If they can't deliver an order on time, maybe sales oversold their production capabilities.? and when the shop guys can't deliver an order on time and you company incurs a $250K penalty for delaying a large construction project, who do you talk to?
The shop floor guys just run the furnace. I guess all the coordination of who does what when happens by magic?
It is the "management doesn't do anything except sit in the AC office and drink coffee" trope.