RockAuto shipping costs....again

[pbm]

Originally Posted By: khittner
So you’re complaining because, while shopping around for an even better deal from someone else, RA’s inventory situation changed, their warehouse with a part you needed was now further away, and your failure to pull the trigger earlier at a lower shipping price was somehow their fault? Ya’ OK.




No...I wasn't "shopping around for a better deal"...I was shopping around on ROCKAUTO....trying to buy some filters, wipers etc...that shipped from the same warehouse to save on shipping costs....It's not exactly prudent to buy a filter for $3.99 and then spend another $3.99 to ship it...that's mainly the point of this thread....

 

[brages]

Originally Posted By: SR20DE
I have not visited RockAuto's site in years. Just had a look to see if it still had the ancient look-and-feel and it does. I swear it hasn't changed since I used to see their ads in Car and Driver over 10 years ago. How do they expect to compete with Amazon and the like?


I'm not sure what the deal is with Amazon, but they have always had a sort of horrible search interface. Sort by price just doesn't seem to ever quite work well.

I like Rock Auto's interface, it's very fast to find what you want and check out all the options.

Just bought a fuel pressure sensor from em, $3 shipping...

 

[Hall]

Originally Posted By: brages
I'm not sure what the deal is with Amazon, but they have always had a sort of horrible search interface. Sort by price just doesn't seem to ever quite work well.


I think the root of Amazon's problem is items can be miscategorized. For example, if you browse "Brake pads" by vehicle, the default sorting is "Relevance" so you tend to see actual brake pads listed first. If you change to "Sort: Price low to high", at least in my experience, I'll see brake hardware, shims, slide bolts/pins, etc first because they're a) categorized under 'brake pads' and b) cheaper than actual pads.

Also, sometimes it seems like when you change the sort order, Amazon removes your vehicle filter, so it displays ALL parts vs just those that fit your vehicle.

 

[Schmoe]

I like how rockauto breaks down the parts list as you try and find what you need. But, when you order more than one thing, various warehouses and shipping costs turned me off. I've had really good luck buying maintenance items off of ebay. You got to do some research as far as what kind of seller they are and read some of the comments. Just about all my air filters for all my cars come from there at a fraction of the price of the other stores....I mean, a cabin filter runs about 20 or more. I can get the same exact thing, manufacturer and all, for about half of that and free shipping. I know some of ya'll will dog me on that but it's worked very well for me.

 

[Anduril]

Originally Posted By: HangFire
Once you hit "buy" the purchase is a contract. If they ship from elsewhere and charge you more, they should fix it and correct the charge. Get ahold of their customer support and get it straightened out.

They cant charge OP extra shipping but they can just cancel his order.

 

[wdn]

I just placed another order at Rock Auto, 2 Wix oil filters, and 3 Wix air filters, and the shipping was $7.99. That's not bad.

 

[NH73]

I can't complain about Rock Autos web site. It might be old, but its easy to use. The whole shipping thing sucks. I don't understand there whole business model, but if they are thriving, don't expect a change. I would think just bring it under one roof, but that probably has its pros and cons to it too.

 

[demarpaint]

Originally Posted By: NH73
I can't complain about Rock Autos web site. It might be old, but its easy to use. The whole shipping thing sucks. I don't understand there whole business model, but if they are thriving, don't expect a change. I would think just bring it under one roof, but that probably has its pros and cons to it too.


If I see I am going to get banged for shipping from more than one location, I shop around more and end up finding better deals sometimes. That's the beauty of pointing and clicking to shop.