Seriously, I wouldn't work in the lubricants based business unit of my oil company. The profit margins are thin and the bonus are not as lucrative as other performance units. Therefore I don't think that other than a few passionate folks, lubricants in major oil companies attracts the brightest and the best. Nothing against the bright and interesting triboligist who participate here, it is simply not a sector worth much investment compared to the energy side. The quality of the consumer service representatives is obviously representative of this.