In any case beware of DirecTV. They are VERY deceptive about anything from terms of a contract to prices, to well just about anything you need to know.
I had their service for two years (two year contract) and after the two years (paid in full, HONORED ALL MY OBLIGATIONS TO THE CONTRACT) I called in to cancel, as their prices were way too high for what I was getting (SD service)
I was transferred to a "retentions" CSR.
In all my 30 years of dealing with CSRs this guy was the absolute most obnoxious, threatening, shady character I have ever encountered in dealing with ANY company...seriously.
I asked to cancel, the clown asks what it would take to keep me with DirecTV. I tell him that I only want to cancel as the value is not there. He INSISTS I tell him what I will accept to keep my as a customer, I tell him please just cancel my account. Again he insists that they can meet my offer to stay. Getting worn down I state that I will stay if I can keep my current package 250 channels and pay monthly 25$ with NO contact. He puts me on hold for about 10 minutes and then returns to tell me they cannot meet that request. I again say cancel, he then has the gall to threaten me by yelling that" they will find all the PPVs you ordered on your box since it was not connected to a phone line".
I replied that they will only find ONE PPV that was ordered in error and I had called a year ago to note it was in error and they had removed the cost.
He finally cancels my account after a harrowing 25 minute call and perhaps 10 times of requesting cancellation.
I was so disgusted with the call that I wrote a return receipt requested snail mail to the then CEO Mike White, and asked what was going on with their CSRs behavior and requested that he respond to my query. After a couple of weeks I received the confirmation of receipt via the USPS, after that NOT ONE WORD FROM THE CEO EXECUTIVE OFFICES ON THE MATTER.
I will NEVER be using DirecTV again, they are shady crooks.
