Volvo dealer used abrasive wheel to clean engine sump

[SammyChevelleTypeS3]

A bit of follow up. Changed the oil last week with the help of @wwillson - we forgot to pull a sample - oops - but this was 5,000 miles on HPL 0W40 supercar with an OEM Volvo filter.

The filter looked great. No “sparklies” or metal debris. No carbon bits. Nothing. Filter looked great. Engine runs great.

I am trying to learn to stop worrying…

Good luck with that. A big part of it comes from a few things that are not so easy to get over..... For me and lots I bet , the first one is when we realize we can not do a job for what ever reason and have to trust turning it over to someone else. The others are called pride and caring about things a person owns , maintains or works on. It separates those of us who really care , take time , even go over board (which I am guilty of) when doing the best , detailed job one can vs those who could care less.

While it may do nothing , a letter explaining the level of loyal customer he is to the brand , along with the feelings of not only being shocked to discover the lack of care used on his vehicle repair , he also seems to have been blown off or shown very little concern on the part of the dealership. It sounds like dealership tried to make him feel he was blowing things out of proportion and worried about a lot of nothing. Wonder how they would feel if it were their personal vehicle?

 

[Trav]

Just for Astro14.

Here is every bodys over rated top tech doing what he does best. Just observe his gasket cleaning techniques.
It will bring back some memories. Yeah just wow. I have a very difficult time watching some of the things he does.
Start at about the 5 minute area for the entertainment.

This guy either does not inform himself of manufacturers TSB's, is a wicked hack or just doesn't give a crap. Do it right or don't do it at all.

 

[Astro14]

Good luck with that. A big part of it comes from a few things that are not so easy to get over..... For me and lots I bet , the first one is when we realize we can not do a job for what ever reason and have to trust turning it over to someone else. The others are called pride and caring about things a person owns , maintains or works on. It separates those of us who really care , take time , even go over board (which I am guilty of) when doing the best , detailed job one can vs those who could care less.

While it may do nothing , a letter explaining the level of loyal customer he is to the brand , along with the feelings of not only being shocked to discover the lack of care used on his vehicle repair , he also seems to have been blown off or shown very little concern on the part of the dealership. It sounds like dealership tried to make him feel he was blowing things out of proportion and worried about a lot of nothing. Wonder how they would feel if it were their personal vehicle?

Please read through the whole thread.

I did everything you suggest, I went directly to a VP at Volvo of North America, via a personal connection, explaining my current ownership of five Volvos, and how every single person in my family drives a Volvo.

Volvo of North America contacted the dealer.

Then the dealer reached out to me, and offered to pay for another oil change, oil monitoring, and to repair the car should anything in the oil monitoring program show evidence of damage.

I’m good with the resolution on all this.

 

[SammyChevelleTypeS3]

Please read through the whole thread.

I did everything you suggest, I went directly to a VP at Volvo of North America, via a personal connection, explaining my current ownership of five Volvos, and how every single person in my family drives a Volvo.

Volvo of North America contacted the dealer.

Then the dealer reached out to me, and offered to pay for another oil change, oil monitoring, and to repair the car should anything in the oil monitoring program show evidence of damage.

I’m good with the resolution on all this.

Sorry, thought I did read the entire thread. Apparently missed that part. Glad you were able to make contact.
I realize how upsetting that can be. Happy for you things worked out and no issues since.

 

[KEVINK0000]

I’m glad this thread got revitalized. I had missed it last year.

 

[Astro14]

I’m glad this thread got revitalized. I had missed it last year.

That’s kind of you to say.

Wayne was a huge help with this whole situation. Having him nearby was so fortunate.

I’m looking forward to a good ski season this year, and the Volvo is a critical enabler of that plan. Will probably run it by Discount Tire this week and have them install the winter wheel/tire set.

 

[MolaKule]

Follow up:

The real concern is this, if some of that debris made it past the filter and ended up in bedded in the bearing material, there will continue to be very high wear.

...oh, and in case you’re wondering what proof I have that this “trained technician” used an abrasive wheel?

Here are bright, new marks on the block, and on the front differential, showing rotary abrasive motion, where this mechanic bumped into it during his use...

Wow, I can understand maybe using a fine wire wheel, but an abrasive tool? Absolutely unacceptable.

I too would be concerned about abrasive embedded particles in the bearings.

Pictures, oil analysis, and other evidence should be enough to convince Volvo to extend the warranty; otherwise, retain legal counsel if you are not satisfied.

 

[frankbee3]

Same guy?

View attachment 186584

No! It’s an in-line six. Undoubtably used to be a nice machine. I cringe looking at this..

 

[SammyChevelleTypeS3]

No! It’s an in-line six. Undoubtably used to be a nice machine. I cringe looking at this..

I can promise the mechanics I worked with in my younger years , if they HAD to use a wheel would have stuffed red rags and then cut out round cardboard to place into each cylinder IF they would have done that at all.

 

[Hohn]

It takes a certain amount of wisdom and maturity to realize when a power tool isn’t the correct tool and ONLY a hand tool will work correctly.

But alas, dealers have few such people, if any.

 

[Trav]

Same guy?

View attachment 186584

Just when you think you have seen everything.

 

[The Critic]

Just when you think you have seen everything.

Never underestimate the thought process of North American, flat-rate “technicians.”