where I'm based, and the reason for that is barely qualified, entry-level "technicians" from third world countries doing the work, all while charging U.S. prices for labor because the business represents a U.S. brand. Although those representing Asian and European brands are no better in that regard. I've had countless conversations with Trav about this over the years, and considering his decades of experience in the industry, even he was left speechless by the "quality" of their work.
 
The preliminary estimate total and what each individual item adds up to are about $126 off assuming I didn’t fat finger anything… not sure if that estimate total includes any sales tax or shop fees though.
 
While most items on the estimate look alright, the figure on the radiator hose and serpentine belts did surprise me. How difficult is it to replace these items? I'd be interested to hear bdcardinal's perspective on this as well.

With that being said, since this has turned into a post about dealerships, I have nothing against them and there are some pretty decent dealership service departments out there. But I have been bitten one too many times by "authorized" dealerships, at least where I'm based, and the reason for that is barely qualified, entry-level "technicians" from third world countries doing the work, all while charging U.S. prices for labor because the business represents a U.S. brand. Although those representing Asian and European brands are no better in that regard. I've had countless conversations with Trav about this over the years, and considering his decades of experience in the industry, even he was left speechless by the "quality" of their work.
I have worked with guys that will state, and it is a fact, they “been doing this for 30 years” however not sure I would trust them with a simple oil change on my personal car unsupervised

Years of experience means nothing sometimes. Poor quality work is out there everywhere doesn’t matter if it’s an 18 year old kid out of HS or a 30 year vet in the business…. perhaps that’s literally the best they can do and will justify it by trying to be bold stating from all the years of experience
 
I have worked with guys that will state, and it is a fact, they “been doing this for 30 years” however not sure I would trust them with a simple oil change on my personal car unsupervised

Years of experience means nothing sometimes. Poor quality work is out there everywhere doesn’t matter if it’s an 18 year old kid out of HS or a 30 year vet in the business…. perhaps that’s literally the best they can do and will justify it by trying to be bold stating from all the years of experience
While experience does play a key role, I agree that it does not always mean the job will be done to the highest standards. There are folks out there, who have been in the business for decades, but lack any sort of motivation and will do whatever it takes to simply get the car out the shop. Of course, the other side of it is advances in technology; just because an experienced mechanic has been in the field for 3 decades does not mean they are fully capable of diagnosing and/or working on something built in the last couple of years. But there are those who have certainly educated themselves, and are fully capable of doing so.

Standards, on the other hand, vary greatly. Most mechanics in this part of the world come from places where "good enough" is the default standard, or rather golden standard, considering cost is the single biggest factor to their employers who thrive on cheap, slave labor. These folks didn't start in trade school, nor did they have much prior knowledge before they are subjected to good old fashioned "Watch and Learn" training.

When a dealership mechanic is paid $390-$490 a month, which is subject to deductions by the dealership to pay for their own tools, you cannot expect them to have the same set of standards as a mechanic in the U.S. or Europe, who wouldn't get out of bed for that sort of money. But considering the average mechanic makes $200 a month in India, a $390 starting salary is double the money and their primary motivation. It is also an opportunity to build their skills and knowledge. Then, of course, the dealership will claim their staff are "factory trained" after putting them through a set of briefings and charge you $155 an hour, essentially paying the mechanic's salary in a matter of 2.5 hours.

While some of these folks can be quite talented fast learners, the quality of their work does leave a lot to be desired. When I took my car in for a heater core replacement at the Ford dealership, the dashboard was all scratched up, auto lamps didn't work because the switch was left disconnected, the rearview mirror wiring harness was torn and the cooling system was simply topped off with tap water. That was definitely not a $1,395 job, which covered labor only, and I ended up doing it all again myself. But when these folks acquire the necessary skills and knowledge they need, they move on and make more money elsewhere.

While back in the U.S., most mechanics aren't that much better. If they can't plug in a scan tool right off the bat to fire the parts cannon, they're not working on that vehicle. Gone are the days when a good old fashioned visual inspection was the starting point, and quality hand tools were used instead of ripping bolts off with power tools.
 
I have worked with guys that will state, and it is a fact, they “been doing this for 30 years” however not sure I would trust them with a simple oil change on my personal car unsupervised

Years of experience means nothing sometimes. Poor quality work is out there everywhere doesn’t matter if it’s an 18 year old kid out of HS or a 30 year vet in the business…. perhaps that’s literally the best they can do and will justify it by trying to be bold stating from all the years of experience
I like to say those people have 30 years of experience repeating their 1st year on the job.
 
can you just go to an independent tire place? Costco has great deals on tires, i don't think they align though.

Most Ford stores are exceptionally competitive on tires.
I had the dealer that I bought my Mustang from put tires on my Accord once.
They gave me a price so low that the guy at Discount tire said "That's a good price. I can't come close to touching that."
When I had tires put on my Mustang in June, the first place I went to was that same Ford store.
They gave me a price that was $15. less a tire than the sale price @ DT.
The only reason that I purchased from the Chrysler dealer next door, was that with the incentives they were running at the time, they were $49./tire cheaper than DT, plus they gave me an extra $100. off for opening a Chrysler charge card with 6 mos. SAC.
 
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