Truck falls off hoist again

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Many years ago, an older man at my church took his Lincoln towncar in for routine maintenance and the car fell off the lift.

The manager told him to go pick a brand new towncar off the lot and they'd take care of it. He did just that and they swapped the vehicles. He had a good reputation with the dealership, which I think made a big difference.
 
I just found out that the dealer did tear the truck apart without proper approval. As they were giving my friend a loaner car , they asked if they were fixing it. They were not going to issue the loaner without his verbal consent . My friend went to clean out the truck the next day. When he was there They also asked if he was going to take his vehicle back and wanted him to commit before they let him keep the loaner more than 3 days.
This is a customer with 30 years of buying vehicles at the same place every 2 years.
 
Originally Posted By: chad8
I just found out that the dealer did tear the truck apart without proper approval. As they were giving my friend a loaner car , they asked if they were fixing it. They were not going to issue the loaner without his verbal consent . My friend went to clean out the truck the next day. When he was there They also asked if he was going to take his vehicle back and wanted him to commit before they let him keep the loaner more than 3 days.
This is a customer with 30 years of buying vehicles at the same place every 2 years.


I would have been beyond furious at those morons. Unbelievable.
 
I'd bet anything that frame is toast. It will never drive right or be alignable(if thats a word) again. No way I would ever take possession of that truck again!

That looks like about 4-5' drop? That ain't the General Lee.
 
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Originally Posted By: WANG
And that is why I'd almost rather have a prostate exam than take any of my vehicles to a dealership for anything.


That was great!

I would've been po'd if that had been my vehicle. I've always liked the Trailblazer SS myself too.

This kind of thing is way more common than it should be. My cousin manages an electric co-op,and a local shop dropped one of the co-op's trucks off a lift. It may have even totalled the thing. It's not just stealerships that do this!
 
Originally Posted By: MCompact
Originally Posted By: chad8
I just found out that the dealer did tear the truck apart without proper approval. As they were giving my friend a loaner car , they asked if they were fixing it. They were not going to issue the loaner without his verbal consent . My friend went to clean out the truck the next day. When he was there They also asked if he was going to take his vehicle back and wanted him to commit before they let him keep the loaner more than 3 days.
This is a customer with 30 years of buying vehicles at the same place every 2 years.


I would have been beyond furious at those morons. Unbelievable.


Lawsuit?
 
Unfortunately these things happen and usually human error. I was almost killed once when a tech in the stall next to me dropped a van off the hoist.If I hadn't gone to my toolbox just at the right moment i would have been crushed.
Where i work now had a full size school bus fall off a hoist. At this point its all in how the shop handles this, they should be insured for this.
 
Originally Posted By: MrHorspwer
Originally Posted By: chad8
Gee , no clean carfax anymore. They are trying to avoid a repaired or salvage title by doing it themselves.


That truck is FAR from totaled. There isn't an insurance company on earth that would pay out to total it. Besides, if they did total it, your friend wouldn't own it anymore and the title and Carfax would mean squat to him.

By doing it in-house, they have the opportunity to AVOID involving an insurance company. No insurance company involvement, no ding on the Carfax. If anything, letting the dealer do the work without the involvement of an insurance company will likely be the best option if he's worried about future value based on a Carfax.

Granted, it's probably not the best idea to let them do the work, especially if they don't involve an insurance company. Your friend will have very little recourse outside of hiring a lawyer if they perform a sub-standard repair.

You'll never get them to just pay retail for the vehicle. If it comes to that, they'll wipe their hands and release the vehicle. At that point, it's up to the insurance companies. You may get the dealer's insurnace company to pay a little extra for a loss of value based on the repair, but they're not going to just roll over on it. It'll be a fight, especially if the truck has already been devalued due to a previous repair.


True, but given they dropped the truck, I'd be asking for a new one, PERIOD. He didn't drop the truck, the dealer did. The dealer can make it go away and sell it off at a reduced cost if they want. A lawyer will definitely make it better in this case.
 
Originally Posted By: 3311
I'd bet anything that frame is toast. It will never drive right or be alignable(if thats a word) again. No way I would ever take possession of that truck again!

That looks like about 4-5' drop? That ain't the General Lee.


Exactly; that would worry me more than the visible damage. I'll bet that even the CD player/changer may be DOA...
 
Originally Posted By: chad8
I just found out that the dealer did tear the truck apart without proper approval. As they were giving my friend a loaner car , they asked if they were fixing it. They were not going to issue the loaner without his verbal consent . My friend went to clean out the truck the next day. When he was there They also asked if he was going to take his vehicle back and wanted him to commit before they let him keep the loaner more than 3 days.
This is a customer with 30 years of buying vehicles at the same place every 2 years.


This is exactly what happened with my ex. They dropped her truck, and gave her a phone call at the end of the day stating that they'd "come across an issue" with her truck, and that she could just "keep driving the loaner car... no problem...ok?".

She wasn't stupid. She left work immediately, and showed up at the dealership. They wouldn't let her see her truck, and wouldn't give her many details as to what really happened. They just kept repeating to her that they'd "make it right".

They'd already gotten it untangled from the lift, had already taken a few panels off of it, and had it sitting in the corner of their in-house body shop. At this point, she still hadn't seen it.

She demanded her truck back, but they told her that it wasn't running (it fell off the rack before they had gotten the new water pump installed), and she couldn't have it back. She called a local tow company for a flatbed, and started demanding her truck and the keys.

Once the flatbed showed up, they finally pushed the truck out of the body shop. In a final act of idiocy, the service manager tossed the keys for it to her, and turned around and walked off.

She sued and won. A new truck, plus compensation for her time, trouble, and expenses.
 
Originally Posted By: mrsilv04
Originally Posted By: chad8
I just found out that the dealer did tear the truck apart without proper approval. As they were giving my friend a loaner car , they asked if they were fixing it. They were not going to issue the loaner without his verbal consent . My friend went to clean out the truck the next day. When he was there They also asked if he was going to take his vehicle back and wanted him to commit before they let him keep the loaner more than 3 days.
This is a customer with 30 years of buying vehicles at the same place every 2 years.


This is exactly what happened with my ex. They dropped her truck, and gave her a phone call at the end of the day stating that they'd "come across an issue" with her truck, and that she could just "keep driving the loaner car... no problem...ok?".

She wasn't stupid. She left work immediately, and showed up at the dealership. They wouldn't let her see her truck, and wouldn't give her many details as to what really happened. They just kept repeating to her that they'd "make it right".

They'd already gotten it untangled from the lift, had already taken a few panels off of it, and had it sitting in the corner of their in-house body shop. At this point, she still hadn't seen it.

She demanded her truck back, but they told her that it wasn't running (it fell off the rack before they had gotten the new water pump installed), and she couldn't have it back. She called a local tow company for a flatbed, and started demanding her truck and the keys.

Once the flatbed showed up, they finally pushed the truck out of the body shop. In a final act of idiocy, the service manager tossed the keys for it to her, and turned around and walked off.

She sued and won. A new truck, plus compensation for her time, trouble, and expenses.


Beautiful, that's how it should be done!!!
thumbsup2.gif
 
Originally Posted By: mrsilv04
.

They wouldn't let her see her truck, and wouldn't give her many details as to what really happened.

She demanded her truck back, but they told her that it wasn't running (it fell off the rack before they had gotten the new water pump installed), and she couldn't have it back. s.


If that were me I would have called the police.
 
Originally Posted By: 3311
I'd bet anything that frame is toast. It will never drive right or be alignable(if thats a word) again. No way I would ever take possession of that truck again!

That looks like about 4-5' drop? That ain't the General Lee.


Balderdash. A good collision shop can get it straight (often, straighter than when it was new)...nothing short of a forensic examination will tell it was repaired.

(Note: I am NOT saying the dealer's shop is that good!)
 
Originally Posted By: Jarlaxle


Balderdash. A good collision shop can get it straight (often, straighter than when it was new)...nothing short of a forensic examination will tell it was repaired.

(Note: I am NOT saying the dealer's shop is that good!)



Finding a GOOD collision shop is more difficult than finding a needle in a haystack. BTW.
 
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