My mechanic installed FCS front struts, trouble?

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First, my wife's vehicle, 2005 Toyota RAV 4 AWD

I went for a wheel alignment and told them banging noise over small bumps. They came back with the struts have separated and could come through the roof. Price for Monroe's installed $800. 2005 Toyota RAV 4 AWD, 150,000 miles on the vehicle, front struts, no other work. I thought that was too much.

So I went to another mechanic who installed a timing belt last year for $90, maybe less, belt and labor.

He gave me a price for Moog, saying it was the Best and he'd been installing them for years with no problem. Price was $320 for the two loaded struts and $120 for labor. I told him $120 was too cheap and he said $160, OK. I wanted to be fair. So I'm at $480 which is $300 cheaper than the other place. When I picked up the RAV, the box said FCS, on line they are $92 each, $184 plus shipping. He told me he has no markup on parts, $320 is what they cost him. I was upset because I know FCS are low end but he said lifetime guarantee and he would also guarantee the labor. I was kinda of stuck because they were already installed. Plus he found some arm that was bad, a thin 15" arm, like a stabilizing arm, $60 plus $30 labor. One end of the arm you could not move in a circle, he said it should move easily. The other end had play in it. With the old struts, you could turn the tops around in a circle, he said they are only suppose to go about half way around, plus one had looseness in it.

Regarding the tightness of the arm, is this true?

Regarding the top of the struts, are you not suppose to be able to turn them in circles?

Did I get ripped off with the price he charged?

Am I in trouble with FCS? Are they going to fail early? After how many miles of normal driving?
 
So-if the struts fail he said he would install new ones at no charge?

What's the problem?


Why did he quote you on one brand-and install another?


Do you trust this guy?
 
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Not sure if you're 'in trouble' or if they will fail early - They're probably fine.

However, if he charged you full price for them, then I'd say you likely got ripped off.
 
That's why I always bring the parts with me to the mechanic, you always end up getting whatever you brought installed.

Oh and you got ripped off. Satisfied?
 
Did he get the parts online? He probably DID pay more for them at a local distributor. And so what if he marked the parts up? (besides the fact that he said he didn't, that is...) All shops mark up parts, its a business.

You did not get "ripped off". You paid a fair price for cheap struts.

I am unclear about the "arm" that was replaced... what part was it?
 
It sounds like it may have been the sway bar end link that broke. If so, then they have a ball joint that should move with just a little bit of effort by hand.

As for what you got, Whether he used cheap or good parts, I wouldn't care if he is warrantying both the work and part. That means he trusts the part enough he doesn't think he will have to do the work again. He sounds like a decent mechanic. It is also possible he thought he was ordering a Moog but received the FCS part in which case, he should be the one feeling ripped off.
 
If it rides as good as factory, I wouldn't worry as long as he'll fix it if it leaks or blows. If it didn't ride like factory I'd be upset. I think a question to ask could be why do the FCS ones cost as much as what he said the Moog ones would have cost?
 
I'd rather not speculate or pontificate about your strut pricing, but I'd be astounded if he replaced your timing belt for $90. That's an appropriate price for a serpentine belt!
crazy2.gif
 
Originally Posted By: Ethan1
I'd rather not speculate or pontificate about your strut pricing, but I'd be astounded if he replaced your timing belt for $90. That's an appropriate price for a serpentine belt!
crazy2.gif



Plus the Rav4 doesn't have a timing belt.
 
Originally Posted By: SpecM
And so what if he marked the parts up? (besides the fact that he said he didn't, that is...) All shops mark up parts, its a business.

You did not get "ripped off". You paid a fair price for cheap struts.


Not sure I agree with you.. see below:

Originally Posted By: JLawrence08648
He gave me a price for Moog

Originally Posted By: JLawrence08648
When I picked up the RAV, the box said FCS


IMHO, that alone is grounds for a legitimate complaint. He was quoted a price for MOOG, and was instead provided FCS at the same price. That's a MAJOR step down, IMHO.




.. On an unrelated note - 1000th post. yay.
 
Originally Posted By: SirTanon


IMHO, that alone is grounds for a legitimate complaint. He was quoted a price for MOOG, and was instead provided FCS at the same price. That's a MAJOR step down, IMHO


yes, In terms of that, yes. I have overlooked that detail. I was commenting on the price of service
 
Originally Posted By: Leo99
Originally Posted By: Ethan1
I'd rather not speculate or pontificate about your strut pricing, but I'd be astounded if he replaced your timing belt for $90. That's an appropriate price for a serpentine belt!
crazy2.gif



Plus the Rav4 doesn't have a timing belt.


At least not in '05. The ealier models do (maybe up to 01/02 or so?)

Yea, I think that sounds like drive belt pricing as well
 
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It was not the timing belt, I have a timing chain, it was the fan belt, which drives the water pump and alternator. And it may have been as little as $60 or $70 parts and labor plus it broke at 5pm, brought it to him with my bicycle in the back, dropped it off, he got the part, fixed it right away, called me and I bicycled back.
 
Originally Posted By: 901Memphis
Even cheap struts should get you 75k


I still have the factory original struts in my Rav4....
 
I've been selling FCS struts for about 2 years,out of my bricks and mortar national retailer/wholesaler parts store,with no warranty issues thus far. The ones for that Rav4 retail for 193.85 ea.

I sell them, to my commercial customers, for between 120-140 ea,depending on how much sales volume my customer gives me.

So,yeah,he marked them up a bit.Nothing wrong with that,except for lying to you about it.

We do give a lifetime warranty with them,but as far as damping performance,etc.I doubt they compare favorably with the Moog struts,although I have had no complaints.
 
Originally Posted By: Leo99
Originally Posted By: 901Memphis
Even cheap struts should get you 75k


I still have the factory original struts in my Rav4....


You would be surprised how much your struts have degraded in performance over that kind of mileage.
 
Quote:
$120 for labor. I told him $120 was too cheap and he said $160, OK. I wanted to be fair.
This looks like humble brag thread.
 
Lifetime strut guarantee is through FCS, labor is through him as long as he's alive and I can find him. He's Hispanic and rents the bays of a discount off brand gas station from an Indian. He moved there from another location and I expect him to move again at some point.

No humble brag thread. I laid everything out on here. He said $120 for the labor and I thought it was too cheap so he raised the price. I wanted to be fair as I am with everyone, also make sure the man made enough to stay in business. Business is slow for him. And hopefully he will think I am a nice guy and not a sucker figuring he might think twice before ripping me off on a part that does not need to be replaced. Plus I don't know if I will need a favor from him in the future, a loan of a tool, advice.

When I sell something I ask a fair price. A fair price is where the seller is happy with the price he receives and the buyer is happy with the price he pays. That's a good deal. I've bought things at a fair price and did not dicker. If the price is too high, I offer lower and tell them why. And if the price is too cheap, the majority of time I keep my mouth shut unless the person does not know and asks me what a fair price is still then I feel obligated to tell. It's the right thing to do and that's how I run my life.
 
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