Dealt with the idiot lube tech at work. Car (2024 RAV4) towed back in from side of interstate 81 with 4 loose wheels. Removed lug nuts and found all the studs had stretched and were slathered in anti seize and had been way over tightened. Every single one of them snapped off when trying to remove them except one which was stretched. He tightened them down on his full speed setting Matco impact gun and then went over them with a torque wrench. So 20 lug studs and lug nuts later. Car was back on the road. Worst part is 5,000 miles only on car. We had to get the studs from one AutoZone location, two Advance Auto locations and two O’Reilly locations to find all of them in town. Thank goodness this guys last day is Friday of next week. Had to order the black lug nuts currently put chrome back on so customer could get the car back. He tried to blame his partner for it all but he always does that. He asked the manager to speak in his office so they did and apparently from what we heard is that he said he was the most qualified tech in the shop to do anything and that he doesn’t make mistakes and blamed everything on his partner. He was mad that the boss would not let him replace the studs. Personally I don’t have respect for someone that doesn’t own up to something they did. I’ve tried gently explaining to this guy that I am willing to help him out to which I got a similar response about him being mister perfect. I still can’t understand why this guy still works here.
Wow...Enough is enough, Heads need to roll, Starting with whomever idea it was to keep letting this guy put customers lives in danger.