2025 JD Power Initial Quality Study

[CharBaby]

My SIL has driven nothing but Toyota’s since the 80’s and has had a few duds.
My buddy has driven nothing but Chevy’s since the 70’s and all have been very good.

 

[John105]

Which is important, and it makes sense, but it is not as important as longer term.

Not surprised on the Gladiator. Mine has been flawless, and my 2018 has been nearly so, except for a few recalls to address problems that never actually showed up on mine. My brother had a 2020 Gladiator for 40k miles and never had an issue with it, either.

I’m on 4 groups and it’s interesting that yes, see stuff like, “check engine again on my new 2025 (Don’t like to see this).” There was a response, “Check engine? bro, I’ve had my engine replaced twice and waiting to hear on the third.” I asked is yours a 2025? Crickets.

Then there’ll be another, “Sorry to hear, I just hit 50k miles and no issues.”

I will say there is a tendency for problems to be reported as opposed to when no problems.

The above are 3 real 6.2 owners’ comments. How would they affect the chart? I say they don’t, the chart has no science behind it. I get that they say there is.

My 2006 LS430 purchased at age 10, fairly predictable, has had zero non maintenance or wear issues. Also predictable, pass side mirror stopped tilting and returning properly. Basically everything unfolds as owners have reported—reliable when wearing out too. But again the chart doesn’t mean a lot even though Lexus is highly ranked. I feel the chart is like working backwards to an answer.

 

[SammyChevelleTypeS3]

There are certainly some names that have landed above the average line that are kind of shocking to me.

 

[Nessism1]

Wow. Something to think about. Surprised Volvo and VW were so far down.

VW is down on the bottom of most surveys like this. Same thing for the JDP Durability survey.

 

[Nessism1]

IQS is a mixed bag. Obviously, if anything breaks early, it's fair game for complaints. There are also a fair number of complaints about things that are not "misbuilds" or "malfunctions". People complain that the seat is not comfortable, or the engine lacks power. Things that should have been noticed by the customer during a test ride. JD Powers doesn't filter, though. Any random thing the customer complains about goes straight into the tally.