IdeMitsu T-shirt,bag, pen-free customer service

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A couple days ago I was perusing the internet for IdeMitsu oil and discovered a spelling error. I kindly sent an e-mail to customer service and received a quick reply. The rep stated that she would like to send me a T-shirt as a token of their appreciation. I sent her my address and size. Today to my surprise I received this via Fedex: I thought it really nice. I sent Chevron an e-mail for a misspelling and they deflected blaming the seller blah blah. IdeMitsu rocks! I know what my next oil change will be!

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pbm

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That's good Customer Service and PR.......other companies could learn a thing or two from them. I picked up a good amount of Idemitsu 0w20 when AA cleared it out for under a buck a quart...I'll probably run it in my Focus or Escape which call for 5w20. It's rumoured to be good oil.
 
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Originally Posted by pbm
That's good Customer Service and PR.......other companies could learn a thing or two from them. I picked up a good amount of Idemitsu 0w20 when AA cleared it out for under a buck a quart...I'll probably run it in my Focus or Escape which call for 5w20. It's rumoured to be good oil.
I stocked up on 0W-20 during the AAP clearance. Idemitsu is very good oil.
 
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