I have run into this issue on other websites on my iPhone. The way i solved it was to go into the safari search bar on the webpage you need to hit the start button on and press the icon of the two capital AA. Then press the negative screen zoom and make it like 85% or whatever and you should be able to scroll to the start or maybe make the webpage small enough to just see the whole thing on one page and hit the start button. Then you can change it back to 100% and go about your day. I know this is an app and not a website but maybe somewhere in the main iPhone settings there is a way to change the screen sizing maybe in the accessibility section. You could also try turning your phone sideways and maybe the app auto rotates?
Finally got it to work. It was a matter of my use of larger than the default text size for apps that have dynamic text sizing. I had to change the text size (a slider setting) to the minimum in the Display & Brightness setting. Once I had that I could see the bottom of the DMW Wallet app and tap on START. But it’s a known issue where it’s not programmed to properly scroll if the whole thing doesn’t fit in one screen. There are several comments about it in the reviews, along with at least one acknowledgment by the developer.
Now live in Pilot Phase – California DMV Mobile Wallet Californians now have a secure way to present their driver’s license or identification card using their smartphones via a Mobile Driver’s License (mDL) digital credential. California DMV Wallet gives you the control of the driver’s license...
apps.apple.com
08/18/2023
Worthless
I set up the app created an account and now it will not let me capture a photo of my drivers license so this app is worthless at this time. It gives you tips on how to capture the photo and when you want to tap the NEXT button it won’t let you hit the next button because the next button is kind of hidden below the parameters of the screen. therefore, this DMV. Wallet is useless as proof of my drivers license because it will not let me put my drivers license picture in there.
Developer Response,
We are looking into improving the usability during this pilot, Meanwhile please temporarily change the phone zoom to get access to the bottom section of some pages.
I also tried text zoom, but that did nothing and I wasn’t sure how to get out, but then figured it was tapping with three fingers.
It actually took less than a couple of minutes once I got it to work. I had to give the app access to my cameras, place the front of my DL in camera view, then the back, and finally show my face to the front camera to show “liveness”. At no point did I tap to take a photo. It just moved on to the next step when it sampled what it needed. It then said I needed to wait for approval, but that only took a few seconds after I checked the status again.
It also had TrueAge verification, whatever that is. Haven’t tried it yet, but I see the same issue there with scrolling down due to text size. The mDL can pull up a one time QR code, which sounds like something that can be tapped into by TSA or other places to verify that my mobile DL is valid.