I also just buy the phone. With my previous iPhone 5, 5s and now SE2,I just buy phones these days. Pay Apple, or Motorola, or whoever for the phone with a compatible SIM. The "contracts" were more expensive/month when the phones were "cheap". My monthly bill is about half what it used to be. I buy the phone (for my wife and 3 kids, so, more than once a year), pay the monthly, and in the end, I'm not paying any more than I used to, it's just structured differently...
I have a ATT personal phone and a Verizon work phone. I travel CONUS weekly typically working in three to four different states each week. I often need to use my work phone when I prefer to use my personal phone, because Verizon has coverage as ATT does not.
I was surprised to discover how much more coverage Verizon has in the Western USA/ Rockies than ATT. One of many examples is on I80 throughout Nevada. From Elko Nevada almost to Reno, Verizon has near full coverage, where ATT has slim to none. I can say the same for many other areas in places like Wyoming, Nebraska, and Arizona. I knew Verizon was big on the east coast, but had no idea how much better coverage Verizon providesover large areas west of the Mississippi River.
From Elko Nevada almost to Reno, Verizon has near full coverage, where ATT has slim to none. I can say the same for many other areas in places like Wyoming, Nebraska, and Arizona. I knew Verizon was big on the east coast, but had no idea how much better coverage Verizon providesover large areas west of the Mississippi River.
Oh and FYI- those of you touting the off brand carriers, need to realize there are only 3 major carriers (T-Mobile/sprint, ATT and Verizon) towers in the US. Anything else is bottom tier shared from these guys. Total wireless, cricket, Boost etc. All "buy" data and lease towers from the majors. You are getting the throttled and slowest data available. Not an issue unless you are like me and my wife, where we depend on our phones and hotspots for work daily.
This sounds like the argument that "Mobil One sold at Walmart is worse than the stuff sold at NAPA." I pay tracfone for gigabytes. It's in their interest to deliver as many as they can to me, as quickly as possible.
OPs issue is whether his brand is "up and coming", and trying hard to build customer base, or "coasting", milking money from their established, comfortable(?) customers, and decreasing spending. Every brand does this at some point.
I do think VW is guilty of resting on their laurels. They are most definitely NOT providing the same level of customer service they once did, but they are still THE most expensive provider out there. Something's gotta giver here; they either need to go back to their original ways, or lower their prices to consumers as to reflect their diminished services...
Unfortunately, when it comes to cell phone service providers, the playing field isn't level. If all providers had the same level of coverage areas, it would be an easy choice to go to another provider, however, from all of the info I've read so far, none of the other providers have as good of a coverage area as VW does...so the choice to either stick with VW and pay the high prices, and deal with their shortcomings in customer service, or switch to a less expensive provider and deal with more dropped calls/worse coverage area, and probably just as bad customer service...You just described the #1 benefit of living in a free market.
Unfortunately, when it comes to cell phone service providers, the playing field isn't level. If all providers had the same level of coverage areas, it would be an easy choice to go to another provider, however, from all of the info I've read so far, none of the other providers have as good of a coverage area as VW does...so the choice to either stick with VW and pay the high prices, and deal with their shortcomings in customer service, or switch to a less expensive provider and deal with more dropped calls/worse coverage area, and probably just as bad customer service...
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The playing field is level. The other carriers can increase coverage if they so desire. Raise capital to erect more towers and
improve infrastructure. To suggest otherswise invites two alternatives. One, a monopoly like we had with AT&T coincidently speaking. Two, allowing government to control. (No politics intended to be discussed. Just trying to make a historical point.) We will always see companies grow so large that they do become monopolies but that is where I want to see intervention such as the Sherman Act, Clayton Act etc.
I agree. Their CS has gone south lately. But, I never have a problem getting ahold of CS. And, they are the most expensive provider if you're in a contract. I have been a prepaid customer for years and find these rates are very affordable. They have come down drastically on their prepaid plans in the last few months.I do think VW is guilty of resting on their laurels. They are most definitely NOT providing the same level of customer service they once did, but they are still THE most expensive provider out there. Something's gotta giver here; they either need to go back to their original ways, or lower their prices to consumers as to reflect their diminished services...