I am looking at 2017 Benz C 300 for 23K. Is Mercedes that good compared to other cars in the category? Why so expensive to fix? Thanks and stay safe
Here's my experience on the answer to this.
tl;dr version: I have an oldish Mercedes. Too many Mercedes and Audi owners are douches. Not most, but 5x more than other car brand owners. The best independent mechanics won't work on them for that reason.
Long version:
My wife has a 2002 SLK320. The OEM parts cost more than other Japanese and Korean brands (about 2-3x as much on average I'd say). As for the labor, some dealerships REALLY gouge on this. Call a low rated one on Yelp/Google reviews and ask what the labor is to replace the two upstream O2 sensors on a 2002 SLK320 - it took me 30 minutes to do both by myself; I did have the proper tools. I called for fun to get a quote just so I could brag to my wife how much I saved her - they wanted $600 in labor,$200 in parts. $600?!.
And it is hard to find a really well reviewed independent that will touch a Mercedes. I have two 5 star rated on Yelp mechanics with many reviews near me (I'm lucky) and they as a default policy refuse to work on them. The 4 star independant I had to use when the conduction plate shorted in the manual transmission (leading the car anti-theft crypto to go haywire and immobilize the car. You need the massive $$$ factory computer to reset that BS after fixing.) who specializes in Mercedes frankly charges a LOT for his work (but still less than a dealership), and the value priced 4 star mechanic shops aren't really qualified to work on a Benz, sadly. Unless its something very basic say like say shocks and struts. I'm on a friendly basis with both of these shop owners and they've confided it is because too many of the owners (not most, but probably 5x as many as average) are entitled snowflakes and will threaten to sue you at the drop of a hat if say their fuel pump goes out while you're just changing their oil and putting in new wheel bearings on their out of warranty ride. And even if they don't sue or even say anything about it they'll definitely give you a terrible online review. They both do make an exception for me but I'm just the exception that proves the rule. Audis are banned also for the same reason. I'll note they
are both happy to work on BMWs (well not the 7 series).
So an anecdote only, but they're so expensive to fix from my (and combined many decades of two shops that total about 8 mechanics total) experience because there's too many bad apple owners of them, and the OEM parts are very expensive. On top of that some gouging dealers that know many owners won't shop around (or can't). And no independent mechanic will stick a non-OEM part in the car if you could get them to work on it because of fear of said bad apple owners, so its hard to save there.
So if you want to get the repair expenses to be less expensive I suggest one or more of the following:
1. fix some stuff yourself if you're inclined
2. make friends with your top rated local independent so he'll make an exception for you. Treat them like they're war veterans who have PTSD triggered by your Mercedes or Audi - be very calm and understanding. Preferably have them already doing work on hopefully other brand cars you bring them so are invested in the relationship. Also, if you can bring the (preferably OEM, non-OEM are another PTSD trigger lol) parts yourself. Be prepared to be patient with turn around times because they won't have an established relationship with a Benz or Audi dealership and will be the dealership's parts department lowest priority (they are competition). So don't be surprised when you have to wait 2 business days for the part to be shipped from elsewhere in the country because the dealership is passively aggressively sabotaging things (oops, we sent over the wrong part AGAIN? So so sorry.)
3. Pay for an extended transferable warranty that the dealer will accept (easy to get up to 120k miles nowadays). Sell the car at 115k miles to somebody like me.