92saturnsl2
Thread starter
Originally Posted By: FlyNavyP3
Has the new tire arrived? Any issues with the replacement?
Interesting you ask that. I received the replacement tire in record time; they had it shipped the next morning that they received my RMA request/photos. I appreciate their quick RMA service, however I'd be about as confident driving on the replacement, as I would the failed tire *without* its tread. For starters, the replacement tire looks nothing like the originals I received in fit and finish. The replacement has vent spews (the little rubber hairs) ALL OVER the tread. Much worse (in density) than a new 1980-1990's tire before manufacturers started trimming them. It is baffling; the originals (TW retreads) had few, if any of them.
DOT date code suggests the tire was made in the last few weeks, which was expected. The originals have a recent date code as well, so they are only a couple months or less apart. I have no way to explain the vent spews other than their RMA replacement tires are what they call "blemishes" (they sell blemished retreads on their site for even less) or perhaps they rushed this tire out the door...
The deal breaker for me was spotting a hole that went through the sidewall veneer (these are the bead to bead remolds) all the way to the carcass. That's unacceptable to me, the tire is still sitting on the garage and truck isn't moving until I get this resolved.
I emailed their RMA dept, and also filled out their online RMA form (both with pictures) and no word yet. It's been at least a week. They're probably devising some way to avoid the RMA by saying this is a cosmetic issue. I'd like some input from you folks as to whether or not you'd be concerned with the sidewall being in this shape (see pics below):
Has the new tire arrived? Any issues with the replacement?
Interesting you ask that. I received the replacement tire in record time; they had it shipped the next morning that they received my RMA request/photos. I appreciate their quick RMA service, however I'd be about as confident driving on the replacement, as I would the failed tire *without* its tread. For starters, the replacement tire looks nothing like the originals I received in fit and finish. The replacement has vent spews (the little rubber hairs) ALL OVER the tread. Much worse (in density) than a new 1980-1990's tire before manufacturers started trimming them. It is baffling; the originals (TW retreads) had few, if any of them.
DOT date code suggests the tire was made in the last few weeks, which was expected. The originals have a recent date code as well, so they are only a couple months or less apart. I have no way to explain the vent spews other than their RMA replacement tires are what they call "blemishes" (they sell blemished retreads on their site for even less) or perhaps they rushed this tire out the door...
The deal breaker for me was spotting a hole that went through the sidewall veneer (these are the bead to bead remolds) all the way to the carcass. That's unacceptable to me, the tire is still sitting on the garage and truck isn't moving until I get this resolved.
I emailed their RMA dept, and also filled out their online RMA form (both with pictures) and no word yet. It's been at least a week. They're probably devising some way to avoid the RMA by saying this is a cosmetic issue. I'd like some input from you folks as to whether or not you'd be concerned with the sidewall being in this shape (see pics below):




