warranty a moog part thru amazon

[jalikaria24]

anyone have any luck warranting a moog part thru amazon? if so, any tips or tricks
my outer tie rod seems to have a rip in the boot and ive only had it for a few months and they want moog to deal with it, but moog says the retailer deals with the return

thx

 

[Bottom_Feeder]

I can't see how that would be Amazon's problem to fix.

 

[The Critic]

Good luck, I have had zero luck with Amazon and auto part warranties.

 

[Hall]

Amazon doesn't handle a manufacturer's warranty, no different than returning something to Walmart for warranty. Unless it's within the retailer's return time window, they can't help.

 

[The Critic]

Amazon doesn't handle a manufacturer's warranty, no different than returning something to Walmart for warranty. Unless it's within the retailer's return time window, they can't help.

That isn't necessarily correct. Many auto parts have to be warrantied thru an authorized retailer. For example, all of my KYB struts have been warrantied thru RockAuto.

 

[jalikaria24]

well moog says that since they never sell the part directly to the customer they do not deal with the warranty with the customer. they offer lifetime warranty for the part that i purchased so i think what that means is that if i return it to amazon, then moog will take the broken part from amazon and send them a replacement for free. thats the only thing that makes sense because if they dont do that then they are lying about there lifetime warranty

 

[kschachn]

So have you asked Amazon yet? Seems like the first place to start rather than Bitog.

 

[The Critic]

well moog says that since they never sell the part directly to the customer they do not deal with the warranty with the customer. they offer lifetime warranty for the part that i purchased so i think what that means is that if i return it to amazon, then moog will take the broken part from amazon and send them a replacement for free. thats the only thing that makes sense because if they dont do that then they are lying about there lifetime warranty

Let’s this be a lesson to never buy anything other than consumable auto parts (oil, filters and brake pads) from Amazon. Their warranty support is pretty much non-existent.

 

[Trav]

anyone have any luck warranting a moog part thru amazon? if so, any tips or tricks
my outer tie rod seems to have a rip in the boot and ive only had it for a few months and they want moog to deal with it, but moog says the retailer deals with the return

thx

Moog and boot issues, I thought you would have picked up on that being on this forum. I think you have to call Amazon CS, if no luck forget it and get some decent parts or ask Moog to send you a boot (they will I know).

 

[Dave9]

I had this issue with a Dorman product. I needed to get in touch with the Amazon liaison for Dorman to set up a replacement shipment. Normally they want the bad part returned, but something something ripped boot = grease mess, maybe you can make them not want it back.

Contact Amazon again and ask for the Moog rep contact info. If that gets you nowhere, look up the part # listing you bought from on Amazon and give the CSR the link to the warranty PDF showing that the retailer handles the warranty. Note that you have no warranty if it was 3rd party fulfilled by Amazon, not Amazon-as-seller.

How much did this part cost? If you can't get Amazon to send you a preprinted mailing label so shipping is free, it may not be worth the bother to pay to return it unless they will advance ship the replacement so you aren't setting aside the work on a disabled vehicle then having to come back at it later.

 

[bdcardinal]

Or you can do what we have had some places do, order another one and as soon as it comes in swap the old part in the box and return it saying they sold you a used part... Not saying it is right, but it happens a lot.

 

[chemman]

I just went through this with a Dorman part that failed shortly after the 30 day return window that Amazon loves to quote. Despite my pointing out numerous times Amazon's Automotive Items Return Policy to the various Amazon Customer Service Representatives I chatted with, the Reps still maintained that it has to be within the 30 day window in order to get a full refund. I finally prevailed and got all my money back.

This was a part both sold by and fulfilled by Amazon.

I think my mistake in this process was in using the chat function and not speaking to a Rep on the telephone.

One of the Reps I chatted with did advise me to first contact Amazon regarding a potential return for warranty before initiating a return, point out their Automotive Items Return Policy to them (https://www.amazon.com/gp/help/customer/display.html/?nodeId=GKM69DUUYKQWKWX7) along with what the manufacturer's warranty is, and go from there. I used an alternator I purchased from Amazon in 2015 as an example of a lifetime warrantied item in need of warranty replacement/refund.

I think Amazon is hopeful that those of us who have purchased a lifetime warranted part from Amazon that fails will just accept whatever they offer rather than taking the time to point out Amazon's policy to them multiple times that the general 30 day return policy does not apply to auto parts that come with lifetime warranties.

 

[Lubener]

Myself, I would just go buy a boot, pop the joint loose and replace the boot. Then you don't have to screw around with aligning.

 

[MarkM68]

Was it "Prime?" Just buy the same one, then return this one.

 

[buck91]

Just curious if this was the old style boot or one of their new style boots?

 

[jalikaria24]

the part was a moog es3609, not sure if its new or old. i decided to just swap the whole thing with a new one because it probably had tons of premature wear and didnt wanna deal with it again in the future. now on to hoping amazon will refund me for the broken one at first

 

[Astro14]

Was it "Prime?" Just buy the same one, then return this one.

Or you can do what we have had some places do, order another one and as soon as it comes in swap the old part in the box and return it saying they sold you a used part... Not saying it is right, but it happens a lot.

Both of these suggestions are recommending fraud. You’re switching a used part for new, and claiming a return. You have to lie about the part, by claiming it’s the same one, in order for this to work. That’s lying for monetary gain.

Sure, lots of people do it, but that doesn’t make it right, or legal.

It’s a small scale, so businesses accept the loss rather than pursue it, but it’s still wrong.

 

[gonefishin]

I think of it as breaking a shoe string on my sneakers that are a couple of months old. It might be worth a call to the manufacturer to send you a new set of strings and if you reach the right person, I'm sure they would send you a pair.

If it were me, it is not worth the effort to pursue. Here's a link to Moog's replacement boot selection. $3-$4 a pair average. I would go that route.
https://www.moog-suspension-parts.com/universal-dust-boots.asp

 

[partspro]

Moog and boot issues, I thought you would have picked up on that being on this forum. I think you have to call Amazon CS, if no luck forget it and get some decent parts or ask Moog to send you a boot (they will I know).

moog used to be right here in stlouis , when they made decent parts, pretty sure they will send you a new boot