So the neighbors kid comes over with his computer and asks if I can fix it for him. He says it won't start up. So I told him sure I would have a look after finishing my dinner. I have dinner, hook it up and find that it boots to the desktop, but there is only a mouse cursor in the middle of a black screen and it just sits there. I'm thinkin' it probably needs a F&RS. I reboot in Safe-Mode (XP), and set it to run CHKDSK on the next boot. It does and finds all kinds of problems which it fixes and then reboots. It then boots fine into window! YAY! So I figured while I'm in windows I will check to see the status of the updates, virus scanner etc. as a good neighbour and because I know that if something happens in future I will have to fix it for them again... I find the computer running SP1, the Norton Internet Security with an expired license from 8 months ago. No spyware scanner and every web toolbar from here to Idaho. So I clean it all up, do the SP3 update and security updates, disinfect the drive from the 20+ Trojans, clean up all 108 pieces of spyware and install AVG with a license code for 2 years (don't ask). Then I defragged the hard drive which took all night! I also set the task scheduler to do a spyware/virus scan, and defrag once a week as well as install windows updates. I take it back over to their house and set it up. I get no thank you from the kid , but do from the parents. Nice people who gave my dad their old Ford Windstar Then I get a call half-hour later telling me that the microphone doesn't work with his game. So I try walking him through over the phone how to set the volume levels etc. This didn't work so I go over and find that his Microphone is broken and he tells his parents that I somehow broke it! I explain that I only had access to the computer because they brang it over and there is nothing wrong with the computer, it's the headset that is the problem. The kid thinks otherwise and throws a hissy fit and goes upstairs. His parents thank me, don't offer to pay for the service or the whole day I spent on the computer but offer me "a beer". W-T-F? Last time I fix anything for that kid... Parents no problem, but the kid can go [email protected]#[email protected]#$!#[email protected]#$!$ Gratitude eh?