How strict are warranties when it comes to maintenance schedules?

[dan765]

Hello all,

I've got a 2016 Genesis, ~58,500 miles.

I'm coming up on my 60k service, which includes a transmission service.

How strict are these warranties? I'm trying to hold off on doing this service until later in the summer, probably in July, and I'll more than likely surpass 60k by just a little bit if I wait until then.

My worry is that if I have a transmission issue later on, that warranty will look at when I did a service, and if they see I didn't do it until 60,500 miles, they'll deny the claim.

Thoughts?

 

[Brian123]

Hello all,

I've got a 2016 Genesis, ~58,500 miles.

I'm coming up on my 60k service, which includes a transmission service.

How strict are these warranties? I'm trying to hold off on doing this service until later in the summer, probably in July, and I'll more than likely surpass 60k by just a little bit if I wait until then.

My worry is that if I have a transmission issue later on, that warranty will look at when I did a service, and if they see I didn't do it until 60,500 miles, they'll deny the claim.

Thoughts?

Is this a 10 Year 100,000 Mile Warranty?

 

[dan765]

Is this a 10 Year or 100,000 Mile Warranty?

I'm the 2nd owner on this, so I purchased a comprehensive warranty through Hyundai.

 

[Brian123]

I'm the 2nd owner on this, so I purchased a comprehensive warranty through Hyundai.

2016 Vehicle, how long is this Warranty good 4, meaning years or mileage, or whatever comes 1st?
This Warranty you purchased is with Hyundai and not a 2nd or 3rd Party Warranty? What did you pay for this Warranty? When did you buy this Car?
I am only asking questions to help you out. Back in 2007 I found a car that was 2 years old and only had 7000 miles on it. The seller had an extended warranty that he wanted to include in the price of the vehicle. I told him I was not interested so he went to the dealer thinking he could get some money back. It was not a dealer warranty it was a 2nd party warranty with no refund. I think the guy spent about 2K to 3K for the Warranty. I do not know if the Warranty was transferable.

 

[JohnnyJohnson]

Pretty strict anything no matter how small to let the Stealerships off the hook.

 

[IndyIan]

I try not give them any way to deny the warranty if I don't have a good relationship with the dealer. I have no first hand experience, but I read hyundai isn't the most generous with their warranty claims, so I would just get it done early and take that variable out.
I had our Outback's drivetrain fluids done a bit early just to avoid the summer holidays when its more difficult to find the time.

 

[Hall]

I'm coming up on my 60k service, which includes a transmission service.

Have a copy of this service or the text from the manual ? Make sure this isn't a "recommended" service. More importantly, make sure this isn't a dealer-recommended service. If it is, it has ZERO value when it comes to warranty coverage. Some dealers sell "warranties" that tie you into performing ALL services that they specify and at the mileages they specify, but you say this warranty is from Hyundai, so that won't apply.

 

[JTK]

My worry is that if I have a transmission issue later on, that warranty will look at when I did a service, and if they see I didn't do it until 60,500 miles, they'll deny the claim.

Thoughts?

Assuming you're covered for some amount of time and miles yet with your aftermarket warranty, I would go by what the owner's manual states for service and have a paper trail to support it.

 

[kschachn]

None of my owner’s manuals nor the warranty books state that the warranty coverage is connected to me performing routine maintenance per their recommendations, your manuals may say different. They do say that the warranty is connected to damage however, so I would imagine that any damage that might occur due to me not maintaining the vehicle properly would be included.

 

[Hall]

Found the owners manual with a maintenance schedule. Under "normal" driving conditions (this applies to more people than they think), there is NO interval for the ATF (https://www.dezosmanuals.com/wp-content/uploads/2021/07/2016-Hyundai-Genesis-OM.pdf - page 7-13). Under "severe" usage, it does say 60k miles (page 7-22).

 

[RooflessVW]

IMO 10% is a pretty safe fudge factor.

 

[Nick1994]

To be fair, there is no recommended transmission service on Genesis vehicles unless you’re operating as “severe service” (60k), and also changing your oil at 3,750 miles.

I will not be changing my transmission fluid on my 2018 Genesis. 113k miles.

 

[SeaJay]

Pretty strict anything no matter how small to let the Stealerships off the hook.

The stealership does not usually pay for the cost of a repair under a manufacturer warranty, it gets reimbursed for the parts and the labor, albeit the labor is at possibly a lower hourly rate than normal.

In order to deny the OP's theoretical issue, the manufacturer in order to deny the claim would have to assert that the issue was a result of going a few miles over the recommended fluid change interval.

 

[Urshurak776]

I always do a transmission fluid drain and fill in my Hyundai/Kia's every 30K or so.

 

[Lubener]

Strict. The dealer will use any excuse to weasle out of a major warranty claim.

 

[cammyfive79]

In the warranty contract, not the brochure, it will have a section labeled "your responsibilities" or something along those lines and it will spell out what you have to do for maintenance. A lof of the "free lifetime powertrain warranty" companies, including the one our auto group uses, say you must follow a 6 month/7500 mile maintenance schedule or the severe service schedule in the owners manual...whichever is more often. 3rd party warranties, legally called "vehicle service contracts", should spell out what you have to do. Most are going to instruct you to follow the owners manual or their own time/mileage conditions.

 

[RaymondP]

So asking for real experience with specifics....please share actual experiences when your warranty has been compromised or denied due to service record issues and why. I understand many may have heard "stories". I would really like to read actual factual accounts with the accompanying details, such as the vehicle brand, model, age and miles driven.

Thank you.

 

[cammyfive79]

So asking for real experience with specifics....please share actual experiences when your warranty has been compromised or denied due to service record issues and why. I understand many may have heard "stories". I would really like to read actual factual accounts with the accompanying details, such as the vehicle brand, model, age and miles driven.

Thank you.

You need to rely on what is in the vehicle service contract WRITTEN CONTRACT vs random experiences. In the contract, it WILL outline what you have to do to be in compliance with it. Different 3rd party VSCs have different terms and conditions. Plus, people love to embellish their experiences on the internet so I would not rely solely on that.

 

[dfarr67]

Look at it this way- they are looking for a way out of paying, just give them an excuse.....my experience.

 

[FTTSHO]

The warranty repairs are not approved by the dealer. It’s actually approved by the actual manufacturer. The dealer has to submit a claim to the manufacturer and they decide what happens. So in theory, dealers can’t pick and choose what car to repair under warranty or not.

If the actual manufacturer declines the repair, then the dealer just has to charge you for it. The dealer is the “middle man” when it comes to warranty repairs.

So even though the warranty is 10 years/100,000 miles, if you don’t maintain your vehicle at the specified maintenance intervals, the manufacturer can decline your warranty repairs later on down the road. Your vehicle must be maintained at the specified maintenance intervals or sooner, because if you don’t and something fails within the warranty period, it’s not counted as a manufacturer issue.

But with 5,000 mile difference, it probably wouldn’t matter. But to be in the safe side, just get your transmission fluid changed now or before 60,000 miles so the dealer has that in the their system.

I don’t know the policy with Hyundai’s, but I work at a ford dealer parts department, and this is how ford and basically all manufacturers are from what I know.

People need to watch out for these warranties, because I see lots of customers that come in and say their car doesn’t drive right, and it’s because they didn’t do any maintenance. They think if they have warranty, they will get it fixed for free, but it’s not the case.