Sell Walmart - Buy Amazon
Allow me to explain. Ten days ago I placed an order on Walmart dot com, two items, cycling shorts and allergy meds.
Yesterday evening an envelope showed up. Picking it up, ahh, this does not feel like a pill bottle. Instead of the Loratadine I ordered, instead I received Dog Treats.
I found the We Screwed Up button on Walmart dot com, the bot was very efficient, quickly issuing a refund and told me to return it to my local store.
All going smooth so far. But wait, I still need to drive to the store for the return. Preview. Clerk > Supervisor > Manager
I waited in line starting at 2:30 PM, one clerk on duty. My turn, I explain, and Clerk starts scanning bar codes and shaking her head. Clerk heads off to get Supervisor. Supervisor arrives, does not move the ball down the field at all. Call for the Manager, and wait, then wait some more. Manager knew her stuff. Explaining the mess for the third time, we are almost there. End in sight, but, in order to get the system to not choke on the return transaction, Manager must issue me a refund. If you are keeping score I already have one refund headed my way. I nod my head to agree to the refund. Done.
The gift card return along with the receipt are taped to my fridge,
As I am walking out of Customer Service(?), past the long line of customers that have been staring daggers at me for the last 30 minutes. They all hear me. ¨We are doomed¨ then ¨Never again¨
Contrast that with Amazon...
If I need to make a return to Amazon I head to my local Whole Foods where CS has me on my way, slick as you please with a Thank You Sir.
fat biker
Allow me to explain. Ten days ago I placed an order on Walmart dot com, two items, cycling shorts and allergy meds.
Yesterday evening an envelope showed up. Picking it up, ahh, this does not feel like a pill bottle. Instead of the Loratadine I ordered, instead I received Dog Treats.
I found the We Screwed Up button on Walmart dot com, the bot was very efficient, quickly issuing a refund and told me to return it to my local store.
All going smooth so far. But wait, I still need to drive to the store for the return. Preview. Clerk > Supervisor > Manager
I waited in line starting at 2:30 PM, one clerk on duty. My turn, I explain, and Clerk starts scanning bar codes and shaking her head. Clerk heads off to get Supervisor. Supervisor arrives, does not move the ball down the field at all. Call for the Manager, and wait, then wait some more. Manager knew her stuff. Explaining the mess for the third time, we are almost there. End in sight, but, in order to get the system to not choke on the return transaction, Manager must issue me a refund. If you are keeping score I already have one refund headed my way. I nod my head to agree to the refund. Done.
The gift card return along with the receipt are taped to my fridge,
As I am walking out of Customer Service(?), past the long line of customers that have been staring daggers at me for the last 30 minutes. They all hear me. ¨We are doomed¨ then ¨Never again¨
Contrast that with Amazon...
If I need to make a return to Amazon I head to my local Whole Foods where CS has me on my way, slick as you please with a Thank You Sir.
fat biker