Originally Posted by 71Chevyguy
Wow thank you for all the responses so quickly. I am doing my best to document everything. Have about 5 pages of notes about visits, phone calls, etc. I did call the Ford number in my manual and they were the ones that gave me a case number and were of no further assistance. They said my buyback request was denied. I never made a request, I said I want it fixed, replaced or bought back if those aren't successful. Then again Ford customer service is in India and there is a language barrier there. I think it is pretty sad when the manufacturer tells you that they won't help you till you are stranded out on the road somewhere. I am looking into the lemon law, but I live in WV and purchased the vehicle in Boston MA since they were the only ones around who had the vehicle color/options combination I was looking for. So not sure if the MA or WV lemon laws apply? The laws in MA don't look to be very favorable at all. It is indeed the 6F15 and not the DCT, that is why I bought it and it seems this one isn't any better.
what no one has mentioned is this.. Get yourself an attorney! Seriously! I had a lemon before and the automaker wouldn't even talk to me, kept putting me off, "stone-walling" me. Once I got an attorney, oh look at that, the auto company's legal dept actually started to do something!
I had them buy back the vehicle and had a check for my troubles in TWO weeks!
So stop screwing around with the overseas DO NOTHING people! Get an attorney involved, see how fast Dearborn calls you back! and you get rid of it!