Are you saying you called them, ignored all the automated prompts, and after 8 minutes of waiting a Customer Service Representative got on the line with you?
Why Do Banks Make It So Hard to Talk to a Human Customer Service Representative ?
- Thread starter SubLGT
- Start date
I kinda feel the OP's pain. TBK has taken over several banks here, and even when you dial the local number it just routes you to TX. It's surprisingly difficult to just reach the actual, local branch. This defeats the purpose of banking locally.
My non-profit has several unique cases which baffle the phone-answerers out of state, but the local branch knows us and understands within one second.
My non-profit has several unique cases which baffle the phone-answerers out of state, but the local branch knows us and understands within one second.
I am very satisfied with my SC CREDIT UNION. I ALWAYS have the option to deal with a real person.
Sometimes if you hit "0" it will take you to a live person
Other times, ignore the voice prompts and sometimes the phone will start ringing to a live person after a while OR AI ... another frustrating experience.
or send an online message or chat of which, everything in my life is done via the internet, rare I need a human but I do see your frustration. It happens, been through this lately with Amazon, freaking stupid. But now we have their hidden customer service number stored in our phones.
Sign of the times, you pay a kid over $40,000 a year to pour soda or coffee or flip burgers those jobs will be gone forever.
Funny thing is, these are the people passing these insane laws, the ones that get paid their salary from your paycheck or taxes, never a model of efficiency when others spend your money. In mankind's history it never works out well and why the USA became the world standard of prosperity but that was then, this is now.
http://www.usdebtclock.org
Other times, ignore the voice prompts and sometimes the phone will start ringing to a live person after a while OR AI ... another frustrating experience.
or send an online message or chat of which, everything in my life is done via the internet, rare I need a human but I do see your frustration. It happens, been through this lately with Amazon, freaking stupid. But now we have their hidden customer service number stored in our phones.
Sign of the times, you pay a kid over $40,000 a year to pour soda or coffee or flip burgers those jobs will be gone forever.
Funny thing is, these are the people passing these insane laws, the ones that get paid their salary from your paycheck or taxes, never a model of efficiency when others spend your money. In mankind's history it never works out well and why the USA became the world standard of prosperity but that was then, this is now.
http://www.usdebtclock.org
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- Mar 8, 2024
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- 180
It's simple...
They would rather you help yourself using their website so you won't be bothering them.
They way they are spending less man hours jackin with customers and mo time countin profits!
Well, once that second kid started believing filling cups with 50 cents worth of cold liquid was worth $20/hr, the movie theater had to find ways to keep their racket profitable. And since they’re already charging an arm and a leg for tickets, any further price increases would leave them with immobile customers or ones who couldn’t carry their own concessions.
So now that kid makes $0/hr instead of $7 he should have been thankful for, and taken as a sign that he should have put more effort into learning while he was in school.
Kids are told every job should pay a "living wage" regardless of what it is, and are oblivious to these costs born by employers thinking money simply comes from the sky.
The concept of a starter job, or a part time job goes out the window.
At the boat shop we used to have 2-3 kids working every summer, but when they want 20 an hour + benefits to sweep/ mop a floor we just bought an industrial robot and stopped hiring starter type clean up jobs.
Join a credit union. Problem solved
Wow ... brings back memories, every summer a fairly large boat yard would hire high school kids. This was many decades ago. Fun job, outdoors work, good tips. That marina is now condo's the land became to valuable for the owners to ignore.
We even gave the kids a beater boat to use every summer. Usually something we took on trade.
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Credit unions *may* be better than a bank but are not the be-all/end-all.
In my financial dealings I had only one institution suggest I take my business elsewhere. My offense? I just had a savings account with them, no loans or credit cards. Chase? No. Bank of America? Nope. Capital One? Nope again. It was my local, allegedly friendly credit union. And while I'm not talking Jed Clampett money on deposit, I had a decent amount on deposit at their 0.05% interest (or whatever their going rate was) so it's not like they were losing money on me keeping just the $5 minimum share to have an account with them.
Ironically, it was the evil Chase Bank that worked with me and cut me some slack when I needed it.
YMMV, of course.
In my financial dealings I had only one institution suggest I take my business elsewhere. My offense? I just had a savings account with them, no loans or credit cards. Chase? No. Bank of America? Nope. Capital One? Nope again. It was my local, allegedly friendly credit union. And while I'm not talking Jed Clampett money on deposit, I had a decent amount on deposit at their 0.05% interest (or whatever their going rate was) so it's not like they were losing money on me keeping just the $5 minimum share to have an account with them.
Ironically, it was the evil Chase Bank that worked with me and cut me some slack when I needed it.
YMMV, of course.
Did you try pressing 'zero' when given options? This normally takes you to live person.
Sometimes the answer to a question is in the question itself, and you have to look at the result, to see the answer. Also, the annoying music they play, seemingly louder than normal.
The result is, it is harder for you to talk to someone, and that is also the "why".
The result is, it is harder for you to talk to someone, and that is also the "why".
Yep
I’m a customer of the one out of RI. The one who named the Phillies ball park. They actually did help me pay off my house faster with a first lien position home equity. I was looking to go to 15 and this product was 10 with zero fees.
My wife once worked for them and their healthcare was outstanding. But even in 2016 when I went in to get a cashiers check they wanted to sell me every credit product under the sun (they don’t encourage savings products since they can’t compete and those are not commissionable). As to why one cannot talk to reps well for one there aren’t many and for two it costs too much. Everything is web, app, and self serve
My wife once worked for them and their healthcare was outstanding. But even in 2016 when I went in to get a cashiers check they wanted to sell me every credit product under the sun (they don’t encourage savings products since they can’t compete and those are not commissionable). As to why one cannot talk to reps well for one there aren’t many and for two it costs too much. Everything is web, app, and self serve
I think I told the story my wife was an A-1 visa and it is very rare for one to apply for a green card. No info really online so I said no biggie I can look and get the forms I think we’ll need. My wife said are you sure we don’t need an atty? I said the only time an atty is needed is when you’re charged with a crime.We diy’d all the paperwork and no problems. They were even friendly at every step of the way (this is 2008). But the entity in itself was faceless and all communication not in person was by usps….
I have dealt with them prior. Usually, it is easy peasy until you deviate from standard. Looks like during COVID, they made it hard to get to live person on purpose as they were overloaded with work before that...
We diy’d all the paperwork and no problems. They were even friendly at every step of the way (this is 2008). But the entity in itself was faceless and all communication not in person was by usps….
SammyChevelleTypeS3
$50 site donor 2023
Now I am about to loose it myself. I just got off the phone using my Capitol One Bank (been with them too many years to count) customer services. I was also on the same thing taking care of something for mother-in-law recently. So the last 2-3 times I have noticed not one person seems to speak English on there as a first language. Every customer services representative I have spoken to lately has an accent (all different kinds) so heavy I have to get them to SLOW down and REPEAT almost everything. Anyway, finally got what I needed
(I hope?)
supposedly being mailed to me. Curious, I asked the guy what is his customer service location he is speaking to me from?
His answer had smoke coming off the top of my head. I am in the United States of America and my Capitol One Bank customer service man was speaking to me from COLUMBIA! Anyone want to know further why there is so much unemployment in the USA? I knew that many companies were doing this stuff ... just did not know the banks too. I am so angry about this I would love to be able to 100% take
all my banking elsewhere. I just have a bad feeling that would be royal pain since I have so many institutions I would have to deal with to make changes for direct deposit and other things. I just wonder how many people know that even our banks have started pulling this stuff. That guy in Columbia in my mind has taken a job that someone right here's son or daughter could be working. Why? So greedy banks can just pay them pennies and no benefits etc.... OK. Latest BOOMER RANT over.
Ugh....
(I hope?)
supposedly being mailed to me. Curious, I asked the guy what is his customer service location he is speaking to me from?His answer had smoke coming off the top of my head. I am in the United States of America and my Capitol One Bank customer service man was speaking to me from COLUMBIA! Anyone want to know further why there is so much unemployment in the USA? I knew that many companies were doing this stuff ... just did not know the banks too. I am so angry about this I would love to be able to 100% take
all my banking elsewhere. I just have a bad feeling that would be royal pain since I have so many institutions I would have to deal with to make changes for direct deposit and other things. I just wonder how many people know that even our banks have started pulling this stuff. That guy in Columbia in my mind has taken a job that someone right here's son or daughter could be working. Why? So greedy banks can just pay them pennies and no benefits etc.... OK. Latest BOOMER RANT over.
Ugh....
SammyChevelleTypeS3
$50 site donor 2023
That is certainly something I would never do. A lot of times if I get those scam type emails that look official, first thing I do is look who sent it. I suppose they trick lots of folks who just trust it is from who they say. I have actually sent in and reported several of them.
So does Comcast. Most of the time I have to ask 14 times to talk to a human. Takes me 30 minutes just to talk to a human. I want to ditch them if I can, since Quantum fiber is installed ready to go. FINALLY, Competition in my 1st ring suburb to Minneapolis. Comcast owned this town for 30 years. Finally the CORRUPT politicians let someone in to compete against Comcrap. I will be going to who gets me the pest pricing. I first have to investigate on cost of all the individual stream services and the one or two add on apps I would need for Quantum. Comcast is dumping all Comcast email to Yahoo in 6 months to a year. And no way Google mail. I have to split Proton Mail FREE and my 1 iCloud email from my 4 other emails at Comcast soon.
