Originally Posted By: ZeeOSix
Originally Posted By: Sierra048
Zee,
I didn't have to provide a CC go get Roku account. I got dinged by the same process that Quatro Pete linked to right before your post. That is exactly what happened to me. The odd thing is that I was creating my account exactly like Roku wanted. I installed the Stick+, powered through a USB port, put batteries in the remote and turned on the TV tuned the proper HDMI port. Roku came up immediately and I started following the Roku instructions for creating an account. The second step was to enter the four character code/PW that was on the screen. I couldn't get the four character code to work to allow me to go any further. That's how the, I'll call him fake, Roku tech became involved via a chat icon. He even identified himself as a Roku technician. How they knew of my troubles I don't understand since I went to the website published in their startup guide, "Roku.com/Link".
Have you got your Roku all up and running now? From what I understand, and it's talked about right on Roku's website (link below), Roku requires you to create a Roku account and provide a payment method (credit card or PayPal account) or the Roku device will not fully setup and work with Roku. From the link below:
"When you activate your Roku streaming device, it must be linked to a Roku account. If you do not already have an account, you will be asked to create one. There are no fees associated with creating a Roku account, but you will be asked to provide a payment method, e.g. credit card. "
https://support.roku.com/article/115004382968-do-i-need-to-create-a-roku-account-
Zee0six,
Yes it's up and running now.
I've gotten to the bottom of my Roku problem. The clowns from a company called David Web Services run a website with a URL of Rokulinkcom.website. It's a variation of Roku's Roku.com/Link. That's how I ended up on their website. I put in Roku.com/Link in my browser as the start-up guide said and chose the wrong one. At a first quick glance I thought it was the right one but it wasn't. Once I went to that site, I was doomed. I believe they intentionally put the road blocks up/errors in so they could run their game. Pretty obvious; after getting error messages, their "chat" window pops up and a "Roku" technician, which is how he identified himself, offers to help. His conclusion, nothing wrong with our Roku, the problem is in the network and he can fix it, for $99. Not realizing I wasn't on the actual Roku site, I consented thinking I had no choice. Remember my opening post, I'm techically lacking. They did their thing and I ended up with my Roku account. They, I repeat they, got my CC info off my computer when doing their "fix" and used that to create my account. It's also how my CC info conveniently popped up when time to pay. Admittedly, and embarrasingly, this is when my radar should have been fully engaged as to something's not quite right here.
As I said in an earlier post, I'm normally pretty aware of cons like this. It's just the way they seemlessly put themselves in the loop that made me believe it was Roku. After sleeping on it Thursday night, I got up Friday morning and called the number to David Web Services. Needless to say the conversation I had with whoever answered was less than pleasant. It sounded like the "Roku" tech from the day before. I told him of the documentation Quatro Pete provided and that I had already reported them to the real Roku support, as requested by Roku via QP's provided documentation, and disputed the charges with AMEX. He screamed something and hung up on me.
An hour later I get a call from this miscreant saying he changed his mind and he's refunding my money via CC credit in the next *ten days* and to please not dispute it with AMEX since his accounting department had already initiated the refund. I just laughed at him. I told him he should pay me $99 on top of the refund for the wasted time, basically all of Thursday evening, and aggravation he put me through. I cancelled my AMEX card (waiting for a new one) changed every password we have that could touch us finacially, and will probably throw my laptop in the garbage (old and slow like me but still functional) due to what he did. I told him I didn't trust him any further than I could throw him.
Bottom line, I was the idiot and brought this on my self for not being more aware, specifically the correct website.
Lesson learned. Best case scenario now is that I do get his refund, after AMEX declines payment, and he grovels for his $99 back.