newly-purchased Cadillac has problems from day #1

Status
Not open for further replies.
Yeah, I repaired high end medical equipment and troubleshooting electronics takes time.

But I hate to say it.... but there is no way in [censored] I would have bought a Cadillac over a BMW (any price range) and especially a Cadillac that has a very complex and expensive dash entertainment center.

In 2-3 years I'm getting a Grand Sport but it must have the basic stereo, not the navigation that will eventually die and cause problems.
 
Or the Ford sync or whatever else has a driver distracting touch screen...but back on topic.


Give them time. I know that is not what you want to hear, but electronics, especially the stuff in new cars is just as hard to troubleshoot as stuff in Navy equipment, maybe harder. I would imagine the techs are on a steep learning curve. I know when you buy a new car you expect it to be perfect, but no engineer can plan for every scenario under the sun.

I was very patient with my 02 Jetta, I made it 80,000 miles before I trough in the towel and my problems were drivability not, to can a new fake work, technobility.

Good luck my BITOG friend.
 
Originally Posted By: FXjohn
didn't we learn our lessons from the Reatta touch screen or the BMW i drive?

BMW idrive has come a long way from the first iteration. It is now well regarded by both car mags and most owners. It just takes time to work out the bugs and gather up consumer feedback and make it better. How long has idrive been out now? 5 years? Maybe that's how long it takes.

The CUE is less than a year old. I'm sure in 5 years, GM will also figure it out. Alas, for now, customers like the OP are going to be the guinea pigs. This is how things are done nowadays. Manufacturers don't want to waste years in customer studies. They want to bring the new tech to the market ASAP. Otherwise, by the time they do bring it to the market, it'll already be outdated.

The CUE was/is the #1 reason stopping me from buying the ATS right now.
 
Originally Posted By: Chris142
Bummer. It may be as simple as a pin in a connection that got pushed back when it got plugged in at the factory but finding it may be difficilt.

Yea, this is where it could get dicey. Assuming the replacement center stack wasn't defective the problem most likely lies somewhere within the parts/wiring the center stack plugs in to. Now you're really getting into the guts of the vehicle rather than just plugging in a new center stack. I agree the dealership is doing it's best, but this is also where GM can be more hesitant to authorize additional warranty labor for debugging the problem as the hours can pile up quickly. This of course causes frustration for both the OP and the dealer.
 
Originally Posted By: FXjohn
didn't we learn our lessons from the Reatta touch screen or the BMW i drive?


Clearly not! I see the touch-screens in cheaper cars like a Focus or a Civic and I wonder how the owner will react to a $2000+ estimate when out of warranty.
 
OP actually does not have CUE, he has the base radio (which actually still has a color display and incorporates a lot of vehicle functions into it) which is just as computer driven and susceptible to bugs in firmware and software as the navigation systems. There are not many cars being produced today other than very low end cars that have a standalone old fashioned radio.

I was actually just reading about the issues, it sounds like the main problem is the radio forgets user settings. You want a compass in the cluster, and when you restart the car it reverts back to a trip odometer. You select 10 radio presets to be shown and it forgets and shows you 25. You shut the car off streaming a track from your phone and it starts at the beginning of the playlist upon restart. Very annoying stuff.

Try not to get too frustrated and let it ruin your new car experience. The ATS is a beautiful car and hopefully they are working on a firmware upgrade that will resolve your issues.

Oddly enough, I haven't encountered any issues in my CUE w/nav system.
 
The problem with firmware is that they require engineers and field testers (you, the consumer) to identify bugs, the bean counters to accept these problems and then a team of programmers to rewrite it. Best of luck!!!
 
Originally Posted By: LT4 Vette
Thanks. I thought it was made in South Carolina.



south Carolina, mexico, china,some hellhole. what's the difference?
 
Originally Posted By: LT4 Vette
Thanks. I thought it was made in South Carolina.



The BMW Manufacturing plant in Greer, SC initially built E36 sedans- which allowed a direct quality comparison to German E36 sedans. Next came the Z3, X5, and Z4. At present the plant builds the X3, X5, and X6- Z4 production having been shifted to Regensburg, Germany in 2008 and X3 production moved from Magna Steyr's Graz, Austria plant in 2010.

The North American F30 is built in Munich and Rosslyn, South Africa.
 
Dont feel too bad, my neighbor has a brand new BMW 335 and it has spent more time in the shop than in his garage and he has had it 3 months. That car redefines electrical bugs!

Probably something we should all get used to as cars get more and more needlessly complicated.
 
I didn't read the whole thread but if nobody said it yet: take the car to another dealer. Another owner had the entire system replaced 4 times before the dealer realized they forgot a step each time. The next dealer MAY not be any more familiar with the system but you already know the current one didn't fix it right the first try.
 
Originally Posted By: dwcopple
Originally Posted By: gregk24
but if it were me, i would have not bought a GM in the first place.
+1


+ 1000, especially for the same price range of a BMW, there is no way I would consider buying a Cadillac.
 
Status
Not open for further replies.

Similar threads

B
  • Locked
Cadillac ATS -- reliability? problems?
Replies
18
Views
20K
Trav
J
  • Locked
carvana black friday purchase.
Replies
12
Views
2K
Ws6
Falcon_LS
  • Locked
23 Days and 6,471 miles - '18 Cadillac CTS Premium
Replies
12
Views
4K
Pajero
F
  • Locked
How can I get a good deal from vw
2
Replies
32
Views
6K
RooflessVW
K
2024 Acura RDX, horrible service from Acura
2
Replies
26
Views
2K
Urshurak776
Back
Top Bottom