Hey bitog, hope you can help me understanding how to deal with my dealer.
My MB is currently in the service (autonation location) for replacing a failed transmission's computer.
Back in October 2018 I went to a private shop to perform a transmission service, as the dealer's price was twice as much as these guys charged.
They're respectable shop with certified MB mechanics, and my receipt states OEM parts were used.
So, back to the story with the failed computer. I left the car at the dealer's site this morning and got a cal from a service advisor stating
"our technician noticed that there is a non-factory bolt installed on the transmission pan and if we find any non-OEM fluid or parts we'll void the warranty"
I asked what does the computer has to do with the fluid and he wasn't able to explain, yet it somewhat disturbing.
They haven't come back to me yet, but I'm little nervous about it right now.
Any suggestions on how to deal with them in case they'll try to void my warranty?
I'm also calling Mercedes USA tomorrow to file a complaint as this seems to be violating the law
My MB is currently in the service (autonation location) for replacing a failed transmission's computer.
Back in October 2018 I went to a private shop to perform a transmission service, as the dealer's price was twice as much as these guys charged.
They're respectable shop with certified MB mechanics, and my receipt states OEM parts were used.
So, back to the story with the failed computer. I left the car at the dealer's site this morning and got a cal from a service advisor stating
"our technician noticed that there is a non-factory bolt installed on the transmission pan and if we find any non-OEM fluid or parts we'll void the warranty"
I asked what does the computer has to do with the fluid and he wasn't able to explain, yet it somewhat disturbing.
They haven't come back to me yet, but I'm little nervous about it right now.
Any suggestions on how to deal with them in case they'll try to void my warranty?
I'm also calling Mercedes USA tomorrow to file a complaint as this seems to be violating the law