I received an Email on Mobil Super Synthetic

[oldmaninsc]

Originally Posted By: Bill in Utah
Originally Posted By: oldmaninsc
Originally Posted By: Bill in Utah
Originally Posted By: Gordo2001
How does this compare to M1?
http://www.mobil.us/USA-English-LCW/carengineoils.aspx


So their response was sending a link to their web site?

Impressive!

Personally I don't see anything wrong with it. Is it anything like telling people here to search when they ask a question that has been covered numerous times?
Maybe the person at Mobil answering the email should have done a cut and paste of what was on their web site!

Please. Yeah no difference coming to a web site (that sells nothing) and asking the same question that has been asked many times before (often within a short time period) vs a company with paid employees trying to get someone to switch (or justify) their use of an product that costs more than the average competitors product.

No difference...

Like I said would you have been happier if they had done a cut and paste?

The arrogance of some people surprises even me!

Maybe you should go work for Exxon/Mobil and show them the correct way to do things!

BTW, have you ever considered that maybe the person answering the emails made a simple mistake? I've seen a lot of weird things happen when sending/receiving email. But I guess it's easier to think the worst.

 

[Sayjac]

I know I sound like a broken record on the topic of MSS, but it's a moot point for me. Only place I've seen it up close is Advance Auto. And there it's only in quarts, in 5w30 and 10w30 only for $5.99. Pass.

Looking more and more imo, like the previously hard to find and overpriced MC7500.

 

[demarpaint]

Originally Posted By: tig1
I always thought the way to judge an oil is by extensive use, say for 200K then see how the engine looks as in being clean, engine performance, etc. Web sites can give some helpful general information, but not much else. With that said, XMs site is better than most.


What you say is true, however some of us can take 20 years or more to gather 200K miles on a car. I read here to see how good oils are, I can't drive a car 200,000 miles and then find out that the oil was NG.

As far as Mobil emailing a link to the website, that was a nice easy way out. LOL The truth is their site is actually quite good.

 

[Bill in Utah]

Originally Posted By: oldmaninsc


Like I said would you have been happier if they had done a cut and paste?

The arrogance of some people surprises even me!

Maybe you should go work for Exxon/Mobil and show them the correct way to do things!

BTW, have you ever considered that maybe the person answering the emails made a simple mistake? I've seen a lot of weird things happen when sending/receiving email. But I guess it's easier to think the worst.


Well I would provide a better answer than what the OP received. If that is arrogance (most of us would do better and that is a fact) then I guess in YOUR book it is what it is.

So the person being PAID takes an email from someone that is inquiring on the product your company tries to sell and sends only a link. Then after sending only the link (and being a professional / notice the error) and since you make the error you follow up with an apology that the last email was sent in error and here is the correct info.

Did the OP receive the follow up email? I must have missed that post....

You should write fiction if you TRULY believe that. Its easier to call them as you see it and knowing the HISTORY of how some marketing outfits work (and we have seen it here) allows me to make the statements I have.

Sending only a link to a prospective customer is not too wise.

Esp in a technical arena.

Bill

PS: Cut and paste (or a form letter) would have been much more respectful and informative then a link IMB.

 

[oldmaninsc]

Originally Posted By: Bill in Utah
Originally Posted By: oldmaninsc


Like I said would you have been happier if they had done a cut and paste?

The arrogance of some people surprises even me!

Maybe you should go work for Exxon/Mobil and show them the correct way to do things!

BTW, have you ever considered that maybe the person answering the emails made a simple mistake? I've seen a lot of weird things happen when sending/receiving email. But I guess it's easier to think the worst.


Well I would provide a better answer than what the OP received. If that is arrogance (most of us would do better and that is a fact) then I guess in YOUR book it is what it is.

So the person being PAID takes an email from someone that is inquiring on the product your company tries to sell and sends only a link. Then after sending only the link (and being a professional / notice the error) and since you make the error you follow up with an apology that the last email was sent in error and here is the correct info.

Did the OP receive the follow up email? I must have missed that post....

You should write fiction if you TRULY believe that. Its easier to call them as you see it and knowing the HISTORY of how some marketing outfits work (and we have seen it here) allows me to make the statements I have.

Sending only a link to a prospective customer is not too wise.

Esp in a technical arena.

Bill

PS: Cut and paste (or a form letter) would have been much more respectful and informative then a link IMB.


Whatever Bill. First of all we are both entitled to our own opinion - that includes me!
You obviously don't like the company and find every excuse you can to criticize. Fine. I just don't judge a whole company by one email that was probably send by someone making minimum wage. At least the o/p got a reply! That's more than I can say about some companies.
I could go into detail but why bother? Your mind is made up! I know you are going to say this isn't your only gripe with them, yada, yada yada! As the old saying goes "Get over it."

I'm leaving this thread so it can get back to the topic that you have deviated from.
Have a good day!

 

[Bill in Utah]

Originally Posted By: oldmaninsc

Whatever Bill. First of all we are both entitled to our own opinion - that includes me!
You obviously don't like the company and find every excuse you can to criticize. Fine. I just don't judge a whole company by one email that was probably send by someone making minimum wage. At least the o/p got a reply! That's more than I can say about some companies.
I could go into detail but why bother? Your mind is made up! I know you are going to say this isn't your only gripe with them, yada, yada yada! As the old saying goes "Get over it."

I'm leaving this thread so it can get back to the topic that you have deviated from.
Have a good day!


If ANY company did this and it was reported my response would be the SAME no matter their history.

Bill