So apparently some HP Pavilion laptops had a battery recall for some models. Wife has HP Pavilion and battery is not user replaceable. Apparently the issue is battery getting hot.
So HP sent out a BIOS fix that would slowly discharge the battery and then never allow it to be charged. I think that has happened to wife's laptop. They would not tell you this was done however.
To find out if your battery is part of recall, you install a small piece of HP software and run it and it will tell your if battery was part of recall.
Ran the install of this HP software on my HP Pavilion and it said battery was not part of recall.
Tried to do the same on wife's HP Pavilion and it said some prereq software was missing and the install of the battery checker software failed.
Not sure how to proceed.
So HP sent out a BIOS fix that would slowly discharge the battery and then never allow it to be charged. I think that has happened to wife's laptop. They would not tell you this was done however.
To find out if your battery is part of recall, you install a small piece of HP software and run it and it will tell your if battery was part of recall.
Ran the install of this HP software on my HP Pavilion and it said battery was not part of recall.
Tried to do the same on wife's HP Pavilion and it said some prereq software was missing and the install of the battery checker software failed.
Not sure how to proceed.