Have you ever revised a review because the owner wanted to improve the situation?
One the Focus in my sig, some of you might remember that I had issues with a certain shop regarding their general dismissal of me and my car. I failed to revise it as more things unravelled.
Anyway, to continues the events, I went to the shop that day to get my car (dropped off by a co-worker). I sat there and waited until the shop closed to find out that they broke the fuel filter clips and they had to order a new hose from Ford (of course, two days away). With no apology for inconveniencing me, I had to take a $50 taxi ride home. I still had to get to work the following morning so I had to put temporary plates on the BMW and drive it (thank God for having two cars!). After two days of my Ford sitting there, the part finally shows up and the shop calls me on the Thursday before the long weekend to say the car is ready. Great! the insurance on the BMW was about to expire, so it worked out perfectly. Despite mentioning my taxi ride, having to put plates on the BMW on short notice, and the general inconvenience of everything, they still charged full price, plus charged me for exhaust gaskets (of which should have been under warranty from their previous attempt).
After getting the Ford, I noticed the main complaint I had (noisy exhaust from the exhaust work that was done prior) was finally quiet. It stayed this way for about three days.
The following Monday morning I called the shop. I was pleasant and mentioned the noise again. Owner sighs and mentions I should bring it by that Thursday. Mind you, this would be the THIRD time they are attempting to repair this TOTALLY STOCK exhaust. At first I agree, then as time goes by I become increasingly angry that despite paying this shop, they totally disregard me and my car putting other (obviously putting revenue generating jobs ahead of me).
As a result I took the car to a different shop who found the bolts were over torqued and stripped. The shop replaced the gasket, and installed a new nut and bolt and it's been quiet ever since. Obviously I had to pay 50+20 tip for doing the repair on short notice.
I then decided to leave google and yelp reviews of my experience. The first shop owner has tried contacting me twice to rectify the situation (very small mom+pop type shop, you'd think the'd try a little harder the first time). He's offered to refund me the other shop's repair. I'd usually be ok with this, but honestly I dont' care to deal with this shop. I was unfairly treated and despite giving them a few chances to make things better only once I left them damaging reviews on the internet do they finally respond.
I accept the apology but I think they are only doing this to save the business's reputation as the internet is very important to businesses these days.
What should I do? what would you do?
thanks in advance
please refer to this thread if you'd like backstory.
https://bobistheoilguy.com/forums/ubbthreads.php/topics/4377117/Am_I_being_unreasonable?#Post4377117
One the Focus in my sig, some of you might remember that I had issues with a certain shop regarding their general dismissal of me and my car. I failed to revise it as more things unravelled.
Anyway, to continues the events, I went to the shop that day to get my car (dropped off by a co-worker). I sat there and waited until the shop closed to find out that they broke the fuel filter clips and they had to order a new hose from Ford (of course, two days away). With no apology for inconveniencing me, I had to take a $50 taxi ride home. I still had to get to work the following morning so I had to put temporary plates on the BMW and drive it (thank God for having two cars!). After two days of my Ford sitting there, the part finally shows up and the shop calls me on the Thursday before the long weekend to say the car is ready. Great! the insurance on the BMW was about to expire, so it worked out perfectly. Despite mentioning my taxi ride, having to put plates on the BMW on short notice, and the general inconvenience of everything, they still charged full price, plus charged me for exhaust gaskets (of which should have been under warranty from their previous attempt).
After getting the Ford, I noticed the main complaint I had (noisy exhaust from the exhaust work that was done prior) was finally quiet. It stayed this way for about three days.
The following Monday morning I called the shop. I was pleasant and mentioned the noise again. Owner sighs and mentions I should bring it by that Thursday. Mind you, this would be the THIRD time they are attempting to repair this TOTALLY STOCK exhaust. At first I agree, then as time goes by I become increasingly angry that despite paying this shop, they totally disregard me and my car putting other (obviously putting revenue generating jobs ahead of me).
As a result I took the car to a different shop who found the bolts were over torqued and stripped. The shop replaced the gasket, and installed a new nut and bolt and it's been quiet ever since. Obviously I had to pay 50+20 tip for doing the repair on short notice.
I then decided to leave google and yelp reviews of my experience. The first shop owner has tried contacting me twice to rectify the situation (very small mom+pop type shop, you'd think the'd try a little harder the first time). He's offered to refund me the other shop's repair. I'd usually be ok with this, but honestly I dont' care to deal with this shop. I was unfairly treated and despite giving them a few chances to make things better only once I left them damaging reviews on the internet do they finally respond.
I accept the apology but I think they are only doing this to save the business's reputation as the internet is very important to businesses these days.
What should I do? what would you do?
thanks in advance
please refer to this thread if you'd like backstory.
https://bobistheoilguy.com/forums/ubbthreads.php/topics/4377117/Am_I_being_unreasonable?#Post4377117
