Returning iPhone 15 four hours after purchased

[Nukeman7]

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[GON]

I agree if you bought a new phone they should have been able to help you to reset the password and not leave with the phone until it was working properly. Where I live they have a very educated support team that really knows the phones. I have had problems with my different Apple phones through the years but have always had help from their team. Most problems are fixed doing a Google search. It appears to me the store was totally unhelpful in getting your phone to the finish line. Apple, Microsoft and Nvidia are some of the largest companies in the world and for the most part is because they do deliver a good product. There is always a case where a person or customer is unsatisfied and in your case GON it appears they didn't help you too much. I personally have some Apple stock and it has been doing well. I am sorry it didn't work better for you.

Where you live businesses place signs in their windows during three day holiday weekends with the business owner cell phone number, so if someone paßing through town has a need they can get help.

Not to many places left in the USA like the Dakotas.

 

[JeffKeryk]

@GON I would send an email to Apple, Verizon, etc. Quit Verizon if they won't help.
Good luck.

 

[factorytuned2012]

I agree. You should demand 100% refund. They couldn't get it working, nor can you. There problem not yours.

I have never had any iPhone switch issues, but I have had a iPhone inclusively for years.

My wife on the other-hand has nothing but trouble when upgrading. So last time we went directly to the apple store to get help. They were all but useless.

The prices have gone crazy. I think this will be our last round of iphones.

I am in HORRY COUNTY where is the nearest apple store?

 

[factorytuned2012]

I had no cell phone for 48 hours. Drive from Seattle to El Paso with no phone. Did just fine.... Makes one wonder ...

luck

 

[Hall]

I would NOT be paying the restocking fee and requesting my $35 set up fee back. You cannot use the phone and they couldn't set it up - return it for 100% refund on the phone and set up service!

I agree. You should demand 100% refund. They couldn't get it working, nor can you. There problem not yours.

This is user error. Apple did nothing wrong and nothing is wrong with the phone.

Why are you paying a restocking fee on a broken phone?

The phone isn't broken.

 

[KrisZ]

This is user error. Apple did nothing wrong and nothing is wrong with the phone.

The phone isn't broken.

How are you so sure of this? The store employees could not make it work, nor the user. What else do you expect from a customer's perspective paying for a brand new phone?

 

[SC Maintenance]

This is user error. Apple did nothing wrong and nothing is wrong with the phone.

The phone isn't broken.

They couldn't get it to work. User couldn't get it to work. Look up the Uniform Commercial code. Phone doesn't meet fitness of purpose.

So nope - he should not pay, they should assist in getting the phone to work, or provide a phone that works.

But they won't, because the law means nothing to the megacaps.

 

[97K15004WD]

I am in HORRY COUNTY where is the nearest apple store?

Probably Charleston

 

[alarmguy]

Well honestly, Verizon set up your phone. So hard to know in a forum what was taking place.
Im not even sure the tech support when you buy a Verizon phone, maybe they are responsible?

I will tell you this. We have 7 apple devices in our home, current models. Less than a handful of times did we ever need Apple support but when we did, our experience has been WOW. Personal, knowledgeable, shockingly friendly, EASY for us to get through by requesting a call right from our computer on their tech support site, they then give you a time they will call and if I remember correctly sometimes it was seconds. Simple, fluid and effective.

Sad you had a bad experience but I think or wonder why Verizon sent you home like that? We never had anyone set up our equipment. At least you know your google experience will be better.

 

[LDM]

Have had the same issue with numerous Apple devices at work, especially those that were bought without letting IT know about it and then it gets setup with an Apple ID that we don't have on record. Then, sometime later, no one can remember the password for the account associated with that device and it just ends up being retired as we don't have any record of the info and have no way to get into it.

In the last year and half we have been going through a migration and this has happened more times than I can count. Even when we have the info, getting it converted from the old system using JAMF to the new system using Intune is a huge issue itself. I just had one device, which was just used as an entertainment device for kids in the ER that took 4 months to get fully converted for use. Why? No one wanted to pay the fees to have the apps transferred from the old system to the new as none of the licenses are transferable.

Never have I had more problems with any device in an enterprise environment than with Apple.

 

[alarmguy]

They couldn't get it to work. User couldn't get it to work. Look up the Uniform Commercial code. Phone doesn't meet fitness of purpose.

So nope - he should not pay, they should assist in getting the phone to work, or provide a phone that works.

But they won't, because the law means nothing to the megacaps.

Who is they?
Re-reading I see Verizon. Interesting, not sure what took place that they can justify charging anything.

 

[SC Maintenance]

Who is they?

Read original post. He paid for the phone to work.

My guess is this is a Verizon issue. They should have refunded his money - all of it.

I paid the store $35 USD to setup the phone. The store could not get my Apple ID to work. I had an Apple ID that I haven't used since 2018 for a I pad where I purchased e-books.

 

[GMBoy]

This is user error. Apple did nothing wrong and nothing is wrong with the phone.

The phone isn't broken.

The issue was not Apple - it was Verizon as they are the Face of the business to the customer and they owe him a working phone especially after paying $35 for the set up and not getting set up!

If it is an Apple issue (no doubt the set up probably is) it fell on Verizon's lap when he PAID them to set him up. He should have left the store with a working phone....or refunded his $35 which they kept. Even if all this did not transpire, Verizon should not offer the return window with a restocking fee just as good customer service...especially given the circumstances in this case. Furthermore the manager HAS the authority to overide the restocking fee and return the set up fee but the entire Verizon system failed here and there is no accountability just like my post a few weeks ago when I was sold a new phone, could not get texts and it took a week to get that straightened out!! Oh but the $10 credit to my bill (which was only offered after I asked *** they were going to do to fix my loss of business and important communications missed for 4 days! So you won't see any sympathy for Verizon from me! (and I been with them 30+yrs and they don't do me any favors)

Screw them!

 

[ctrcbob]

I always purchase directly from Apple. NEVER from the carrier. Any problems fixed right in store.

 

[SC Maintenance]

I always purchase directly from Apple. NEVER from the carrier. Any problems fixed right in store.

I went directly to the Apple store here last time, as my wife had a very specific question, and they gave her 100% the wrong answer.

I told her I didn't think it was right - but I am always wrong, even when I am right I am wrong.

I agree though - buying direct from Apple is best. I usually just get the phone shipped here. I do think its easier when your already in the Apple system. Still, setting up a new phone should be pretty easy.

 

[SC Maintenance]

I had an Apple ID that I haven't used since 2018 for a I pad where I purchased e-books.

I realize this is water under the bridge - but are you able to sign in to icloud or account.apple.com with your ID?

 

[bobdoo]

Earlier today I purchased a I phone 15 from a company owned Verizon location.

I paid the store $35 USD to setup the phone. The store could not get my Apple ID to work. I had an Apple ID that I haven't used since 2018 for a I pad where I purchased e-books.

The store told me just to go home and work on it. I spent the afternoon trying to get my ID to work, or establish a new apple ID account. The store stated I had 30 days to return, with a $50 USD restocking charge. I will be paying the restocking charge. I can't get the phone to do anything past the enter your apple id screen.

Neither worked. After trying a few hours, I could not find a way to contact Apple. I am sure there are ways, but Apple is not making it easy.

Guess I am sticking with Android- I assume google is no better if one needs support, but I have never needed google support.

Go here for support: https://www.reddit.com/r/GooglePixel/new/

 

[GON]

I think I fixed the issue myself. Speaking with apple help line, very nice lady told me I could not use my current email address ad had to use a different email address. I tried to use a different email address (icloud), but still had errors.

What I discovered is I used a now defunct work email address as my primary address, and my personal email address as my rescue email. I tried to change the primary email from my work to personal email, and that was not allowed (can't use the rescue email for anything if it is identified as rescue). I then changed my rescue email to an old aol email. This allowed me to enter my current personal email as an apple id.

Verizon didn't know this, and Apple support line told me it could not be done (which made zero sense).

 

[4WD]

The issue was not Apple - it was Verizon as they are the Face of the business to the customer and they owe him a working phone especially after paying $35 for the set up and not getting set up!

If it is an Apple issue (no doubt the set up probably is) it fell on Verizon's lap when he PAID them to set him up. He should have left the store with a working phone....or refunded his $35 which they kept. Even if all this did not transpire, Verizon should not offer the return window with a restocking fee just as good customer service...especially given the circumstances in this case. Furthermore the manager HAS the authority to overide the restocking fee and return the set up fee but the entire Verizon system failed here and there is no accountability just like my post a few weeks ago when I was sold a new phone, could not get texts and it took a week to get that straightened out!! Oh but the $10 credit to my bill (which was only offered after I asked *** they were going to do to fix my loss of business and important communications missed for 4 days! So you won't see any sympathy for Verizon from me! (and I been with them 30+yrs and they don't do me any favors)

Screw them!

Yes, we get all Apple stuff through a communication store who does it all - they are an AT&T provider - zero complaints in many years and many devices - Hey, might go look at a 16 when back in the US …
It helps they have to provide a service to stay in business …