I sure as heck wouldn't write RockAuto off for a $2 part. I save hundreds of dollars every year buying from RockAuto. The prices at the local auto parts stores are crazy expensive.
Rockauto rant
- Thread starter buck91
- Start date
- Status
They don't want to pay for return shipping, plus if the part was on sale or under a limited warranty, they can't be held liable for someone waiting 3 months to install a $2 part. I ordered a $2 Motorcraft fuel filter and decided I didn't want to go to the trouble of installing it, and wanted to return it with a couple other returns, but they wouldn't take a return when the shipping cost more than the part. Oh well it was only $2.
Last edited:
Originally Posted By: 440Magnum
ONLY from RA have I ever gotten a part where the package says made in one country, the part is stamped another.
Again, not only Rock Auto.
I actually bought a set of Gabriel Readymount quick struts on Amazon a few years ago. Two of the boxes said made in USA, and the other two said Mexico. But all four were made in Mexico. I don't blame this on Amazon; the same thing could've happened at Autozone as well.
Rock Auto didn't even sell Gabriel at the time.
ONLY from RA have I ever gotten a part where the package says made in one country, the part is stamped another.
Again, not only Rock Auto.
I actually bought a set of Gabriel Readymount quick struts on Amazon a few years ago. Two of the boxes said made in USA, and the other two said Mexico. But all four were made in Mexico. I don't blame this on Amazon; the same thing could've happened at Autozone as well.
Rock Auto didn't even sell Gabriel at the time.
Originally Posted By: Pop_Rivit
It's two dollars. Chalk it up to experience and move on.
Some people just can't let it go.
From the Better Off Dead movie:
Lane Myer: Johnny...
Johnny: Four weeks, twenty papers, that's two dollars. Plus tip.
Lane Myer: Gee Johnny, I don't have a dime.
Johnny: Didn't ask for a dime. Two dollars.
Lane Myer: Well... it's funny see... my mom, had to leave early to take my brother to school and my dad to work cuz...
Johnny: ...two dollars... cash.
It's two dollars. Chalk it up to experience and move on.
Some people just can't let it go.
From the Better Off Dead movie:
Lane Myer: Johnny...
Johnny: Four weeks, twenty papers, that's two dollars. Plus tip.
Lane Myer: Gee Johnny, I don't have a dime.
Johnny: Didn't ask for a dime. Two dollars.
Lane Myer: Well... it's funny see... my mom, had to leave early to take my brother to school and my dad to work cuz...
Johnny: ...two dollars... cash.
Originally Posted By: Whimsey
Bought from Rock Auto over the years and have received ok customer service. On 10/27 I ordered 2 Motorcraft air filters and a Motorcraft fuel filter. I received all three today 10/29. I looked up the order and see the Motorcraft fuel filter went on clearance for over $5 less than I paid 2 days earlier. I called their customer service and was told that they don't price match and that was that. Not good customer service for 2 days later only. Their attitude will just make me look harder at other sources, which I didn't in the past. The $5 is not enough to lose sleep over but their attitude makes me a sharper shopper now. Their loss for their attitude.
Whimsey
Sorry, you need to be called out for this. Total entitlement mentality. They don't offer price protection. You weren't entitled to any discount. They did nothing wrong. You were just trying to be a greedy consumer by trying to demand something that you weren't entitled to. Even the Romans were the ones who said Caveat Emptor, "buyer beware". You were lazy and lost $5, do your homework next time and stop blaming other people/companies for your laziness.
Bought from Rock Auto over the years and have received ok customer service. On 10/27 I ordered 2 Motorcraft air filters and a Motorcraft fuel filter. I received all three today 10/29. I looked up the order and see the Motorcraft fuel filter went on clearance for over $5 less than I paid 2 days earlier. I called their customer service and was told that they don't price match and that was that. Not good customer service for 2 days later only. Their attitude will just make me look harder at other sources, which I didn't in the past. The $5 is not enough to lose sleep over but their attitude makes me a sharper shopper now. Their loss for their attitude.
Whimsey
Sorry, you need to be called out for this. Total entitlement mentality. They don't offer price protection. You weren't entitled to any discount. They did nothing wrong. You were just trying to be a greedy consumer by trying to demand something that you weren't entitled to. Even the Romans were the ones who said Caveat Emptor, "buyer beware". You were lazy and lost $5, do your homework next time and stop blaming other people/companies for your laziness.
Originally Posted By: 440Magnum
Rockauto is the Harbor Freight of auto parts, without the customer service.
Not impressed at all in my dealings with them- mainly the amount of cheap China-made parts masquerading as premium parts.
That's every auto parts store now.
Rockauto is the Harbor Freight of auto parts, without the customer service.
Not impressed at all in my dealings with them- mainly the amount of cheap China-made parts masquerading as premium parts.
That's every auto parts store now.
Originally Posted By: Wolf359
Originally Posted By: Whimsey
Bought from Rock Auto over the years and have received ok customer service. On 10/27 I ordered 2 Motorcraft air filters and a Motorcraft fuel filter. I received all three today 10/29. I looked up the order and see the Motorcraft fuel filter went on clearance for over $5 less than I paid 2 days earlier. I called their customer service and was told that they don't price match and that was that. Not good customer service for 2 days later only. Their attitude will just make me look harder at other sources, which I didn't in the past. The $5 is not enough to lose sleep over but their attitude makes me a sharper shopper now. Their loss for their attitude.
Whimsey
Sorry, you need to be called out for this. Total entitlement mentality. They don't offer price protection. You weren't entitled to any discount. They did nothing wrong. You were just trying to be a greedy consumer by trying to demand something that you weren't entitled to. Even the Romans were the ones who said Caveat Emptor, "buyer beware". You were lazy and lost $5, do your homework next time and stop blaming other people/companies for your laziness.
Where the heck did you come up with this sh*t about being greedy and lazy? I merely asked if they would match a price they advertised 1 or 2 days later after I bought. They didn't and that is their right, so be it. Where in my post was "my total entitlement mentality" and being a greedy and lazy customer?
Whimsey
Originally Posted By: Whimsey
Bought from Rock Auto over the years and have received ok customer service. On 10/27 I ordered 2 Motorcraft air filters and a Motorcraft fuel filter. I received all three today 10/29. I looked up the order and see the Motorcraft fuel filter went on clearance for over $5 less than I paid 2 days earlier. I called their customer service and was told that they don't price match and that was that. Not good customer service for 2 days later only. Their attitude will just make me look harder at other sources, which I didn't in the past. The $5 is not enough to lose sleep over but their attitude makes me a sharper shopper now. Their loss for their attitude.
Whimsey
Sorry, you need to be called out for this. Total entitlement mentality. They don't offer price protection. You weren't entitled to any discount. They did nothing wrong. You were just trying to be a greedy consumer by trying to demand something that you weren't entitled to. Even the Romans were the ones who said Caveat Emptor, "buyer beware". You were lazy and lost $5, do your homework next time and stop blaming other people/companies for your laziness.
Where the heck did you come up with this sh*t about being greedy and lazy? I merely asked if they would match a price they advertised 1 or 2 days later after I bought. They didn't and that is their right, so be it. Where in my post was "my total entitlement mentality" and being a greedy and lazy customer?
Whimsey
Originally Posted By: Whimsey
Originally Posted By: Wolf359
Originally Posted By: Whimsey
Bought from Rock Auto over the years and have received ok customer service. On 10/27 I ordered 2 Motorcraft air filters and a Motorcraft fuel filter. I received all three today 10/29. I looked up the order and see the Motorcraft fuel filter went on clearance for over $5 less than I paid 2 days earlier. I called their customer service and was told that they don't price match and that was that. Not good customer service for 2 days later only. Their attitude will just make me look harder at other sources, which I didn't in the past. The $5 is not enough to lose sleep over but their attitude makes me a sharper shopper now. Their loss for their attitude.
Whimsey
Sorry, you need to be called out for this. Total entitlement mentality. They don't offer price protection. You weren't entitled to any discount. They did nothing wrong. You were just trying to be a greedy consumer by trying to demand something that you weren't entitled to. Even the Romans were the ones who said Caveat Emptor, "buyer beware". You were lazy and lost $5, do your homework next time and stop blaming other people/companies for your laziness.
Where the heck did you come up with this sh*t about being greedy and lazy? I merely asked if they would match a price they advertised 1 or 2 days later after I bought. They didn't and that is their right, so be it. Where in my post was "my total entitlement mentality" and being a greedy and lazy customer?
Whimsey
Calling it not good customer service when they wouldn't do a price match. Greedy. Saying you'll be a more careful shopper in the future, but you weren't when you bought the part. Lazy.
Their loss when you didn't get what you wanted. Entitlement mentality.
Originally Posted By: Wolf359
Originally Posted By: Whimsey
Bought from Rock Auto over the years and have received ok customer service. On 10/27 I ordered 2 Motorcraft air filters and a Motorcraft fuel filter. I received all three today 10/29. I looked up the order and see the Motorcraft fuel filter went on clearance for over $5 less than I paid 2 days earlier. I called their customer service and was told that they don't price match and that was that. Not good customer service for 2 days later only. Their attitude will just make me look harder at other sources, which I didn't in the past. The $5 is not enough to lose sleep over but their attitude makes me a sharper shopper now. Their loss for their attitude.
Whimsey
Sorry, you need to be called out for this. Total entitlement mentality. They don't offer price protection. You weren't entitled to any discount. They did nothing wrong. You were just trying to be a greedy consumer by trying to demand something that you weren't entitled to. Even the Romans were the ones who said Caveat Emptor, "buyer beware". You were lazy and lost $5, do your homework next time and stop blaming other people/companies for your laziness.
Where the heck did you come up with this sh*t about being greedy and lazy? I merely asked if they would match a price they advertised 1 or 2 days later after I bought. They didn't and that is their right, so be it. Where in my post was "my total entitlement mentality" and being a greedy and lazy customer?
Whimsey
Calling it not good customer service when they wouldn't do a price match. Greedy. Saying you'll be a more careful shopper in the future, but you weren't when you bought the part. Lazy.
Their loss when you didn't get what you wanted. Entitlement mentality.
For 2$ you are expecting too much, if the items are closeouts I believe that the rockauto policy even mentions that the items can be old, and possibly not in perfect condition, used, or may even be inaccurately labeled on occasion.....
Now if you buy many thousands of dollars of items from them each year I would expect them to just send you another replacement without hassle, but if you are just an occasional buyer I don't see why they would do that.
As for customer service the less you pay for the product the less attention you should expect to get for that service.
Now if you buy many thousands of dollars of items from them each year I would expect them to just send you another replacement without hassle, but if you are just an occasional buyer I don't see why they would do that.
As for customer service the less you pay for the product the less attention you should expect to get for that service.
Ok, apparently I'm the minority here, but the fact it was only a $2 item, IMHO strengthens my argument. Why wouldn't they want to retain a long time customer over a $2 item? Its just poor customer service and NOT what I expect in the day of Amazon and the like. They are NOT competitive and not worth my money.
Originally Posted By: buck91
Ok, apparently I'm the minority here, but the fact it was only a $2 item, IMHO strengthens my argument. Why wouldn't they want to retain a long time customer over a $2 item? Its just poor customer service and NOT what I expect in the day of Amazon and the like. They are NOT competitive and not worth my money.
That. Heck, I would have just sent a replacement.
Ok, apparently I'm the minority here, but the fact it was only a $2 item, IMHO strengthens my argument. Why wouldn't they want to retain a long time customer over a $2 item? Its just poor customer service and NOT what I expect in the day of Amazon and the like. They are NOT competitive and not worth my money.
That. Heck, I would have just sent a replacement.
It seems like very few people who have posted on this thread know that RockAuto only puts a 30 day warranty on their closeout items. Don't believe me? Look on their site and look at any item that is on wholesaler closeout. 30 Day Warranty is clearly posted after each closeout item.
Sorry, but your 30 days have been up and it's time to write off your $2.
With some exceptions (like possibly some old oil filters), I actually seek out the wholesale closeout parts. I've been disappointed once or twice, but 99% of the time the part has a greater chance of being American-made verses the same new part that is probably made in another country.
The last closeout purchase that I got from RockAuto was a set of rotors from my F250 pickup that were American-made Wagners that had about 50% more meat in them and were sold at about 1/4 the cost, shipping included, than the current offerings from O'Reillys that are made in China.
Sorry, but your 30 days have been up and it's time to write off your $2.
With some exceptions (like possibly some old oil filters), I actually seek out the wholesale closeout parts. I've been disappointed once or twice, but 99% of the time the part has a greater chance of being American-made verses the same new part that is probably made in another country.
The last closeout purchase that I got from RockAuto was a set of rotors from my F250 pickup that were American-made Wagners that had about 50% more meat in them and were sold at about 1/4 the cost, shipping included, than the current offerings from O'Reillys that are made in China.
Originally Posted By: DB_Cooper
I have to say that Rock Auto has always been fair with me. I got a leaking A/C condenser from them..closeout deal was obliviously old stock OEM and failed a pressure test. RA refunded the cost of the part and shipping costs too. I notified them about seven days after getting the part. If I had waited 3 months it would of been a different story. They told me to toss the defective condenser..they did want it back.
Got some brake pads that only had three pads in the box..not four. They corrected that problem quickly too.
I inspect all parts I get when received..no matter who the vendor is..RA is not the only company that will have supplier problems with mislabeled, incorrect parts or missing bits.
I'm the same. Heck, When I get a big box from Rock Auto, Amazon, or wherever, my first thought is "Oooh a big box just came.. what did I order again?" and then I open it up and it's a little mini Christmas poking through all the stuff that just came. Always check against the packing slip too to make sure nothing was packed wrong or overlooked. If it was, I call or email the same/next day and report it.
I figured everyone did that.
I have to say that Rock Auto has always been fair with me. I got a leaking A/C condenser from them..closeout deal was obliviously old stock OEM and failed a pressure test. RA refunded the cost of the part and shipping costs too. I notified them about seven days after getting the part. If I had waited 3 months it would of been a different story. They told me to toss the defective condenser..they did want it back.
Got some brake pads that only had three pads in the box..not four. They corrected that problem quickly too.
I inspect all parts I get when received..no matter who the vendor is..RA is not the only company that will have supplier problems with mislabeled, incorrect parts or missing bits.
I'm the same. Heck, When I get a big box from Rock Auto, Amazon, or wherever, my first thought is "Oooh a big box just came.. what did I order again?" and then I open it up and it's a little mini Christmas poking through all the stuff that just came. Always check against the packing slip too to make sure nothing was packed wrong or overlooked. If it was, I call or email the same/next day and report it.
I figured everyone did that.
Originally Posted By: Jarlaxle
Originally Posted By: buck91
Ok, apparently I'm the minority here, but the fact it was only a $2 item, IMHO strengthens my argument. Why wouldn't they want to retain a long time customer over a $2 item? Its just poor customer service and NOT what I expect in the day of Amazon and the like. They are NOT competitive and not worth my money.
That. Heck, I would have just sent a replacement.
Agreed. If they are going to give you a hard time over a $2 wiper, what are they going to do when that $200 alternator goes out?
Originally Posted By: buck91
Ok, apparently I'm the minority here, but the fact it was only a $2 item, IMHO strengthens my argument. Why wouldn't they want to retain a long time customer over a $2 item? Its just poor customer service and NOT what I expect in the day of Amazon and the like. They are NOT competitive and not worth my money.
That. Heck, I would have just sent a replacement.
Agreed. If they are going to give you a hard time over a $2 wiper, what are they going to do when that $200 alternator goes out?
Originally Posted By: dishdude
Agreed. If they are going to give you a hard time over a $2 wiper, what are they going to do when that $200 alternator goes out?
The alternator is not likely a close out and will have more than a 30 day warranty, not to mention if you read the terms of sales at RA it mentions the stipulations when buying close out items.
Agreed. If they are going to give you a hard time over a $2 wiper, what are they going to do when that $200 alternator goes out?
The alternator is not likely a close out and will have more than a 30 day warranty, not to mention if you read the terms of sales at RA it mentions the stipulations when buying close out items.
Maybe I'm the exception to the rule, but RockAuto has always made things right for me in a time line that was as fast as I would deem possible.
I get where you're coming from. I'm a cheap [censored], and I work hard for my money. But you did wait a long time to install it. Don't lose any sleep over $2.
I get where you're coming from. I'm a cheap [censored], and I work hard for my money. But you did wait a long time to install it. Don't lose any sleep over $2.
One thing I've wondered about RA is whether they maintain any of their own inventory or warehouses at all, or just function as a kind of online marketplace that processes orders for drop shipping.
Everything I've ever ordered from them has come from a different source. Look up the shipper origin on Maps, and it could be a large wholesaler-type warehouse, or could just as easily be a neighborhood parts store.
When RA never even see, or handle the parts, or do the shipping, it can be hard to control what the results are.
I'm curious as to how their business model actually works.
But if you want a consistently lousy experience, order parts through Pepboys.com. Pickup emails never come, or come late, the store personnel often have to rummage through whatever the truck drops off to see if your order has even arrived, and what you get may have been sitting on a dusty shelf for who knows how long? I just received, and return a pair of lift supports that were covered in dust, one was leaking oil, and the manufacture dates were from eight years ago. Lesson learned. Those 30% off codes do make it too tempting sometimes; just have to be selective on what you order.
For mission critical parts, I still rely on an import parts wholesaler who supplies a lot of the online storefronts for certain Euro marques. I just choose my preferred storefront, and stuff appears two days later, from another part of the state.
Parts are always fresh, and good quality.
Bonus--those lift supports I returned to PB were hencho en Mexico. The replacements, hecho en Alemania.
Everything I've ever ordered from them has come from a different source. Look up the shipper origin on Maps, and it could be a large wholesaler-type warehouse, or could just as easily be a neighborhood parts store.
When RA never even see, or handle the parts, or do the shipping, it can be hard to control what the results are.
I'm curious as to how their business model actually works.
But if you want a consistently lousy experience, order parts through Pepboys.com. Pickup emails never come, or come late, the store personnel often have to rummage through whatever the truck drops off to see if your order has even arrived, and what you get may have been sitting on a dusty shelf for who knows how long? I just received, and return a pair of lift supports that were covered in dust, one was leaking oil, and the manufacture dates were from eight years ago. Lesson learned. Those 30% off codes do make it too tempting sometimes; just have to be selective on what you order.
For mission critical parts, I still rely on an import parts wholesaler who supplies a lot of the online storefronts for certain Euro marques. I just choose my preferred storefront, and stuff appears two days later, from another part of the state.
Parts are always fresh, and good quality.
Bonus--those lift supports I returned to PB were hencho en Mexico. The replacements, hecho en Alemania.
I think it cost me 2 dollars to read this thread....
There are days I think I found the old crabby farts of the automotive sites....you guys truly crack me up sometimes!
( Don't worry, still love you guys anyways
)
It's just one of those things...life is too short to sweat something under 10 bucks anyways. Sure, it might be annoying, but hey, it happens.....
There are days I think I found the old crabby farts of the automotive sites....you guys truly crack me up sometimes!
It's just one of those things...life is too short to sweat something under 10 bucks anyways. Sure, it might be annoying, but hey, it happens.....
Originally Posted By: bullwinkle
They lost me for the price of a call tag-but considering they weren't even selling or shipping the parts, & they were packaged wrong & shipping damaged, AND THREATENED TO REPORT ME FOR CREDIT CARD FRAUD when I told them I would have Discover do a charge back because they wouldn't take care of THEIR screwup-that was the end for them.
Do do a credit card charge-back you have to first work with the vendor in good faith. You missed your 30 day window that rockauto spelled out in the description, and on your invoice. You actually screwed up. So trying to weasel out of your bill could be considered fraud.
They lost me for the price of a call tag-but considering they weren't even selling or shipping the parts, & they were packaged wrong & shipping damaged, AND THREATENED TO REPORT ME FOR CREDIT CARD FRAUD when I told them I would have Discover do a charge back because they wouldn't take care of THEIR screwup-that was the end for them.
Do do a credit card charge-back you have to first work with the vendor in good faith. You missed your 30 day window that rockauto spelled out in the description, and on your invoice. You actually screwed up. So trying to weasel out of your bill could be considered fraud.
If it were my business, I'd be just fine with the OP not being a customer again.
OP ordered a $2 closeout item, had it delivered, didn't inspect it, sat on it for a few months when the warranty offered is clearly spelled out as 30 days, and is mad that the business is actually applying the policy which it clearly spelled out.
Guess I always thought as a buyer it was my responsibility to verify I actually got what I ordered immediately upon receipt, and if not, to take care of it then. If I didn't, then my loss. I don't run around ranting about poor customer service when its my own fault I'm stuck with something...
FWIW, Rockauto has honored the warranty I've had on parts, without fail, when I've needed it and its within the warranty period. No questions asked and no big hoops to jump through.
OP ordered a $2 closeout item, had it delivered, didn't inspect it, sat on it for a few months when the warranty offered is clearly spelled out as 30 days, and is mad that the business is actually applying the policy which it clearly spelled out.
Guess I always thought as a buyer it was my responsibility to verify I actually got what I ordered immediately upon receipt, and if not, to take care of it then. If I didn't, then my loss. I don't run around ranting about poor customer service when its my own fault I'm stuck with something...
FWIW, Rockauto has honored the warranty I've had on parts, without fail, when I've needed it and its within the warranty period. No questions asked and no big hoops to jump through.
- Status
Similar threads
