What is the usual policy when dealership doesn't fix problem?

[FADEC]

Took my 2016 Sierra with 52k on it, to the GMC dealership a week and a half ago for a check engine light, slight emissions leak, per my scan tool. They put a new valve assy. on it and with labor was around $520. Check engine light came on yesterday. Same issue on my scanner. Obviously not fixed. Did they change out a properly working part?? Who knows. What do shops/dealerships do in this instance?

Going back in Thursday morning to be looked at again.

 

[Greasymechtech]

You keep writing a check. There is no troubleshooting available anymore. The other option is that you fix it yourself.

They did fix it, for a week and a half. Now you have a new problem.

 

[joekingcorvette]

They tell me it's a brand new ticket. Dealerships usually do not budge much and it is the higher ups that make the decision. It seems the larger the dealership the more difficult it is to get things back in order. I like dealing with the smaller companies better when it comes to auto repairs. This is a blanket statement and every situation is different. I hope you get it fixed properly instead of throwing parts at it. That's low mileage for needing a valve assembly anyway and I don't know what they were thinking.

 

[BMWTurboDzl]

Depends. I my world the labor and part has a 2 yr warranty. .

 

[Finklejag]

Their part changers these days.

 

[Dave Sherman]

I have little faith in GM dealerships' ability to diagnose, I've had poor experiences with them actually fixing things and their diagnoses are highly questionable sometimes. Greasymechtech is right, you keep writing a check, fix it yourself, or find a better shop.

 

[zzyzzx]

What is the usual policy when dealership doesn't fix problem?

 

[FADEC]

Took my 2016 Sierra with 52k on it, to the GMC dealership a week and a half ago for a check engine light, slight emissions leak, per my scan tool. They put a new valve assy. on it and with labor was around $520. Check engine light came on yesterday. Same issue on my scanner. Obviously not fixed. Did they change out a properly working part?? Who knows. What do shops/dealerships do in this instance?

Going back in Thursday morning to be looked at again.

 

[Hall]

This is like when a vehicle comes in for symptom "X" and the shop fixes it by replacing (4) parts. We're to believe all (4) parts failed at the same time ? No.... One of the parts solved the problem and the rest were big margin-makers for them (parts cost + labor).

 

[Trav]

Complain to the service manager, they didn't diagnose it properly or confirm the repair. Any idea which valve they changed the purge valve or the vent valve? Some vehicles have 3 or more valves, all are relatively easy to test before replacing them.

 

[LDM]

Took my 2016 Sierra with 52k on it, to the GMC dealership a week and a half ago for a check engine light, slight emissions leak, per my scan tool. They put a new valve assy. on it and with labor was around $520. Check engine light came on yesterday. Same issue on my scanner. Obviously not fixed. Did they change out a properly working part?? Who knows. What do shops/dealerships do in this instance?

Going back in Thursday morning to be looked at again.

Fix it yourself or find a real shop. Dealerships are terrible at just about anything other than specific maintenance anymore in my experience. Had an issue with my 18 Sierra that turned out to be a bad negative ground cable, they diagnosed it as a positive battery cable and wanted over $200 to replace it. Part is $20 on Amazon. I told them no, I would replace it myself, and of course it didn't fix the issue. Should have been covered under warranty in my opinion but they said it wasn't. Still, even after buying a new negative ground cable assembly with sensor for around $90, I still came out ahead of what the dealer wanted to charge.

 

[FADEC]

Complain to the service manager, they didn't diagnose it properly or confirm the repair. Any idea which valve they changed the purge valve or the vent valve? Some vehicles have 3 or more valves, all are relatively easy to test before replacing them.

I normally avoid the dealership but thought this might still qualify for the 8 year 80k emissions warranty. This part

https://a.co/d/e5Ayfwx

 

[Silver]

This is like when a vehicle comes in for symptom "X" and the shop fixes it by replacing (4) parts. We're to believe all (4) parts failed at the same time ? No.... One of the parts solved the problem and the rest were big margin-makers for them (parts cost + labor).

This is what I think when someone is told they need a new transmission.

I know sometimes the unit is full of wear metals and just can't be adequately cleaned out, but wear metals are not always present in a malfunctioning transmission, yet "you need a new transmission".

 

[PWMDMD]

A good indy shop is so much easier to deal with in my opinion - you know when it's the owner's name/reputation and they actually care about what people in their community think about them and their business. My biggest issue with dealerships is it's incredibly hard to ever start and maintain a real relationship since turnover is high and you never know who is going to be working on the vehicle.

 

[bullwinkle]

You should not be paying for that, that's an emissions warranty part. Maybe they need to think the EPA will get involved? A zone manager definitely needs to hear about it.

 

[FADEC]

You should not be paying for that, that's an emissions warranty part. Maybe they need to think the EPA will get involved? A zone manager definitely needs to hear about it.

I'll look into that.

 

[FADEC]

The emissions warranty seems very vague on this truck.

Light-Duty Car or Truck

• Emissions-related components are warrantied for 2 years or 24,000 miles, whichever comes first
• Select emissions-related components are warrantied for 8 years or 80,000 miles, whichever comes first
• Covered components include: catalytic converters, engine control module, transmission control module and other diagnostic-emissions-critical electronic control units

 

[zzyzzx]

This is what I think when someone is told they need a new transmission.

I know sometimes the unit is full of wear metals and just can't be adequately cleaned out, but wear metals are not always present in a malfunctioning transmission, yet "you need a new transmission".

Why repair a transmission for a few hundred bucks when you can soak the customer for thousands for a "new" transmission?

 

[Hall]

This is what I think when someone is told they need a new transmission.

I wonder how many Honda transmissions, for example, have been replaced or rebuilt when all that was wrong was a shift solenoid ?

 

[zzyzzx]

I wonder how many Honda transmissions, for example, have been replaced or rebuilt when all that was wrong was a shift solenoid ?

It's not just Honda. Pretty much all transmission shops do this. Or they replaced the solenoid and charged the customer for a rebuild.