Originally Posted By: PandaBear
That too, and the turn around time is usually a week when a machine is down.
...
so our department say screw it and asked to be excluded from the IT, so we can do our own thing.
...Actually it is better because we don't want a 1 week turn around time.
I have a ticket still open from Feb on some email/virus mishap, and they recently close the ticket down expired without solving the issue.
Those are precisely the reasons why, at the place I work at, our department (and many, many others) do not use the central IT support mechanisms. A week or two to fix things, data lost during PC rebuilds, tickets that get closed w/o resolution(just had another one of those non-resolved tickets get 'closed' on Thursday - 2 1/2 days after the ticket was submitted due to the WLAN completely dropping off for about 15 minutes on Monday)--oh man, that's our central IT to a "T"!
That too, and the turn around time is usually a week when a machine is down.
...
so our department say screw it and asked to be excluded from the IT, so we can do our own thing.
...Actually it is better because we don't want a 1 week turn around time.
I have a ticket still open from Feb on some email/virus mishap, and they recently close the ticket down expired without solving the issue.
Those are precisely the reasons why, at the place I work at, our department (and many, many others) do not use the central IT support mechanisms. A week or two to fix things, data lost during PC rebuilds, tickets that get closed w/o resolution(just had another one of those non-resolved tickets get 'closed' on Thursday - 2 1/2 days after the ticket was submitted due to the WLAN completely dropping off for about 15 minutes on Monday)--oh man, that's our central IT to a "T"!
