Wrong pads in the box. The wrong pads were brand new, but not in any plastic wrap, just an elastic band. The box had the right part number. Was also missing the new hardware that was supposed to be in there. Never replaced them on this car, so I didn't know they were wrong by looking at them. Not even close, almost 1" too long and a different shape. I called the store, was their last set. They sent me to another store 15 miles away and hung up on me. I exchanged at the other store. Same box part number, correct pads sealed in plastic with hardware inside. Needless to say I don't trust them anymore.
Also at the second store they took the wrong pads in the right box back, never put it aside, never opened it up, never even checked my receipt. I can imagine next crew comes in, sees the exchange, puts it back. Probably happen again!