Sears - yikes!

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Originally Posted By: Merkava_4
Originally Posted By: Turk
Anyone remember "Montgomery Wards"??


Yes, I also remember Gottschalks, Weinstocks, and Mervyns.


We still have a Montgomery Ward chest freezer. The parents got it as a wedding gift. Still runs like a top.
 
Originally Posted By: dparm
Originally Posted By: stephen9666
If Sears dies, Craftsman will live on, most likely. Someone will want that name.


Yes, but my fear is that someone will just buy the name and it will become a generic or low-end tool company. My thinking is that they just split that part off into a separate company so it's business-as-usual. Same thing for Lands' End (which was actually an acquisition and could probably be shed pretty easily).


Craftsman has already pretty much jumped the shark.
 
My father used to work at Sears during the 1970s. He also told me many stories of the decline of Sears.

He said that my grandfather made major improvements to the family home, and that both toilets were Sears toilets.

The biggest decline he pointed out was the creation of Home Depot. Some guys left Sears because they knew a way to build a better business. He knew soon after the first Home Depot he ever entered, back in the 1980s, that Home Depot was the future.
 
The said part is a couple generations out when Sears is long gone they will be making the same remarks about Wal-Mart, Home Depot, Lowes, etc.

Locally NAPA is in a decline with their short hours that prevent DIY and shops that work long hours from using them. They do not stock anymore than the Autozone class of stores. But all physical part stores area at risk from Amazon (got a blower motor on Wed ordered late Monday). Needed to do a major front end/suspension rebuild on 2000 Towncar and took it over to a friends shop that works after hours and Sat. We set down at the computer and got quality stuff from www.partsgeek.com for less than run of the mill quality locally.

The internet basically is replacing physical reality. The down side is there is no real margins for web merchants.

I wanted to get some Liqui Moly Ceratec and went to the local NAPA and they did not know what I was talking about then the owner came out and said he could only get it by the case so did not stock it. Called the NAPA store in the next town over and they had three bottles waiting for me one business day later at near Amazon price. Now I have found it for $20 a bottle at one one line parts place with free shipping when total parts order is $150+ .
 
Originally Posted By: RF Overlord
Sad when a company like Sears goes under, but they did it to themselves. When corporate America pays more attention to profits and to bonuses for management, and on living up to artificial "Wall Street" expectations instead of concentrating on serving their customers, it's inevitable.



And expect many to follow....
 
Too bad, I have had generally good customer service and experiences with Sears. They were great when Electrolux/Frigidaire refused to fix a bad drum bearing under warranty on my front-loader washer purchased from Sears.

They need to ditch Kmart and focus on keeping good customer service, along with sourcing more items in the USA. I'd be willing to pay a little more for consistently good customer service and supporting fellow Americans. They have a lot of brand equity even today, so it could work.
 
Sears hasn't been relevant in the retail world since Kmart bought them in 2005. Until then they had a chance to continue to be a player in the market, but since then they haven't had the resources or the ability to carve out their niche. All they've done is wallow around throwing poor advertising against the wall to see if anything sticks. So far nothing has, and I don't expect that to change.

Kmart pulled Sears down to it's level, and I won't be at all upset if both chains are soon history.
 
Originally Posted By: Pop_Rivit
Sears hasn't been relevant in the retail world since Kmart bought them in 2005. Until then they had a chance to continue to be a player in the market, but since then they haven't had the resources or the ability to carve out their niche. All they've done is wallow around throwing poor advertising against the wall to see if anything sticks. So far nothing has, and I don't expect that to change.

Kmart pulled Sears down to it's level, and I won't be at all upset if both chains are soon history.

Interesting post. I will say that I certainly WON'T miss Kmart vanishing from the face of the earth. Sears? I have a bit of an emotional attachment to it...they are an old icon of our history. Sort of a part of Americana, if you will. But you are right, they aren't truly relevant. Especially compared to many decades ago when they indeed WERE very relevant. It will be a mildly melancholy day when Sears goes away (if they do).
 
Other than the tools Sears doesn't really offer much anymore.

They need to reinvent themselves or go extinct.
 
Originally Posted By: andrewg
Originally Posted By: sayjac
Originally Posted By: andrewg
I've found that Sears stores tend to have taken on a lower strata, depressing look....

Compared to KMart's at least in this area, they look like the Taj Mahal.

I agree....Kmart is the bottom of the barrel. Last time I went into one I barely got out before I felt like committing suicide.


I'm shocked Kmart is still around, Walmart wounded them now they need to be taken out back behind the shed, shot, and buried.
 
The two things which give the Craftsman name value (or more accurately, gave) are, one, the implication of continuity, quality and support provided by a well known and formerly well regarded entity, and two, the floor space, both in each store and cumulatively across America.

I don't see anything equivalent to Sears that covers both bases. As far as floor space, the only places comparable are Walmart, Lowes and Home Depot, and the latter two already have decently regarded brands that they could have expanded had they wished. That just leaves Walmart, which is already in a nice relationship with Stanley, who seem to be willing to comply with the company's ever-present desire for reduced cost. There is Menards, but they are geographically limited. They do seem to have a strong emphasis on quality and value, so they may be the best possibility.

And then there is the question of who is standing behind the brand. If the Sears establishment goes away, Craftsman is just a name with former glory. By now, former brand value has been bought and looted so many times that customers are very wise to the phenomena, I can't see them buying on the name alone. It may have some nostalgia value to some people, but that demographic is aging, and similarly getting cynical about the superficial portrayal of quality. A strong supporting entity is key.

Otherwise, I just don't see any equally strategic, not to mention better niche available for the brand.
 
Originally Posted By: andrewg
Originally Posted By: Pop_Rivit
Sears hasn't been relevant in the retail world since Kmart bought them in 2005. Until then they had a chance to continue to be a player in the market, but since then they haven't had the resources or the ability to carve out their niche. All they've done is wallow around throwing poor advertising against the wall to see if anything sticks. So far nothing has, and I don't expect that to change.

Kmart pulled Sears down to it's level, and I won't be at all upset if both chains are soon history.

Interesting post. I will say that I certainly WON'T miss Kmart vanishing from the face of the earth. Sears? I have a bit of an emotional attachment to it...they are an old icon of our history. Sort of a part of Americana, if you will. But you are right, they aren't truly relevant. Especially compared to many decades ago when they indeed WERE very relevant. It will be a mildly melancholy day when Sears goes away (if they do).

I remember a few years back (maybe early 80s) watching the TV game show Tic-Tac-Dough. One of the more unusual questions they had involved answering with one of the top 10 largest companies in the US, and both contestants were allowed to answer. I knew the answers were the big industrial companies like General Motors, Exxon, or Standard Oil of California. However, she picked a consumer name - Sears - which is nowhere near top 10 even in the early 80s. I think Wal-Mart might qualify today, but back then no retailer would have qualified.
 
Originally Posted By: kb01

They had the infrastructure, distribution network, a solid reputation, and were trusted. Sears could have been Amazon.


Neither Sears or Amazon make a profit so the 2 are quite similar.
 
Originally Posted By: Pop_Rivit
Sears hasn't been relevant in the retail world since Kmart bought them in 2005. Until then they had a chance to continue to be a player in the market, but since then they haven't had the resources or the ability to carve out their niche. All they've done is wallow around throwing poor advertising against the wall to see if anything sticks. So far nothing has, and I don't expect that to change.

Kmart pulled Sears down to it's level, and I won't be at all upset if both chains are soon history.


From someone who works retail (sadly), you are spot on with that...
 
Some chains that are no longer with us: I worked at a Zayers in 1964 and another one called Jublilee City in Chattanooga. Woolworths is no longer with us and they were in business a long time. I think complacency sets in and poof , they are gone.

Sears to me is just another me to store. If it was not for tools, I most likely would not go in...
 
Originally Posted By: sciphi
Too bad, I have had generally good customer service and experiences with Sears. They were great when Electrolux/Frigidaire refused to fix a bad drum bearing under warranty on my front-loader washer purchased from Sears.

They need to ditch Kmart and focus on keeping good customer service, along with sourcing more items in the USA. I'd be willing to pay a little more for consistently good customer service and supporting fellow Americans. They have a lot of brand equity even today, so it could work.

quick question for you: at Sears internet division which, are the most talken 2 languages by the IT contractors (loooooots of them..)? hint none is US english.....
 
I recall as late as the '70s the catalog, the "Sears Christmas Wish Book" . . . When I was a kid we had a free-standing, three- or four-story Sears at a busy corner in the business district. At Christmas they would mount an enormous, two-story-tall Santa Claus at the front of the building -- you could see it blocks away. There was a watch-repair desk on the ground floor, toys, records, you name it.

Now? I was in one in a local mall on Saturday. There's something about the lighting that depresses you. (K-Mart is worse; they look sort of dirty.)
 
Originally Posted By: Benzadmiral
I recall as late as the '70s the catalog, the "Sears Christmas Wish Book" . . . When I was a kid we had a free-standing, three- or four-story Sears at a busy corner in the business district. At Christmas they would mount an enormous, two-story-tall Santa Claus at the front of the building -- you could see it blocks away. There was a watch-repair desk on the ground floor, toys, records, you name it.

Now? I was in one in a local mall on Saturday. There's something about the lighting that depresses you. (K-Mart is worse; they look sort of dirty.)

Sears used to have some prime locations. When a Sears was an anchor tenant at a new shopping mall, it means that there would be customers. Now when a new Sears store moves into a mall, it means the mall is in decline.

I remember the prime Sears locations in the San Francisco Bay Area. They had one in Oakland on Telegraph Avenue and another one in San Francisco on Geary. These were considered destinations up to the early 80s. After they left it took a while to recover. The Sears in Oakland became loft apartments. The one in San Francisco was subdivided. Eventually Sears moved back to Oakland at the former I. Magnin department store. I'd been there a few times, but it seemed out of place for what used to be a high-end department store building. They've had some broken windows from the Occupy protests that haven't been repaired in almost a year. The city is trying to get them to fix them citing anti-blight ordinances. I think Sears isn't interested since they think they might just be broken again.
 
Originally Posted By: hattaresguy
Originally Posted By: andrewg
Originally Posted By: sayjac
Originally Posted By: andrewg
I've found that Sears stores tend to have taken on a lower strata, depressing look....

Compared to KMart's at least in this area, they look like the Taj Mahal.

I agree....Kmart is the bottom of the barrel. Last time I went into one I barely got out before I felt like committing suicide.


I'm shocked Kmart is still around, Walmart wounded them now they need to be taken out back behind the shed, shot, and buried.


Some K-marts are still quite decent. My wal mart shopping experience, without fail, is poor. I like to walk around the oils, but I avoid the store for anything else. Im sure someone will say that some W-Ms are decent too... Im sure that's the case, I just havent seen it.
 
Originally Posted By: JHZR2
Some K-marts are still quite decent. My wal mart shopping experience, without fail, is poor. I like to walk around the oils, but I avoid the store for anything else. Im sure someone will say that some W-Ms are decent too... Im sure that's the case, I just havent seen it.

My experiences with K-marts and Walmart in So Cal are totally opposite with yours. The last time I stepped into a K-marts store in So Cal was more than 10-15 years ago, the experience was so bad I avoid it since.

Walmart opened 2 store in Irvine in the last 2-3 years, both stores are nice and clean with good customer services. These stores are actually cleaner than Target stores, and most customers are very decent with very few low life in the store at any time. Whenever more than 2-3 customers waiting at the opened checkout stands they open more checkout stands.

The other Walmart stores in nearby cities are not so nice.
 
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