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................. it's to get folks to understand that THEY don't have to prove that they did the right thing in the first place. The mfr has to prove that they caused the problem.
That is the part of your post I am unsure of. Extreme example: You need to change the oil in your new Z06. Your car payments have cleaned you out and the dollar store has some SA grade oil for $.25/qt and some cheapie filters. You change your oil, with oil that does not meet manufacturers specs, and 7K miles later the Vette ends up in the shop with flat cam lobes, gunked up rings and thrashed rod bearings due to a plugged drysump pickup. You have an instance where a customer used non spec oil in his vehicle, a ridiculous example, but an example nonetheless.
Just from my side of the counter, when an engine comes in for an oil related failure, the burden of proof is on the customer to provide maintenance records. The records include the maintenance intervals as well as the materials used during the service. If you have a customer that cannot provide these records, or provide record that indicate they used maintenance items that did NOT MEET MANUFACTURER SPEC, then tough for the customer. I do not think it is too much to ask an owner to at least maintain the vehicle with items that meet the minimum spec.