I built a brand new house. My agent walked through it with me, right before I got my occupancy permit from the city and moved in. He saw the entire house as it was being completed, wrote me a policy based on what he'd seen, insured it for a proper and reasonable value, and all was good.
Less than 3 years later, I got the phone call from my agent, that "the insurance company needs to inspect your house". Whaaaa? I reminded him that he'd already walked through it. His response was that his walk-through meant nothing to them, that the inspection would be performed through a third party inspection service. This was based on no claims, no nothing. This came out of nowhere, and they were demanding the inspection that the inspection take place right before Christmas with less than a week's notice.
I was willing to compromise, and told the agent that anyone was welcome to come onto the property and look at anything they wanted to from the outside, but that he (my agent) was the only person who would be allowed access to the inside my house. I considered the agent a friend, as had been a teacher at the small high school which I had attended. He wasn't a stranger to me.
That wasn't acceptable to the insurance company. They threatened me with cancellation or non-renewal unless I agreed to let a stranger inspect my house, without any explanation as to what they were looking for, on their tight timeline. Their actions also declared very clearly, that they didn't even trust their own agent. So, I gave the agent the bad news, cancelled out, and took my business elsewhere. He lost it all... insurance on the house, cars, truck, and a motorcycle. Even though this mess was forced onto him as well, he understood my decision. I tried to compromise, and Pekin Insurance didn't want to budge at all.
I suspect that they were looking for a fireplace or a wood burning stove... which I don't have.. or that they suspected some sort of fraud with the policy, since I had built the house myself and had not used a contractor. Also, since I had built the house, there wasn't a real estate sale recorded, or any MLS records. The only available numbers available to them, would have been tax assessment records.... which showed the insured value of my house was reasonable.
I will be putting a new roof on my house this year. As soon as it is on and done, I will be shopping for a new insurer with lower rates. They love hearing the words "new roof" when giving out quotes.