That alone would set off some alarm bells.
New tool thread
- Thread starter jhellwig
- Start date
Infant mortality is less than ideal, I concur.
But Milwaukee customer service has been great to me. After I sent my Insider in for warranty, then having the same issue and sending it again, a rep from the WI office reached out to me and we had a lengthy conversation about my use case and I even sent them a few pieces of the hardware I was having issues with.
As thanks for the details and to make up for my issues with the Insider, he sent me two new Extended Reach High Speeds (¼ and ⅜) and two new 2.5 H.O. batteries.
Did they work as expected?
My experience with their customer service was worse than terrible and because of it I will never buy anything from them again.
I bought a 12v pipe cutter from HD, paid cash got a receipt. In a short time the battery would not charge so I went to the HD and spoke to the Milwaukee rep who was there, she said no problem I will sent it in and you will get a new one.
About a week later I get a call from Milwaukee saying the battery is older and no warranty, I told her I just recently bought this and have the receipt and I have no idea how long it was in HD warehouse before I bought the tool. She then accused me of attempting to steal from them by sending an old battery. I told her this is the only tool I have from Milwaukee and have no other batteries, she didn't care and continued to insist I was trying to rip them off. They did not even return my broken battery.
Oh, cool! I didn't know that existed. I will definitely check into that. Would save a lot of money and hassle. Thanks.
The one time I had sorta similar I figured out their email format -- eg [email protected] and Googled their higher ups (names). I emailed a bunch of 'em and the problem was resolved the next day. Funny how that works.
That said, you shouldn't have to go to those lengths, I understand
If Milwaukee pulls warranty nonsense with me I won't let them get away with it, but I understand it's disheartening, irritating and a time suck to argue your case.
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Site Donor 2026
New tools from eBay. 3/4x7/8 double box end wrench. It’s hard to find a 19x22 and I don’t think many brands make them and I wanted a Craftsman one anyway so I got this one. This is good for adjusting rear toe on Toyota stuff so I don’t have to keep switching wrenches or sockets. I plan to buy a whole set soon but they are going for crazy prices so I settled for one right now. And then a Craftsman USA 22mm 6 point 1/2 drive socket. I had to hunt for weeks to find a 6 point Craftsman one. Then I found 2 this one for $7 and another one for almost $22 so I got this one. I guess the 6 points are significantly more rare than the 12 points.
I like the way you roll man!
checkout Cripe Distributing, sometimes you get lucky on name brand tools cheap.
I bought this 3/8 inch x 3/8 inch Cr Mo “ cross over” for entering into 3/8 inch square recessed pipe plugs. The end does not have a locking ball, and it’s robust enough to hammer into a rusty filling, saving your extension bar.
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Site Donor 2026
I’ve used them and Zoro a couple times. Great places to buy tools.
AutoMechanic
Site Donor 2026
Some new tools today. I keep loosing my 1/4 hex adapters so I have to keep buying more lol. Got an extra gasket scraper for the house because I think the one I have isn’t the greatest and I’ve got to replace the valve cover gasket on the mower this weekend so wanted to go ahead and get one. Then I got a pretty much new 1-1/8 socket Craftsman USA to fill in one of my sets. And a warranty replacement Gearwrench 14mm ratcheting wrench my old one the switch broke on. Took about a week and a half to arrive and didn’t have to send the old one back.
I only have one Milwaukee product and it's one of their M12 ratchets. Everything else I own is Dewalt and I've had good luck with them and the one time I did have to warranty a battery; they sent a new one out and didn't even ask for the old one back.
look at Metabo HPT line, really like mine. has lifetime warranty on tool,3 years battery.
After doing this on a 6.7 PSD EGR bolt with an M12 right angle drill,
I knew I wanted 1) more compact and 2) more spindle speed for tiny bits. This leaves air and while I try to avoid air tools I've got an 80gal remotely plumbed into the shop with several reels, so it's no problem.
I decided on the Chief from HF because I won't use it often and the specs seem comparable to bigger names. Rated at 1800rpm while the Milwaukee 2415 claims 800 (but it sure feels like less)
I also grabbed another 1/4 & 3/8 slim swivel ratchet, and it seems they silently upgraded these? Gone are the awkward slide reversing levers in favor of a more traditional "flip"
They've also thinned the 3/8" head from .415" to .375", which absolutely could be significant on Subaru spark plugs @slacktide_bitog . Unfortunately the 1/4" end on the new style is also .375" while it used to be .355"
3/8" heads shown with new style top:
Still, this new version feels so much better than the old ones with easy reversing and low backdrag. Ironically it's now just Pittsburgh and not PittsburghPro
I want to get another one and sand down the detent ball for Subaru plugs. Sometimes you need to remove the ratchet first and you can't reach the QR button
I knew I wanted 1) more compact and 2) more spindle speed for tiny bits. This leaves air and while I try to avoid air tools I've got an 80gal remotely plumbed into the shop with several reels, so it's no problem.
I decided on the Chief from HF because I won't use it often and the specs seem comparable to bigger names. Rated at 1800rpm while the Milwaukee 2415 claims 800 (but it sure feels like less)
I also grabbed another 1/4 & 3/8 slim swivel ratchet, and it seems they silently upgraded these? Gone are the awkward slide reversing levers in favor of a more traditional "flip"
They've also thinned the 3/8" head from .415" to .375", which absolutely could be significant on Subaru spark plugs @slacktide_bitog . Unfortunately the 1/4" end on the new style is also .375" while it used to be .355"
3/8" heads shown with new style top:
Still, this new version feels so much better than the old ones with easy reversing and low backdrag. Ironically it's now just Pittsburgh and not PittsburghPro
I want to get another one and sand down the detent ball for Subaru plugs. Sometimes you need to remove the ratchet first and you can't reach the QR button
Oh and I should note gotta be reversible because LH bits are the best extractor. I stumbled upon a couple online that looked appealing but then realized they were not reversible.
This came out with LH bits and, yeah, it damaged the threads a little but I chased 'em and they still hold plenty.
