I am a fan of Pella windows and door products.
In my previous house, back in 2009, I replaced the two front bedroom windows with Pella 350 Series Vinyl windows, the upper bedroom was triple paned, while the lower bedroom was double paned. Those bedrooms were South facing, and the upper bedroom was the Master, and it got HOT in there during the late afternoon. Installing the triple pane made a huge difference over the builder quality metal framed windows from back in 1984 when the house was built. Both windows were identical dimensions, just one was triple, while the other was double.
This:
(hey, look! it's my old 2011 RX-8!)
To this:
On that same house, I also replaced a garden window in the kitchen with a Pella garden window that apparently wasn't installed right when the house was built. There was always a draft that I just couldn't locate. The new garden window eliminated the draft, and came with two small single hung windows on the side that we could open, and promote a north to south cross breeze through the house. It was glorious.
This:
To this:
All the above was contracted directly through Pella of Denver.
I do not recommend them, at all.
Lousy, lousy customer service once you are past the sales team.
On installation day, my first question to the install team was "So, which one of these two sliders is the triple pane that is supposed to go into the upper bedroom?" "Let's take a look." A few minutes later, "Ummn, we're going to have to call the sales team real quick." "Well, it looks like they built and shipped you the wrong window, both of these are double paned, but are the correct dimensions. They will replace the sliding pane really easily, but an installer will have to take apart the non-sliding pane, and replace it."
Here's a picture of the replacement parts 1 month and 12 days later, about to be installed:
The only good thing about the whole situation was that I got to keep the replaced double paned slider window as a spare, since it fit both windows, in case of a loss, so there was that, I guess. Hopefully the current owner of that house is also enjoying the security that having a replacement slider window ready to go at a moments notice provides.
Then, the next issue identified on Install day was the fact that NEITHER of the sliders, nor the garden window had their screens shipped.
We sure did pay for the screen options. It wasn't cheap, either.
So, now we had brand new windows that we couldn't have open because bugs could just happily fly into our house.
The last window we replaced in the house was in the living room. it was a VERY large XOX double slider window.
Double paned Pella 350 series, that we contracted through Lowes. Such a beautiful window.
On install day, the team showed up on time, got to work, and was done in record time.
By the way, I ordered that living room window AFTER several weeks had passed from the Install Day for the Bedroom and Kitchen windows, but before Pella of Denver had replaced the upstairs window with the paid for triple panes, and also before they delivered and installed the screens for the sliders and the garden windows.
The living room window was ordered and installed 2 days before the upper bedroom window was corrected.
So, in 2019, in the new house, we had ALL of our north facing windows destroyed by a hail storm, so I went to both Pella of Denver again for a price quote, and also had a rep from Lowes come and give us a quote on the identical products.
Lowes quote came in around $5k below the PoD quote, and they could turn around the project faster than PoD could.
Same factory building the windows.
3 sliding triple paned 350 series vinyls for the 2 back bedrooms and the front bedroom (replaced double paned vinyl sliders), 1 triple paned tempered glass 350 series vinyl window for the master bathroom (replaced double paned vinyl slider), 3 triple paned 350 series double hungs in the living room (replaced double paned single hung vinyl windows), 1 double paned 850 series cherry stained wood transom window (replaced fixed vinyl transom) above the kitchen french doors into the backyard, plus the 5' x 5' kitchen vinyl slider was replaced by an 850 series cherry stained awning window.
Again, a fantastic experience working with the Lowes sales and install teams.
No items were missing on install day, but the screen for the kitchen awning window was damaged during shipping.
They actually called me up the day that the windows arrived at the Lowes we ordered through, and informed me of the damage, and had already ordered a replacement to be built and sent. That's what I call customer service.
Additionally, the day before the hail storm took out all but 3 windows on the whole house, I had just finished having a triple paned Pella French Door installed in the kitchen. It replaced the vinyl sliding door installed by the builder. Cherry stained wood door, which is why I ordered the transom window and the kitchen awning also to be replaced with cherry wood stained windows, too.
I only got to enjoy 1 day after the install of my french doors before hail destroyed nearly all of the windows on my house.
Guess who I had contracted with to install that french door?
You guessed it, Lowes.
Guess which windows on the north face of my house were the only ones not destroyed by the hail storm?
Yup, those triple paned french door windows were the only ones that survived the storm.
Every builder installed window was lost in that storm, so you can imagine how happy I was to contact Lowes to quote out that job.
I replaced every builder window in the house with these Pellas via the insurance company. Every single window was cheaper to replace the whole unit via Lowes than to have a glazier come out in emergency service and replace just the glass of the builders grade windows.
I can't help it, I was giddy when I had the insurance documents, and saw how much they had allotted for the windows.
I already had the price quote for all the windows when I had the french door purchased, so I just submitted it to the insurance company, they approved it, and Lowes and Pella turned around the windows as an urgent request in record time because I had lost so many windows in the hail storm.
So, I recommend Pella products, but I HIGHLY recommend the Lowes team to purchase Pella products from.
Fantastic customer service, great install teams, and amazing discounts make me a happy consumer.
