Originally Posted By: Drew99GT
Originally Posted By: 01rangerxl
I think the key for consistency is to find a smaller indy shop that does everything.
I used to do most of my own maintenance back in high school. I had a garage to use, and anything that I couldn't do there was handled by a local Ford dealer that my parents had been using for over 20 years. When I came to Charlotte, I was stuck with a parking lot to work in and a bunch of unfamiliar shops. I tried local Ford dealers, but it was very hit or miss with them. Eventually I found an excellent NAPA shop. Most of the time the owner is there and working on cars. The techs know my truck, and it is always the same people working there. The work they do is top notch. I have seen them pour oil right from individual bottles into my truck, and when I get it back the oil is always exactly at the full line on the dipstick. I haven't been anywhere else since finding this place.
Even better, prices at the NAPA shop are very good. They are cheaper than the dealer, and about on par with most of the chains like Firestone. You do have to make an appointment for just about anything if you are going to wait though...they have a lot of loyal customers and are always busy, but that's a good sign.
You hit the nail on the head. Even better is to find a shop where the owner IS the one and only tech (or has 1 or 2 employees).
Best advice I can give is to check your BBB online. You'd be amazed at the records of some businesses (BAD!). But you can find local shops that have been around a long time that are small and do great work (and have a perfect BBB report). I find it good when you call and it takes a week to get an appointment!
Agreed 100% sir!!!!!!!!
The guy my dad and I deal with now, and probably the only guy I'd ever trust to work on my vehicles owns a small shop in the middle of nowhere. He has no employees, but a decent sized customer base of LOYAL customers who depend on him to do nothing but the best work. PERIOD. He's an ex-GM electronics and diagnostics specialist who doesn't get along with other mechanics all that well because of his way of doing things. It's done right, or it's not done at all.
Finding guys like this is like finding a needle in a haystack though........