Walmart Online Mistake

[Indydriver]

So, my local megastore seems to have a problem understanding proper inventory. They are constantly out of Mobil 1 5w30 High Mileage. They have plenty of 10w30 and other grades but can't seem to keep the most popular weight in stock. I'm sure whoever orders inventory hasn't a clue about what grades of motor oil are most common.

Anyway, so that I would quit wasting trips there, I decided to try Walmart online. I entered this same store as my home store and entered my order for two jugs on Saturday morning at about 0800. I received a near immediate confirmation of my order (great!) and a note that it was expected to be ready at 1220 that day (super!) but was cautioned NOT to come to the store until I received an email indicating that my order was ready. Errr...OK. So, after not hearing anything by Sunday morning, 24 hours after ordering a "same day" product, I decided to give Customer Service chat a try. This was pretty comical. It was obvious that this "service" had been sublet offshore as the English syntax was continuously jumbled. After 30 minutes and not getting anywhere, I finally asked this "customer service rep" if he could compensate me for my trouble. At first he denied having this authority but after checking he was able to provide a 10% discount. $5 but at least we're getting somewhere!

I write this Monday evening after having received a note from Walmart that there's been a "problem" with my order and that it will be another 3-5 days until it can be fulfilled. The price is now down to $22.92 per jug. And, we're really sorry your order has been delayed. Hmmmm...a while back I ordered a case of Mobil 1 from Costco and it arrived from California to Indy 3 days later, freight-free, at a lower price. Unfortunately, they don't carry HM.

https://i5.walmartimages.com/dfw/4ff9c6c9-c984/k2-_301d7ba2-d016-4ca6-b960-7654b5772445.v1.jpg

 

[69GTX]

As long as your order gets filled within the week or 2 weeks, I don't see much to complain about. You get the hard to get oil at a discounted price....soon to be followed up with a $12 mfg rebate. Cheap oil is good. Don't sweat it.

When they fail to deliver the oil within a month....you just might end with a jug for free.

 

[Kuato]

Another Mallwart FAIL

Glad Amsoil, or RL or Schaeffer for that matter are NOT carried by them. Another reason to avoid....

 

[Indydriver]

I have two rebates pending from XOM-one from Wally and one from Costco. Very interested to see if they honor either.

 

[Kuato]

Originally Posted By: 69GTX
As long as your order gets filled within the week or 2 weeks, I don't see much to complain about. You get the hard to get oil at a discounted price....soon to be followed up with a $12 mfg rebate. Cheap oil is good. Don't sweat it.

When they fail to deliver the oil within a month....you just might end with a jug for free.

But they are advertising same-day....

 

[RichardS]

Same Day from a store he knows doesn't keep stock of the item he ordered. We BITOG folks have seen first hand, time and again, that WM.com isn't the best when it comes to being accurate.

Take the discount, already low price, MIR, and sleep happy you got a heck of a deal

 

[THafeez]

I agree with everyone else. Sometimes same day pick up items aren't actually in stock because of quantity errors (most likely incorrectly inventoried). The shelves are where your walmart pick up people get the items from. If it's not in stock they'll just put in an online order and your order most likely will be shipped to store. Happens from time to time.

 

[Indydriver]

I quit buying anything from Walmart years ago. My oil stash was built through Costco's quarterly sale on M1 ($4.50/qt) but I recently felt a need to try HM (which Costco doesn't carry) so I thought I'd give WM another try. I actually bought one jug of 10W (it's in my truck now) because they were out of 5W. So, the website made a lot of promises and I had heard on business shows they were working hard to catch up with Amazon so....gave them another try.

Not much has changed.

 

[Indydriver]

Originally Posted By: RichardS

Take the discount, already low price, MIR, and sleep happy you got a heck of a deal


I'm tryin'!

 

[RichardS]

They're trying to play *a lot* of catch-up with Amazon, AAP etc.

Trying to mate the free 2-day of Amazon with the same-day pick-up of parts stores, and managing to flail like a drowning kangaroo just a little.

I always try to make WalMart my very last stop, the Walton's have too much of our money as it is.

 

[Indydriver]

Originally Posted By: THafeez
I agree with everyone else. Sometimes same day pick up items aren't actually in stock because of quantity errors (most likely incorrectly inventoried). The shelves are where your walmart pick up people get the items from. If it's not in stock they'll just put in an online order and your order most likely will be shipped to store. Happens from time to time.


My order exposes the FACT that the vaunted Walmart inventory machine does not have transparency. The website can't "see" what's in stock and apparently it's too much trouble to transfer from another store or resupply from the vendor. Amazon has nothing to worry about.

Costco shipped a case to my house in three days (no store pickup trip) from California for $4.50/qt. Probably not very profitable for them but preferred for me to this nonsense.

 

[CKN]

Walmart knows it has problems online. That's why they paid a massive amount for Jet.com. Once the whole thing is integrated it will give Amazon a run for their money.

We’re looking for ways to lower prices, broaden our assortment and offer the simplest, easiest shopping experience because that’s what our customers want,” said Doug McMillon, president and CEO, Wal-Mart Stores, Inc. “We believe the acquisition of Jet accelerates our progress across these priorities.

More here-


http://news.walmart.com/2016/08/08/walma...anies-in-the-us

 

[Indydriver]

Hahaha. I'm retired from a 25 year career in Big Business. I always found it amusing when a CEO had to go outside to a consultant or another company to find solutions to his problems. This simply confirms that the CEO is bereft of the intelligence and imagination necessary to fix things. Why is he running the show in the first place?

 

[Indydriver]

Moderator: I don't know how this ended up in "Vehicles". I intended it to be in "Rebates, Sales and Promotions" .

Please move

 

[JustinH]

I had a good rebate problem.

Bought item on amazon, filed rebate online instantly.

Two weeks later amazon cancelled the order, did not have item.

Rebate company sends me a rebate check anyways.

I forget who it was, may have been valvoline or pennzoil.

 

[CKN]

Originally Posted By: Indydriver
Hahaha. I'm retired from a 25 year career in Big Business. I always found it amusing when a CEO had to go outside to a consultant or another company to find solutions to his problems. This simply confirms that the CEO is bereft of the intelligence and imagination necessary to fix things. Why is he running the show in the first place?



You must be living in a cave and not aware of the record breaking number of mergers and acquisitions in the business world in the last five years......for strategic/positioning reasons. They are too numerous to mention or I would point them out to you.


I'm sure you are so much smarter than he is.

 

[Wolf359]

Originally Posted By: CKN
I'm sure you are so much smarter than he is.


It must be brilliant that they don't hire enough people to restock the shelves. Can't really understand that, you can't increase your sales/make more money if it isn't there on the shelves to buy. But I guess they figure people will come back and get it next time and they save money on labor. I usually just go to Target, at least their shelves are stocked.

 

[demarpaint]

Originally Posted By: Indydriver
I have two rebates pending from XOM-one from Wally and one from Costco. Very interested to see if they honor either.


I collected mine for Pennzoil Ultra bought from Walmart online with no problems. I hope you have the same results with the XOM rebate.

I found the key to dealing with Walmart online is patience, my patience varies. I always have oil on hand, so I never need it fast, and buy when the deals are the best.

Once Walmart gets their act together as already mentioned, AMZN is going to have some real competition. But Walmart is not very quick to get things done it seems.

 

[Indydriver]

Originally Posted By: CKN
Originally Posted By: Indydriver
Hahaha. I'm retired from a 25 year career in Big Business. I always found it amusing when a CEO had to go outside to a consultant or another company to find solutions to his problems. This simply confirms that the CEO is bereft of the intelligence and imagination necessary to fix things. Why is he running the show in the first place?



You must be living in a cave and not aware of the record breaking number of mergers and acquisitions in the business world in the last five years......for strategic/positioning reasons. They are too numerous to mention or I would point them out to you.


I'm sure you are so much smarter than he is.

I may be but that's not the issue. The Board of Directors are responsible for hiring a chief executive who is capable of successfully executing a chosen strategic direction. If he is incapable of doing that without spending millions for outside help, he's the wrong guy to put in there. Maybe they should have just hired the CEO of the company they acquired?

 

[JHZR2]

Originally Posted By: Indydriver
Moderator: I don't know how this ended up in "Vehicles". I intended it to be in "Rebates, Sales and Promotions" .

Please move


It's none of the above...