This is the way things should be done. I've trained my local Honda dealership to do this. Been dealing with them for years. 1st : Always have a fairly new loaner to let me use / 2nd : I bring them all the parts with a list of what to do and not to do ( getting old now, so a lot of the heavy-labor intensive work I can't do anymore

)) 3rd: When car is ready, it must be on a lift for MY inspection of work done ... 4th : All replaced parts must be laid out on a bench so I can see they were replaced. 5th: If my inspection passes, the mechanic and shop manager get a can of KROIL penetrating oil as a tip ( the manager is also a mechanic). NO MONEY. ( except that I bought the Kroil ). They make enough on labor...It's funny, I walk around thru the shop like I work there, and other mechanic's are like " Hey ! You can't be back here !!! " I just walk right past them toward my car/truck. Owners gotta be more proactive with these clowns !!!!!! Be it a dealer or a Quik Lube. THE CUSTOMER COMES FIRST !!!