I bought a Red top Optima online using a coupon code from AAP about 13 months ago for my GMC Sierra. It died today. I tried jump starting it with the Camry for 20 minutes, but it would barely turn over once.
I tried returning it to AAP since it has a 36 month free replacement warranty. The hooked up their battery tester for a minute, didn't say anything, connected the tester to another battery, and started printing a test slip. I immediately questioned what was going on, thinking they were trying to fake the test. The saleswoman told me she was just powering the tester to print the report. The report allegedly said the battery was good, but needed recharging, but they wouldn't show me report.
They said they would charge the battery for 30 minutes, let it cool 10 minutes, and retest. I left and returned. A different salesman disconnected my battery, and commented that the battery was very warm. I asked if this was bad, he said yes. He retested the battery, and the tester allegedly said replace the battery, but again I never saw the report.
I brought the email receipt with me to return the battery. The original saleswoman handled the exchange. She told me the emailed receipt was not a valid receipt. I told her it was the email receipt from AAP. She said I needed the receipt I was given when I picked up the battery. I told her even if I had it, it wouldn't be readable. She finally asked for my driver's license, and made the return.
Two things surprised me about this.
1.) AAP wouldn't honor their own receipt.
2.) The Optima battery died in 13 months
Anyone have any similar experience?
I tried returning it to AAP since it has a 36 month free replacement warranty. The hooked up their battery tester for a minute, didn't say anything, connected the tester to another battery, and started printing a test slip. I immediately questioned what was going on, thinking they were trying to fake the test. The saleswoman told me she was just powering the tester to print the report. The report allegedly said the battery was good, but needed recharging, but they wouldn't show me report.
They said they would charge the battery for 30 minutes, let it cool 10 minutes, and retest. I left and returned. A different salesman disconnected my battery, and commented that the battery was very warm. I asked if this was bad, he said yes. He retested the battery, and the tester allegedly said replace the battery, but again I never saw the report.
I brought the email receipt with me to return the battery. The original saleswoman handled the exchange. She told me the emailed receipt was not a valid receipt. I told her it was the email receipt from AAP. She said I needed the receipt I was given when I picked up the battery. I told her even if I had it, it wouldn't be readable. She finally asked for my driver's license, and made the return.
Two things surprised me about this.
1.) AAP wouldn't honor their own receipt.
2.) The Optima battery died in 13 months
Anyone have any similar experience?