What part of "We close @5" don't people undestand?

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Originally Posted By: CivicFan
Originally Posted By: Gary Allan

Really? According to some he should be genuflecting and grateful that he's been chosen to perform this service. Thousands of others would gladly be abused and exploited for that opportunity.


(who will be the first to say "if he thinks he's owed more- he knows where the door is"?)


Very true. I was driving through small towns in Indiana this past week and the grinding poverty in these places was quite depressing.

We spend billions of dollars as a country on I don't know what but drive around inner city or rural neighborhoods and it is very obvious that we should be fixing our society before trying to bring democracy or whatever to the others.


What part of Indiana were you driving in, poverty is not a fact of life here in No. Indiana where I live.
 
When interviewing for one job, the boss asked my why he should hire an underling who only work 40 hours a week when he works 50-60 hours each week. I told him if there is that much work to be done, there should be two people hired into the office or pay for the overtime. I thought I could kiss that job goodbye but he ended up hiring me and treated me fairly, with no false expectations of me.

The whole idea of converting jobs from "exempt" to "nonexempt" is another way of exploiting workers. Most engineers are simply educated and glorified hourly workers.

I, for one, don't like to work overtime. Be real about it and pay me less for the 40 hours, but don't force me to regularly work overtime when you really need to hire another person. And if you can't afford me or others like me, you shouldn't be in business. I can say this because my talents are in demand.
 
Originally Posted By: Kestas
When interviewing for one job, the boss asked my why he should hire an underling who only work 40 hours a week when he works 50-60 hours each week. I told him if there is that much work to be done, there should be two people hired into the office or pay for the overtime. I thought I could kiss that job goodbye but he ended up hiring me and treated me fairly, with no false expectations of me.

The whole idea of converting jobs from "exempt" to "nonexempt" is another way of exploiting workers. Most engineers are simply educated and glorified hourly workers.

I, for one, don't like to work overtime. Be real about it and pay me less for the 40 hours, but don't force me to regularly work overtime when you really need to hire another person. And if you can't afford me or others like me, you shouldn't be in business. I can say this because my talents are in demand.

I wonder how many people who like to complain about unemployment understand this idea...
 
Originally Posted By: jcwit
Originally Posted By: CivicFan
I was driving through small towns in Indiana this past week and the grinding poverty in these places was quite depressing.

We spend billions of dollars as a country on I don't know what but drive around inner city or rural neighborhoods and it is very obvious that we should be fixing our society before trying to bring democracy or whatever to the others.

What part of Indiana were you driving in, poverty is not a fact of life here in No. Indiana where I live.

Rushville left the worst impression.
 
I looked up Rushville on city-data.com and it looks just like the small towns I grew up in. Industrial, working class people for the most part, with a poverty level that's about average for the state of Indiana and a crime rate that's about half of the national average. However, the housing stock is almost all older than 70 years old, so maybe that gave a false impression of "grinding poverty".
 
Median family income in the state: $42k
Median family income in Rushville: $30k

That's about 29% variance.

Old buildings are OK and the age statistic says little. It's the dilapidated state of the RE stock that is a direct result of the income levels. Indiana towns used to be reliant on manufacturing and when it left, they did not have the ability to switch to other industries. You go around and in a lot of places the biggest employer in town is the local county hospital. These usually are 25 beds or less and get a cost plus 10% reimbursement for Medicare and Medicaid. That's how these towns continue to survive.
 
I hate to say it, but these things are going to be the normal.

We now have two shops that are open to at least midnight (and open @6am)

The 40 hour workweek is pretty much dead. Anyone expexting to get paid a decent wage should figure 50 to 60 easy....

My buddy works close to 80 nearly every week. Hates it, but there are no job s around here at all...
 
Originally Posted By: daves87rs
I hate to say it, but these things are going to be the normal.

We now have two shops that are open to at least midnight (and open @6am)

The 40 hour workweek is pretty much dead. Anyone expexting to get paid a decent wage should figure 50 to 60 easy....

My buddy works close to 80 nearly every week. Hates it, but there are no job s around here at all...

The bottled water guy (Crystal Springs) is trapped. He's making fair coin but the work load keeps going up while the net earnings remain the same. Basically the company can reshuffle the deck on how the earnings are calculated (the commission structure) and he has no choice but to work harder to hold his ground.

My son is in the same boat. I POUND into him to stay out of debt. He's making good coin and can afford to have his wife stay home with the (soon to be) 4 kids. Pretty substantial accomplishment in this economy. He works about 60hours a week and will probably make $80k+ this year. He's managed about $10k/year in raises ..which might manage to keep pace with his added costs. As long as he doesn't enslave himself to debt, he'll only be in the trap out of choice.
 
Originally Posted By: CivicFan

We spend billions of dollars as a country on I don't know what but drive around inner city or rural neighborhoods and it is very obvious that we should be fixing our society before trying to bring democracy or whatever to the others.


Come to the Washington, DC metro area and you'll see what we spend billions of dollars as a country on.
 
chris, I am sorry but something is in the water in that part of the nation,
I have clinics in banning and in highlands and travel around that nearly every month and always "troubled" by the attitude of the people there.
 
Originally Posted By: tonycarguy
Sorry this is your boss's fault. I don't blame the customer 100%, although she does get some blame for getting pushy. Your boss should have been more clear on the phone. Instead of saying "please come on soon" he should have explained that AC repair is an all-day thing and she needs to bring it in before 10am. He needs to be SPECIFIC with a time not just say "bring it soon".

Now that is the correct statement in this thread. Everyone has become so politically correct, so "I can't say that", that most folks can't even communicate anymore. My boss gives the example of someone keeling over with a heart attack. If someone says "Dial 911!", you are going to have a whole group of people videoing the event for youtube, and no one is going to dial. If you point one person out and assign the task to them by saying "Mujibar, dial 911", you are way more likely to get that call made. If the manager had said what tony stated above, it removes the whole "we close at 5" from the discussion, and inserts the "As I stated this morning, you will have to be here by 10am for us to repair this properly for you." Good call tonycarguy.
OBLIGATORY DISCLAIMER>>> There is no Mujibar, and no one died in the typing of this thread.
 
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If this scenario really happens once a week, and it's your boss who is speaking with customers, you really need to have a talk with the boss.

Just explain that he needs to get firm time commitments from callers as to when they will be there for repairs. Telling a customer, "come in as soon as you can" is not a time commitment. That has to be driven by your boss, not the customer. It is up to him to set the expectation AND the appointment.

The goal is not to throw the boss under the bus but to get him to do his job better so the business can generate more income. That is how you frame it; we can make more money if we can set firm appointments for calling customers. I 100% guarantee your boss will listen if you frame the conversation this way.

Good luck.
 
Originally Posted By: daves87rs
I hate to say it, but these things are going to be the normal.

We now have two shops that are open to at least midnight (and open @6am)

The 40 hour workweek is pretty much dead. Anyone expexting to get paid a decent wage should figure 50 to 60 easy....

My buddy works close to 80 nearly every week. Hates it, but there are no job s around here at all...

80 hours a week? Is he in a seasonal job? He must have a case for a lawsuit if he is forced to do those hours.
 
Originally Posted By: beanoil
My boss gives the example of someone keeling over with a heart attack. If someone says "Dial 911!", you are going to have a whole group of people videoing the event for youtube, and no one is going to dial. If you point one person out and assign the task to them by saying "Mujibar, dial 911", you are way more likely to get that call made.


crackmeup2.gif
How true!
 
Originally Posted By: bigmike
She's special.

And she's going to be the first one screaming about how you don't provide good customer service.


Or how much the bill is.

John
 
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