Sierra048 - you should still report this to your state's Attorny General office. They are typically interested in scammers like this.
I agree with QP, a factory restore will wipe the computer clean.
Anothet thing, my brother is pretty savy about computers and networks. I emailed him this thread, and this is what he said.
"Never trust anyone who wants access to your computer online. Granting them remote access is handing them the keys to your computer, then and for all time. Because they then have your IP address as well."
My brother might mean if they put some malware on your computer, then they have the keys. Or is it once they have your IP address you're always vulnerable - ? Maybe QP can chime in on this.
If it was me I'd talk to your internet provider and see if they would give you a new IP address due to this situation.
Help with streaming from a tablet to TV
- Thread starter Sierra048
- Start date
- Status
Originally Posted By: ZeeOSix
Or is it once they have your IP address you're always vulnerable - ? Maybe QP can chime in on this.
Quote:
Just knowing they were able to pull up our AMEX card info creeps me out.
This is something I don't fully understand. Did you initially enter your AMEX details when setting up your Roku account, before the so called Roku "tech support" got involved?
QP,
No. I never made it to the actual Roku site to create my account. I never gave my card info to anybody. When they had finished their whatever it was they were doing, they called me and asked me to go back to my computer. When I did that's when he said he had to get the billing and payment done. Right in front of my eyes my AMEX credit card info started populating the screen, everything but the 4 digit AMEX security code from my card that I entered in. That had to come from my computer. I have no other explanation. That's how, I believe, they used that info to create my Roku account and provide me with the roku1234 password.
Interestingly, I just pulled up our Roku account and there is no CC info saved under our account. But they had to create our account because I didn't.
I'm planning on taking your advice and trying to do the restore thing tomorrow. Hope fully I won't need any CDs and I can find what you said on the computer. Much appreciated.
Last edited:
Originally Posted By: ZeeOSix
Sierra048 - you should still report this to your state's Attorny General office. They are typically interested in scammers like this.
I agree with QP, a factory restore will wipe the computer clean.
Anothet thing, my brother is pretty savy about computers and networks. I emailed him this thread, and this is what he said.
"Never trust anyone who wants access to your computer online. Granting them remote access is handing them the keys to your computer, then and for all time. Because they then have your IP address as well."
My brother might mean if they put some malware on your computer, then they have the keys. Or is it once they have your IP address you're always vulnerable - ? Maybe QP can chime in on this.
If it was me I'd talk to your internet provider and see if they would give you a new IP address due to this situation.
Originally Posted By: Quattro Pete
[quote=ZeeOSix] Or is it once they have your IP address you're always vulnerable - ? Maybe QP can chime in on this.
Originally Posted By: Sierra048
The password for the router came with the router. Not sure I can change it. I'll call Windstream tomorrow and discuss what happened and see if they can help.
Originally Posted By: Sierra048
Interestingly, I just pulled up our Roku account and there is no CC info saved under our account. But they had to create our account because I didn't.
Wow,
Reading through this thread is like something out of a movie.
I understand Sierra realizes he made a mistake now and I understand, on the "fly" we can all make a mistake, just amazed how quickly it happened and how it happened. Yes, the first warning and big red flag was paying a stranger $99. that something was wrong.
It only takes a momentary lapse reason and your accessing a rogue website and letting them invade your computer while on the phone no less.
Yes, first warning was when you were having trouble setting it up, setting up Roku is the simplest process in the world.
Anyway, for what it is worth, I would be tempted to wipe out my computer and start all over. I would also replace my router and modem. I wouldnt trust anything until those things are done.
If you have any banking information, ex. paypal, banks, checking (not credit cards) on your computer I would change all passwords.
As far as losing any money, I wouldnt even bother thinking about it, with a credit card you dont have to give it a thought. Wont cost you a penny, wont cost you any grief, you dont even have to call them.
You just go online, click on the charge, says it is a fraudulent charge and your done, charge comes off your card. Not another thought and what is so great about using a credit card. It takes literally seconds.
Good luck to you!
Last edited:
Originally Posted By: ZeeOSix
Originally Posted By: Sierra048
Interestingly, I just pulled up our Roku account and there is no CC info saved under our account. But they had to create our account because I didn't.
Originally Posted By: Quattro Pete
Originally Posted By: Sierra048
The password for the router came with the router. Not sure I can change it. I'll call Windstream tomorrow and discuss what happened and see if they can help.
Originally Posted By: alarmguy
Wow,
Reading through this thread is like something out of a movie.
I understand Sierra realizes he made a mistake now and I understand, on the "fly" we can all make a mistake, just amazed how quickly it happened and how it happened. Yes, the first warning and big red flag was paying a stranger $99. that something was wrong.
It only takes a momentary lapse reason and your accessing a rogue website and letting them invade your computer while on the phone no less.
Yes, first warning was when you were having trouble setting it up, setting up Roku is the simplest process in the world.
Anyway, for what it is worth, I would be tempted to wipe out my computer and start all over. I would also replace my router and modem. I wouldnt trust anything until those things are done.
If you have any banking information, ex. paypal, banks, checking (not credit cards) on your computer I would change all passwords.
As far as losing any money, I wouldnt even bother thinking about it, with a credit card you dont have to give it a thought. Wont cost you a penny, wont cost you any grief, you dont even have to call them.
You just go online, click on the charge, says it is a fraudulent charge and your done, charge comes off your card. Not another thought and what is so great about using a credit card. It takes literally seconds.
Good luck to you!
Originally Posted By: Sierra048
because at no time when dealing with them did I give them my CC info.
Originally Posted By: Quattro Pete
Originally Posted By: Sierra048
because at no time when dealing with them did I give them my CC info.
Originally Posted By: Sierra048
Yes. The credit card option was chosen. I saw those same screens last night. I just assumed that if my card was used to set up the account it's information would have been saved for any future expenses incurred. If it was, it didn't appear under the credit card option.
Originally Posted By: Quattro Pete
Originally Posted By: Sierra048
because at no time when dealing with them did I give them my CC info.
Last edited:
Originally Posted By: Sierra048
The only thing I entered during the whole transaction was my four digit security code. Never gave anyone my CC number, verbally or via typing it in on our computer. Actually, payment method was never discussed at all until the very end. When I went back to my computer after after he called and said everything was done, and while still on the phone with the guy, he asked me if I was paying with my AMEX card as my card info was being typed/appearing on my screen.
Quote:
I honestly, rightly or wrongly, didn't trust that would happen so I decided to dispute the charges.
Originally Posted By: Quattro Pete
Originally Posted By: Sierra048
The only thing I entered during the whole transaction was my four digit security code. Never gave anyone my CC number, verbally or via typing it in on our computer. Actually, payment method was never discussed at all until the very end. When I went back to my computer after after he called and said everything was done, and while still on the phone with the guy, he asked me if I was paying with my AMEX card as my card info was being typed/appearing on my screen.
Originally Posted By: Quattro Pete
Originally Posted By: Sierra048
The only thing I entered during the whole transaction was my four digit security code. Never gave anyone my CC number, verbally or via typing it in on our computer. Actually, payment method was never discussed at all until the very end. When I went back to my computer after after he called and said everything was done, and while still on the phone with the guy, he asked me if I was paying with my AMEX card as my card info was being typed/appearing on my screen.
Quote:
I honestly, rightly or wrongly, didn't trust that would happen so I decided to dispute the charges.
Last edited:
Originally Posted By: Quattro Pete
Originally Posted By: Sierra048
The only thing I entered during the whole transaction was my four digit security code. Never gave anyone my CC number, verbally or via typing it in on our computer. Actually, payment method was never discussed at all until the very end. When I went back to my computer after after he called and said everything was done, and while still on the phone with the guy, he asked me if I was paying with my AMEX card as my card info was being typed/appearing on my screen.
Originally Posted By: ZeeOSix
Originally Posted By: Quattro Pete
Originally Posted By: Sierra048
The only thing I entered during the whole transaction was my four digit security code. Never gave anyone my CC number, verbally or via typing it in on our computer. Actually, payment method was never discussed at all until the very end. When I went back to my computer after after he called and said everything was done, and while still on the phone with the guy, he asked me if I was paying with my AMEX card as my card info was being typed/appearing on my screen.
Last edited:
- Status
