Magnuson-Moss question - Dealership practices

[Wylie6G72]

Hey guys, talking to the folks at my local Kia dealership about a new Forte, and they're, of course, trying to shove a maintenance package down my throat. I refused, and they actually had the nerve to say that if I don't keep the maintenance records up on the Carfax, Kia will not honor the warranty.

Anybody heard of this as being enforceable? What if I get my oil changed at an ASE certified shop that doesn't report to Carfax?

 

[edyvw]

Hey guys, talking to the folks at my local Kia dealership about a new Forte, and they're, of course, trying to shove a maintenance package down my throat. I refused, and they actually had the nerve to say that if I don't keep the maintenance records up on the Carfax, Kia will not honor the warranty.

Anybody heard of this as being enforceable? What if I get my oil changed at an ASE certified shop that doesn't report to Carfax?

Those are all scare tactics, hoping that their bureaucratic practices will discourage you from DIY, hoping you will bring car to them.
Here is another one: VW dealership tried to convince one customer (read it on forum) that if they don;t use BG additives in an engine, warranty will be voided. Trying to convince them that the only thing that matters is approved oil really did not go far. Fear always sells.

 

[PWMDMD]

You need to keep records, but it does not have to be on Carfax. I keep copies of my receipts, a detailed log, and I enter it into the Kia, Toyota, and Lexus owners' websites the day I do it. Absolute bunk and yes, I will lawyer up and die on this hill if need be just on principle.

 

[dishdude]

Sales is clueless about service and maintenance, their focus is to extract as much cash out of you as possible.

 

[CKN]

Here is the dealer's position where I bought my Silverado a month and a half ago-Non-GM parts and accessories are not covered under the GM New Vehicle Limited Warranty. They also may damage the vehicle, compromise it's compliance with safety standards or void the GM warranty on the vehicle itself. GM is not responsible for the consequences of installing any non-GM equipment, parts or accessories on the vehicle. A list of non-GM parts is available to you upon request.
I could either sign this or not buy the vehicle.

If you are reading the above-and you are surmising the main culprit is after market lifts and large tires-you would be correct because I asked them.

I can't tell you how many problems come up on the truck boards because of lift kits and large wheels and spacers.

 

[Wylie6G72]

You need to keep records, but it does not have to be on Carfax. I keep copies of my receipts, a detailed log, and I enter it into the Kia, Toyota, and Lexus owners' websites the day I do it. Absolute bunk and yes, I will lawyer up and die on this hill if need be just on principle.

I told him as he was explaining this to me that I would need to re-read the Magnuson-Moss Warranty Act about it to see where his statements fit in, but the answer is no.

They removed the $3,000 "Kia Care" from my estimate. They clearly count on a certain percentage of the population to be ignorant on these matters.

 

[JohnnyJohnson]

You need to find a New Stealership!

 

[short]

You should have immediately , in front of salesperson, called your local Toyota dealer and asked what time they were open till.

 

[davemunson]

I don't believe it is legally required to keep detailed records and receipts. If you have a service thing, create an appropriate list following the recommendations in your car manual.

 

[John105]

Here is the dealer's position where I bought my Silverado a month and a half ago-Non-GM parts and accessories are not covered under the GM New Vehicle Limited Warranty. They also may damage the vehicle, compromise it's compliance with safety standards or void the GM warranty on the vehicle itself. GM is not responsible for the consequences of installing any non-GM equipment, parts or accessories on the vehicle. A list of non-GM parts is available to you upon request.
I could either sign this or not buy the vehicle.

If you are reading the above-and you are surmising the main culprit is after market lifts and large tires-you would be correct because I asked them.

I can't tell you how many problems come up on the truck boards because of lift kits and large wheels and spacers.

I’m planning on buying a new Tahoe and I don’t plan on the dealer ever touching the oil on the 6.2. But I will look to see if realistically people have experienced no warranty or warranty voided. They did 3 oil changes on the Buick Enclave and the first time I caught GMC cheating I said never again. That car had a 4/50 then we extended to 7/93k (GM is weird) and never had any issues with warranty claims. I’ll research but sounds like bullying imho with the OPs purchase

 

[dishdude]

You should have immediately , in front of salesperson, called your local Toyota dealer and asked what time they were open till.

Yeah because they won't pull a similar stunt.

Toyota dealers are the absolute worst, they even have worthless add-ons from the port.

 

[John105]

Yeah because they won't pull a similar stunt.

Toyota dealers are the absolute worst, they even have worthless add-ons from the port.

I love Toyota free multipoint reports which say $6700 of work needed and the clutch fluid box was checked off on the LS430. Their parts are significantly more than BMW. Shock boot and bumper are over $105 list and $83 online discount (each side) when $28 on a BMW. It’s no wonder why people settle for a $16 KYB (not as good).

Edit example below, it’s just a boot for a rear shock and bumper

 

[Passport1]

That sales sophistry is just to get you to the F&I guy who can put your negotiation through this. Wait until they want to sell you nitrogen for your tires because the air in them from the factory is only 78% nitrogen.

Serious Eats

 

[short]

Yeah because they won't pull a similar stunt.

Toyota dealers are the absolute worst, they even have worthless add-ons from the port.

No way!!
I love my port add-ons, I got two iphone charging wires for $79

 

[short]

 

[edyvw]

I love Toyota free multipoint reports which say $6700 of work needed and the clutch fluid box wAs checked off on the LS430. Their parts are significantly more than BMW. Shock boot and bumper are $80 discount (each side) when $28 on a BMW. It’s no wonder why people settle for a $16 KYB (not as good)

Edit example below, it’s just a boot for a rear shock and bumper

View attachment 218841View attachment 218842

SPare tire, Dunlop for BMW X5, 18": $129
Spare tire, Dunlop for Sienna, 17": $305.

My question: I paid an 18" Dunlop tire for BMW for $129; how is this Dunlop donut so much more expensive? Answer: Well, this is Toyota.
Discount tire across the street did not hear of specific Toyota "quality" donut tires, so sold me Kumho donut for $99.

 

[LDB]

Not all Toyota are total shysters. Gulf States Toyota is the worst and another of the 5 sectors but I can't remember which. In some parts of the country Toyota is no worse than any other. There are a select few decent dealers out there though. My dealer (Ford) has Toyota as one of their 8 brands. They never add anything to any vehicle and never sell above sticker price regardless of the vehicle, most being discounted.

 

[dishdude]

No way!!
I love my port add-ons, I got two iphone charging wires for $79

Don't forget the ashtray for $89 and the "applique" for $69

 

[meep]

My local ‘yota dealer has SOLID service, class act. They know the market. 10 years ago I paid $750 for a TB change and another $150 to throw in the water pump on a v8 tundra (2006). During the airbag recall they missed some screws, but noted that knobs were falling off the dashboard. They called and for basically parts cost replaced the knobs with nothing for labor. It’s almost like the mechanic was thinking, “what would I want to do if this were my truck?” Every trip was like that. While it’s hard for me to “trust” any service department, the local one is good.

I’m certain the sales team needs to make their profit, and as long as they are up front, that’s fine with me.

Local Honda dealer is interesting. I trust their service a little less. Good work, clean work, but you seem to pay. Some of my issue is that our last couple of Honda vehicles haven’t been as bulletproof as the Toyotas, yet the parts and repair costs are high-ish. $450 starter at 65,000 miles, known problem? Constant idle and vibration issues with odd surging, stalling and occasional hiccups? We like our CRV BUT her next car will not be blindly a Honda like this one was.

I bought my ford out of town because the local dealer rep is so bad. And now my favored out of town ford dealer hasn’t been trying to “earn my business” for service. If/when my truck needs major work, this will be a consideration. Knock on wood, it’s only needed the dealer once (and wasn’t fully fixed).

Afterthoughts - Ram trucks are interesting to me, but under Jeep ownership the local dodge/chrysler/Jeep dealership service was AWFUL. I learned to Never pull out of the bay without thoroughly inspecting EVERYTHING they could have touched. One day I sent the vehicle back in twice and only took it on the third attempt to give it back. Of course, that’s after two other visits of learning to do this. So, no Ram for me, at least right now - the local dealer kills that as an option.

Our local GM dealer is GREAT, Chevy not as much. But for some reason I’ve never really been turned on by GM products. It’s like they keep guessing at odd lines and engineering. They are probably more reliable than my ford, and the Colorado/canyon has my eye, but I’m just … not sure.

 

[CKN]

I love Toyota free multipoint reports which say $6700 of work needed and the clutch fluid box was checked off on the LS430. Their parts are significantly more than BMW. Shock boot and bumper are over $105 list and $83 online discount (each side) when $28 on a BMW. It’s no wonder why people settle for a $16 KYB (not as good).

Edit example below, it’s just a boot for a rear shock and bumper

View attachment 218841View attachment 218842

Let's be clear-regular mechanics and dealers markup parts-that's part of the business model. You can take exception to the amount of markup-my point being it's normal and not unusual. .