I was in a chat on Valvoline.com, and even they couldn’t answer what the license number was. He recommended sending an email to them and they would forward to the lab in the morning.
I’ll update when I get a reply.
Well, here it is, almost 3 months later. I did receive numerous email replies from, it turns out, the same person who I was chatting with. His replies never included my most recent reply, only my initial letter was quoted at the bottom, so I couldn't attach the chain. I have to separate my replies from his replies and include them chronologically as best I can. My apologies for the delay.
I have a picture attached of the product I received with a confirmed legitimate GM license number, albeit old.
All times are PDT, included to keep the chronology in order.
Sent 4/5/21 14:56:
Hi,
Your chat personnel referred me to you to confirm the GM license number on the above mentioned part. The label says officially licensed and approved by GM, but you don’t post the license number.
Can you give me the actual license number?
Received 4/5/21 13:17:
Robert, thank you for contacting Valvoline Product Support
According to the formulator, the GM License number for Valvoline Dexron VI/Mercon LV is J-60207. If you have any further questions, please feel free to contact us via phone at 800 TEAM VAL or by email at
[email protected] for assistance.
Thank you and have a great day.
Brett
Valvoline Product Support
Sent 4/6/21 22:54:
Re: Part No. 822405
Thank you Brett,
I received the oil I am inquiring about. The stamp around the bar code shows a different number:
Also the E2819 C1, would that happen to be a date code? With 0854 as the time? J-62104 is Owned by Ashland, I believe.
Any comments would be appreciated, thanks.
Received 4/7/21 08:01:
Robert, thank you for contacting Valvoline Product Support
Yes, the number you provided is a date code. That particular date code is production date May 28, 2019. If you have any further questions, please feel free to contact us via phone at 800 TEAM VAL or by email at
[email protected] for assistance.
Thank you and have a great day.
Brett
Valvoline Product Support
Sent 4/7/21 08:16:
Thanks Brett,
Thank you for clarifying the date code, are the months coded A-L, or are some letters not used? Is 0854 the time? Is C1 the shift and/or location?
Did you not get the picture I sent? Maybe I didn’t have the correct extension in the label, it is now corrected and labelled as .jpg and attached.
Why does the license number on the bottle differ from the number you gave me?
Valvoline Label.jpg
Thank you for your help,
Received 4/7/21 08:25:
Robert, thank you for contacting Valvoline Product Support
Yes, A-L are the months and the 0854 is the time. C1 refers to the facility the product is produced in. Valvoline is a different company from Ashland now and have different license numbers. If you have any further questions, please feel free to contact us via phone at 800 TEAM VAL or by email at
[email protected] for assistance.
Thank you and have a great day.
Brett
Valvoline Product Support
Sent 4/7/21 08:42:
Thanks again Brett,
So to clarify, the product in the picture I purchased was manufactured by Ashland, and rebranded as Valvoline? It is still a licensed product? Moving forward, your product is now manufactured by another company under a different license number, correct?
Thank you again for the clarification!!
Received 4/7/21 08:55:
Robert, thank you for contacting Valvoline Product Support
Valvoline split from Ashland in 2016 and became a separate company. The product you have was produced by Valvoline and is licensed by GM under the license number previously supplied to you. If you have any further questions, please feel free to contact us via phone at 800 TEAM VAL or by email at
[email protected] for assistance.
Thank you and have a great day.
Brett
Valvoline Product Support
Sent 4/7/21 09:33:
Thanks Brett,
Thanks for the info, but I still don’t understand why the product I have, albeit 2 years old, has the Ashland license number on it. You said: “The product you have was produced by Valvoline and is licensed by GM under the license number previously supplied to you.“. The number previously supplied to me is not the same number stamped on the bottle.
So when that bottle was produced in 2019, it was manufactured by Ashland and re branded as Valvoline? I presume currently produced product has the license number previously supplied?
Thanks for the help,
Received 4/7/21 10:37:
Robert, thank you for contacting Valvoline Product Support
We reached back out to the formulator regarding the license number on the bottle you have. At the time that bottle was produced, J-62104 was our license number. Since then the additive company used to formulate this product, updated the additive which resulted in the need for a new license number which is J-60207.
If you have any further questions, please feel free to contact us via phone at 800 TEAM VAL or by email at
[email protected] for assistance.
Thank you and have a great day.
Brett
Valvoline Product Support
Sent 4/8/21 10:48:
Brett, thank you for your support
License J-62104 is registered to Ashland, I can’t find J-60207 on any listing, it must be brand new? As of 02/21/2019 Licenses did not include a J-602xx series.
Thank you for your help, I now have more information about the date code, still a little fuzzy on the licensing.
Do you know what update was done to the additive package?
Thanks,
Received 4/11/21 06;09:
Robert, thank you for contacting Valvoline Product Support
Any information regarding changes to the additives is considered proprietary and further details cannot be shared. If you have any further questions, please feel free to contact us via phone at 800 TEAM VAL or by email at
[email protected] for assistance.
Thank you and have a great day.
Brett
Valvoline Product Support