Alright, I'll try to keep this as short as possible.
Sister lives in FL. She takes her car, a 2016 Tucson in for a oil consumption test. While there, she tells them she has a A/C issue. She paid a diagnostic fee, they tell her it's the compressor. This being Florida, she agrees to it.
They change the compressor to the tune of $1300, refill it, seal up the engine for a consumption test, has her return the loaner, send her otw home. Home is 17 miles. She makes it 11 miles, ac stops working, check engine light goes on, both fans turn on, engine temp starts going up. She calls the dealer, they instruct her to drive it back.
Once she gets back to the dealer, a rep meets her outside. He notices both fans on and heat radiating from the car like he double l. He touches the hood, pulls his hand away due to him not being able to pop it, it was that hot.
This is where things get interesting. They go to give her back the loaner, nobody knows where the keys for the loaner went, there are no loaners available. She has to now find a ride home.
She gives me a call to get on the phone with the service parts manager to find out why the car came in with no check engine light, granted ac was not working, we knew that.
I got otp with the service manager, he digs up the reports. Car came in, passed all their scans, they did the work diagnosing the ac system, concluded that it was the compressor, changed the compressor, charged her labor and parts, HOWEVER, after they concluded that she had a pin sized hole in the evaporator. They want to change that to the tune of $1800.
On to the check engine light. The service manager stated that it was due to a vacuum hose that went to the valve covers. The technician had to take the cover off to take pictures to send to Hyundai for a consumption test. I know this, I'm well aware of Hyundai's oil consumption procedures. Tech should have driven that car after the work has been performed. I am sure that if the car had been driven after all that, at least one issue would not be.
My take. They diagnosed the ac system incorrectly, OR it was diagnosed correctly and the tech was not paying attention and screwed up the condenser while he was taking the vc off. He didn't pay good enough attention to remiv9ng the vc tearing that vacuum hose.
The best part: The service manager goes to say, "it was hot, but there was no smoke or fire, granted my associate couldn't even pop the hood" .....
I proceed to ask him about the ac diagnosis, he proceeds to tell me "when a compressor fails, it sends shards of metal through the system clogging everything"
I then adk him if checking for that is part of the diagnosis procedure,(we all know it's b/s) he then proceeds to tell me that "obviously I have an agenda here"
This is the worse experience I've had with a service department anywhere. I'm not going to blast their name yet. We'll see how this turns out tomorrow.
Sister lives in FL. She takes her car, a 2016 Tucson in for a oil consumption test. While there, she tells them she has a A/C issue. She paid a diagnostic fee, they tell her it's the compressor. This being Florida, she agrees to it.
They change the compressor to the tune of $1300, refill it, seal up the engine for a consumption test, has her return the loaner, send her otw home. Home is 17 miles. She makes it 11 miles, ac stops working, check engine light goes on, both fans turn on, engine temp starts going up. She calls the dealer, they instruct her to drive it back.
Once she gets back to the dealer, a rep meets her outside. He notices both fans on and heat radiating from the car like he double l. He touches the hood, pulls his hand away due to him not being able to pop it, it was that hot.
This is where things get interesting. They go to give her back the loaner, nobody knows where the keys for the loaner went, there are no loaners available. She has to now find a ride home.
She gives me a call to get on the phone with the service parts manager to find out why the car came in with no check engine light, granted ac was not working, we knew that.
I got otp with the service manager, he digs up the reports. Car came in, passed all their scans, they did the work diagnosing the ac system, concluded that it was the compressor, changed the compressor, charged her labor and parts, HOWEVER, after they concluded that she had a pin sized hole in the evaporator. They want to change that to the tune of $1800.
On to the check engine light. The service manager stated that it was due to a vacuum hose that went to the valve covers. The technician had to take the cover off to take pictures to send to Hyundai for a consumption test. I know this, I'm well aware of Hyundai's oil consumption procedures. Tech should have driven that car after the work has been performed. I am sure that if the car had been driven after all that, at least one issue would not be.
My take. They diagnosed the ac system incorrectly, OR it was diagnosed correctly and the tech was not paying attention and screwed up the condenser while he was taking the vc off. He didn't pay good enough attention to remiv9ng the vc tearing that vacuum hose.
The best part: The service manager goes to say, "it was hot, but there was no smoke or fire, granted my associate couldn't even pop the hood" .....
I proceed to ask him about the ac diagnosis, he proceeds to tell me "when a compressor fails, it sends shards of metal through the system clogging everything"
I then adk him if checking for that is part of the diagnosis procedure,(we all know it's b/s) he then proceeds to tell me that "obviously I have an agenda here"
This is the worse experience I've had with a service department anywhere. I'm not going to blast their name yet. We'll see how this turns out tomorrow.