Les Schwab experience

JDD

Messages
595
Location
Utah
How in the world do these guys stay in business? I took advantage of their free brake check service on my 2001 Explorer. My front tires were a bit worn, but within spec (easily). They said brakes were fine, but I needed 2 new front tires, and they just happened to have a quote. For 2 off brand 245-70-16 tires they quoted me $435 and change and a second choice for about $475. There was no one else in the store the hour I was there. With those prices and the off brands that they sell, again, how do they stay in business?
 
Messages
14,733
Location
Santa Barbara, CA
when i worked at sears they kept telling us how we had to compete with them, i had never heard of them until i was sent to Stockton for a training class that was canceled.
 
Messages
1,877
Location
Pacnw
 Originally Posted By: JDD
How in the world do these guys stay in business? I took advantage of their free brake check service on my 2001 Explorer. My front tires were a bit worn, but within spec (easily). They said brakes were fine, but I needed 2 new front tires, and they just happened to have a quote. For 2 off brand 245-70-16 tires they quoted me $435 and change and a second choice for about $475. There was no one else in the store the hour I was there. With those prices and the off brands that they sell, again, how do they stay in business?
I have had bad luck with Les Schwab over the years. I have had 3 Les Schwab tires blow out on the highway on three different cars. I used to have a car lot and you learn which tires to avoid very quickly. Les Schwab has a fantastic business model and are unique with their "run to meet you" service. But the quality is just not there IMO. Right now Les Schwab is pushing a bill in congress to put Tariffs on Chinese tires because they say they cannot compete. I don't have any opinion on that I just know that I will not use Les Schwab tires on any of my cars as it is too risky for me and not worth the trouble. Their service is excellent but unfortunately it is all service, no quality, IMO.
 
Messages
47,542
Location
Duvall WA - Pacific NW USA
They sell a LOT of tires. People come back for the service. Crowded like [censored] here sometimes. I didn't buy my summer tires there - you are right, expensive. But I got the snows for my Volvo there. Price on sale wasn't so bad, plus their warranty is top notch. That said the Japanese made snow tires, each and every one had bulged and failed...and I got a brand new set that is lasting great. So really I've been driving nearly 12 winters on the "same" snow tires! Thank God I checked and found the bulges (one failed each year or so) prior to install.
 
Messages
4,622
Location
Western Washington
This doesn't surprise me, I can still hear the marketing guys saying "You won't get a single sale that you don't ask for". Or the now popular "You'll miss 100% of every sale you don't ask for". I agree the prices are high, especially for off brand tires. My brother just bought 4 new tires for about the same as your quote for two.
 
Messages
35,001
Location
NY
When my son got stationed at NAS Whitbey Island in WA he bought a 2000 BMW and needed front brakes. I had planned a trip to see him within a few days of him discovering he needed brakes. We took the car over to Les. They told us we need rotors, calipers, pads, total to do front brakes $450. I asked for them to simply replace the pads, they wouldn't do the job, stating they couldn't give us their 25,000 mile warranty, and proceeded to B - S us. We took it to the hobby shop on the base and did the job for under $40. Now my son knows if he needs anything for the car to stay clear of that place.
 
Messages
39,811
Location
Great Lakes
 Originally Posted By: Pablo
That said the Japanese made snow tires, each and every one had bulged and failed...and I got a brand new set that is lasting great.
Is it their house brand or a name brand like Toyo or Yoko? Which model and how is their snow performance? I might be buying a set of winters this year.
 
Messages
47,542
Location
Duvall WA - Pacific NW USA
They are Toyo - but I'll need to go to the shed to get the particulars. They are OK for studless snows - I go where many other FWD cars dare not - but I have no comparisons to work with. I've never tried other studless snows. I think they are great on snow, meh on ice.
 
Messages
22,738
Location
CA
Les Schwab has great service. I'm not familiar with their tires, but their brake parts and struts are top-notch. They do have a policy of selling brake calipers with every brake job, but for older cars, this isn't a bad idea.
 
Ever since the old man passed away a year or so ago, their buisness attitude toward the customer has changed IMHO. I just went to my local Les Schwab (2 in my home town) and they tried to push a front end alignment on me when my vehicle is tracking just fine. Another time, one of their employees tried to charge me for a tire rotation (they advertise "free" rotations and brake checks.)
 
Messages
22,738
Location
CA
 Originally Posted By: chewbacca
Ever since the old man passed away a year or so ago, their buisness attitude toward the customer has changed IMHO. I just went to my local Les Schwab (2 in my home town) and they tried to push a front end alignment on me when my vehicle is tracking just fine. Another time, one of their employees tried to charge me for a tire rotation (they advertise "free" rotations and brake checks.)
They advertise free brake checks but not free tire rotations. This has always been the policy at my local Les Schwab store. In addition, your car may need an alignment even if there does not appear to be any tracking issues. Cars do go out of alignment from normal driving, which is why an alignment every 30m or so is a good investment to maintain good handling and to maximize tire life.
 
Messages
406
Location
Northern California
You get free rotations if you have their tires on your car (or you happen to live in a small town and do lots of business through them). Part of the free services included with purchasing their tires. You also get free balance checks and patches. Agreed as well. The vehicle doesn't have to be tracking poorly to be out of alignment.
 
Messages
7,011
Location
California
I've done 3 alignments there, never again. The local one in Martinez gets their brake parts from Kragen or Pep Boys. Costco and America's Tire are 100x better than those crooks. I've noticed Les Schwab sells decent but overpriced for what they are tires.
 
Last edited:
Messages
7,011
Location
California
Suprisingly, my LS400 held its settings until I undid the front suspension for bushings and shocks. Our family beater, OTOH was so bad, I could hear the guy in the alignment pit at Big O swear a steady stream. I told him blame Les Schwab.
 
Messages
406
Location
Northern California
I and my family members have never had a vehicle out of alignment before, unless something mechanically related was replaced. Heck, even my father's truck (2001 F150) with gosh, 130K or so miles I think, has never been out of alignment and he drives the [censored] out of it. Can't figure this one out. It just gets used mainly to drive from A to B.
 
Messages
5,466
Location
Buckley, Wa.
Les Schwab has ALWAYS been good to me. The service they provide is superior to ANY other tire shop I've ever been to. They have a policy of not doing any job half-*ssed and this may be why the insist on brake jobs and such being so stringent. They've seen what some idiotic customers can do with a lawsuit and choose to not allow for any excuses for one. The tires they sell have always been good for me...never had an issue like I have with other major brands like Firestone and Bridgestone's that I've had. The employees dress code is exceptional....no goofy looking purple hair or nasty facial scrub and they are always careful not to soil my vehicles interior. And as far as how the company takes care of the empoyees? It's one of the top companies to work for in the nation and provides ALL of it's employees with a big share in the profits (and all without a greedy union). Many larger companies have tried to buy them out but the Schwab family has made a vow that this will never happen. Yep....I like them allright....they are an institution here in the pacific northwest.
 
Top