Originally Posted by 01rangerxl
Originally Posted by BMWTurboDzl
Originally Posted by 01rangerxl
Some things like brake pads have grades, but we always disclose what grade you're getting.
Otherwise, whatever we sell over the counter as a GM part is the part GM would require if they were fixing it under warranty.
Are GM parts sold at the dealer labeled as "GM" or "ACDelco" or whomever actually makes the part?
Some are only labeled as "GM Genuine" and only use the GM 8 digit part number. Some parts have an alternate ACDelco number and may be in ACDelco packaging, but are still considered GM Genuine and are what GM would use to repair the car under warranty. Then there are the ACDelco aftermarket grade parts, which will have a grade on the packaging such as "Advantage" or "Professional." We do stock some wipers and brake pads like this if we sell enough of them, but tell the customer it's an aftermarket grade replacement and not GM Genuine.
Examples...
This is a GM Genuine part that does not have an alternate ACDelco #. Notice there is a line for an ACDelco #, but they just use the GM number again. There is no AC Delco branding anywhere on the box (probably a small logo under the yellow sticker)...
This is a GM Genuine part that is also sold as ACDelco. Notice ACDelco packaging, and an alternate ACDelco number. However, there is no grade indicator such as "Professional" or "Advantage." This particular part is a fuel pump lock ring that GM has been replacing under recall. Sometimes they come in cardboard boxes, sometimes in the ACDelco bags.
Here is a transmission electronic control (part of valve body) that is a GM Genuine part and also sold as ACDelco. Note that it states "GM OE" on the box, and only uses the GM 8 digit number, there isn't an ACDelco alternate. This is what GM would specify to repair a vehicle under warranty...
Lastly, here is an example of ACDelco aftermarket brake pad set. Note it clearly says "Professional." These pads have both a GM 8 digit number and an ACDelco number, but they are NOT a GM Genuine part. These would not be acceptable for warranty work (GM would kick the claim back). GM Genuine pads TYPICALLY come in a plain cardboard box, but they may have an ACDelco alternate number on the label.
Confused yet? Basically if a GM dealer sells you an ACDelco part that either says "GM OE" or doesn't mention a grade at all, it's "GM Genuine" and the highest grade of part they can get and what GM specifies. Anything in "Professional" or "Advantage" packaging is aftermarket.
This is how GM shows the grades in our parts catalog...
If you want to be sure, ask the counterperson what it says under the "brand" column.
Originally Posted by Ed_Flecko
O.K., so that's like if your vehicle is in for service and the mechanic needs parts, he's going to grab the same part as the one you'd sell over the counter to another person. Correct? I mean, it's not like the dealership keeps two versions of parts - one for the general public and another for the shop mechanics.
Ed
Correct. We may have two grades of certain parts like the brake pads above, but regardless of which counter the part is sold over, we are very clear about which grade it is. Brake pads and wipers are really the only things where we might stock the ACDelco aftermarket lines. A lot of people balk at the price of GM Genuine pads, so we have some fast moving Professional pads in stock so we have something to offer.
One more thing to note, I *THINK* the GM hologram sticker is only used on parts that are considered "GM Genuine," but I am not positive on that. The holograms are a more recent thing, so a lot of older parts don't have them.
Thank you...this is great information!
Do you think, "in your humble opinion", that the OE parts are better quality than aftermarket parts? I'm one of those people who thinks, with very few exceptions, that you're always better to use OE parts. "I" think that you're just less likely to have problems.
Finally, is there anywhere online to buy GM OE parts or do you have to go to a dealer?
Ed